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Reviews of Hotel La Falaise Bonapriso

3.5 out of 5
Hotel La Falaise Bonapriso
Rue Njo-Njo, Douala, Cameroon, Douala

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 25 reviews" "
Rating 8 - Good. 12 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
One of very few business hotels in Douala. Friendly helpful staff with good English. Few challenges with Wi-Fi connectivity, but the staff were helpful in resolving them.
Stayed 2 nights in Feb 2023

10/10 Excellent

Martin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
cleanliness and beautiful with nice bathroom. very nice bed with many pillows and very clean
Stayed 1 night in Sep 2022
Response from Gilles.N on 20 Sept,2022
Hellogreat is our joy to read your feedback. we will always offer the best to our clients.Best Regards

10/10 Excellent

Guang

Business traveller
Liked: Cleanliness, staff & service, room comfort
Very comfortable
Stayed 3 nights in Mar 2022
Response from Gilles.N on 2 Apr,2022
Bonsoir Monsieur GUANG, nous vous remercions revenez nous dès que possible. Cordialement

2/10 Terrible

Njomo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crooked hotel La Falaise
Billing by ambush, fake advertisement, said suite meant regular room
Stayed 1 night in Feb 2022
Response from Gilles.N on 26 Feb,2022
Hello Mr NJOMO, we thank you for your feedback and we apologize for this misunderstanding. Your next stay will be better organise than this one. Best regards Guest Relation Manager

10/10 Excellent

Ivo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good, just took too long for check in,
Stayed 1 night in Dec 2021
Response from Gilles.N on 26 Feb,2022
Bonjour Mr IVO, Nous vous remercions pour la confiance. Votre avis rejoint ainsi celui de la grande majorité de nos clients. N'hésitez pas de revenir pour encore plus de bonheur. Cordialement Guest Relation Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy. The room was clean and comfortable
Stayed 1 night in Sep 2021

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Gilles, Guest Relation Manager on 20 May,2021
Bonjour, Nous vous remercions de votre passage. N'hésitez pas de recommander l'hôtel la Falaise Bonapriso autour de vous. Cordialement

6/10 Okay

Nicholas, Librebille - Gabon

Business traveller
Liked: Cleanliness
Nice structure from the outside, absence of basic needs in the rooms, toilets and living space as I stayed in a delux junior suite . Staff smile, but service sometimes is too slow and they need reminders.
Stayed 5 nights in Sep 2020

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in town so far! I have tried many and it definitely rates better than all the others.
Stayed 3 nights in Jul 2019
Response from Room division Manager on 4 Aug,2019
Dear guest, We thank you very much for your feedback. We enjoyed having you and we are glad that you enjoyed staying with us. We hope to see you again soon. Best regards,

10/10 Excellent

Lavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Room division Manager on 23 Jul,2019
Bonjour, Nous remercions d'avoir partager l'experience avec nous. A tres bientot

4/10 Poor

Ayrton

Liked: Cleanliness
Disliked: Property conditions & facilities
Good but not too good.
Great Location, just opposit Maison H. However their hotel rules are too strict. Rooms are a lil too small. Mind you after checking-in I noticed there was no refrigerator in my room. Went down to reception and they brought a new one 2 hours later. The phone in the room wasn't working as well. Went down again and 6 hours later it was changed. The bathroom doors have no locks. They've got a swimming pool but prices haven't been set yet, so external hotel guests can't swim. We were told the swimming pool was open 24hours but that was false. The Hotel is New. The reception staff are welcoming and go out of your way to help where possible. The bed's comfy, bedding and sheets are of extremely good quality. My keycard kept messing up so I had to get a second one. Oh Hey! WiFi sucks too. Overall good and new hotel that just needs a lil 'polishing' up.
Stayed 1 night in Jun 2019
Response from Room Division Manager on 7 Jul,2019
Dear Guest, We thank you for choosing to stay with us and your feedback is more than welcome so we know what to improve for future notice. We will take into consideration each point you've noticed. On behalf of the entire team, Thank you.

2/10 Terrible

Fareed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Julien.N on 28 Jun,2019
Dear Sir, We believe we found a way to solve your issue during your stay. We always appreciate your company and the fact that you choose us, we are sorry for the inconvenience caused at the time.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’essentiel est la
Correct
Stayed 4 nights in Jun 2023

8/10 Good

JOHANNA AURE CELESTE

Stayed 2 nights in May 2023

8/10 Good

Osman Tansu

Stayed 4 nights in Mar 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
C'est OK, mais ca aurait pu être mieux.
Le séjour s'est bien pasé. J'ai malheursement eu une chambre devant la pièce où se réuni le personnel d'entretien avant de commencer leur journée, ce qui fait beaucoup de bruit le matin. La noutrriture est correcte, le personnel très agéable, et les chambres sont récentes avec une bonne litterie.
Stayed 3 nights in Mar 2021
Response from Gilles, Guest Relation Manager on 20 May,2021
Bonjour, nous vous remercions pour votre feedback. Lors de votre prochain passage, une chambre en hauteur vous permettra de passer un séjour dans toute la quiétude. Cordialement

8/10 Good

Marthe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Stayed 3 nights in Mar 2021
Response from Gilles, Guest Relation Manager on 20 May,2021
Bonjour, Nous vous remercions pour ce retour. N'hésitez pas de nous revenir. la qualité de service exceptionnelle sera toujours de mise. Cordialement

8/10 Good

PHILIPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable, salle de bain très bien structurée
Stayed 3 nights in Sep 2020
Response from GUEST RELATION MANAGER on 21 Sept,2020
Cher Philippe, Nous vous remercions pour votre feed-back. N'hésitez pas à nous revenir et à partager votre expérience avec votre entourage. Cordialement

8/10 Good

Atilla Yener

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for sure
Room was okay except air conditioner creates weird sounds every 15 minutes for 20_30 seconds. My room which was 304 doesnt have view that was strange. Internet was good and the restaurants nearby is awesome Maison H and Cave. Staff friendly and location is good. Highly recommended for sure
Stayed 2 nights in Jan 2020
Response from Room Division Head Manager on 23 Jan,2020
Dear guest, Thank you for staying with us, it was our pleasure having you. We noted all your remarks and for your next stay or anyone you will recommend, we will make sure all fits their expectations. Feel at home at Falaise Bonapriso. Regards

8/10 Good

Jahn Birger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Room Division Head Manager on 23 Jan,2020
Dear guest, Thank you for staying with us, Hoping to welcome you back anytime. Regards

8/10 Good

Jean-Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel accueillant, check in / out au desk pro et sympathique. Messages par mail et réception téléphonique ok . Ils sont à votre écoute. Propreté impeccable. A recommander si vous souhaitez un séjour smart sans problème.
Stayed 4 nights in Dec 2019
Response from Room Division Manager on 16 Dec,2019
Mr. Jean Pierre, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire. A l'hotel la Falaise Bonapriso, nous sommes a votre écoute, pour le reste les membres de l’équipe sont la pour vous servir. A tres bientot.

4/10 Poor

Antoine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
déçu ...
Nouvel hotel. Bon niveau au regard des autres hôtels à Douala. Mais la navette est repartie sans m'attentre à mon arrivée en pleine nuit, malgré ma réservation annoncée. Hôtel reste très ferme sur le late check-out malgré m'avoir laissé seul à l'aéroport à 2.30 du matin. Obligé de me débrouiller. très décevant pour le rapport client.
Stayed 2 nights in Aug 2019
Response from Resp. Heb en charge des Operations on 2 Sept,2019
Monsieur MOTTE, Nous sommes navres que votre fin de séjour ce soit aussi mal passée, et qu nom de toutes l’équipé nos sincères excuses. Nous nous efforcerons a l'avenir a faire mieux. Noter aussi s'il vous plait que les demandes de navette se font par email ou par appel car la navette ne stationne pas a l’aéroport ensuite pour les departs tardifs, le client doit en faire la demande 24h avant et c'est sous reserve de disponibilité, tout en restant flexible. Cordialement,

8/10 Good

Aliou Barki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Room Division Manager on 11 Jul,2019
Dear Guest, We thank you very much for your support. It was a Pleasure having you. Regards,