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Reviews of Saffana Hôtel

2 out of 5
Saffana Hôtel
Route 3, Douala

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 42 reviews" "
Rating 8 - Good. 11 out of 42 reviews" "
Rating 6 - Okay. 6 out of 42 reviews" "
Rating 4 - Poor. 7 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from SAFFANA on 19 Oct,2023
Thanks

10/10 Excellent

Tambe Harry

Liked: Cleanliness, staff & service
I will like the owners to add windows in rooms that are airlock like 213 where I spent a night
Stayed 1 night in May 2023
Response from Saffaba on 23 May,2023
Thanks for your message.

10/10 Excellent

Chu

Stayed 3 nights in Apr 2023

4/10 Poor

Samson

Business traveller
Disliked: Cleanliness, property conditions & facilities
Fair
Acceptable
Stayed 1 night in Nov 2022
Response from Saf on 29 Nov,2022
Thanks

10/10 Excellent

CYRIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Saffana on 14 Nov,2022
Nous vous disons Merci pour votre appréciation

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and enjoyed the great food served at the restaurant.
Response from Saf on 2 Nov,2022
Thanks very much for your appreciation

4/10 Poor

ibrahim sani

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Their airport taxi, reception and restaurant are good
Stayed 2 nights in Jun 2022
Response from Saffana on 11 Jun,2022
Nous aurions souhaité savoir ce qui vous a déplu

10/10 Excellent

CHU

Liked: Staff & service, amenities, property conditions & facilities
Customer service was excellent. Cleanliness of hotel is appropriate. They have breakfast every morning. It was a comfortable stay.
Stayed 4 nights in Apr 2022
Response from SAFFANA HOTEL on 16 Apr,2022
We are very grateful for your consideration.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed with Saffana
It was great for a small older hotel. Service was good. Very polite and knowledgeable in hotel and restaurant management. Although l speak french, l refused to as a test. I was impressed by their bilingualism.
Stayed 1 night in Jan 2022
Response from SAFFANA on 19 Jan,2022
we are horoned to have been with us

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2021

6/10 Okay

Chris

Near to the airport
Stayed 1 night in Nov 2021
Response from SAFFANA on 6 Dec,2021
Thanks for your appreciation

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love their pick up services. The guy was there on time and waited for me to finish with all the procedures at the airport. Very friendly staff which made my stay so pleasing. Thanks for your services
Stayed 1 night in Jul 2021
Response from Saffana on 4 Jul,2021
THANKS ALSO FOR YOUR APPRECIATION

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from saffana on 7 Jun,2021
Votre appréciation nous honore

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I stayed at Saffana hotel for 3 weeks with my sons and we had a terrific experience at this facility. The staff was very polite and quick to address any concerns. The bedrooms were cleaned daily, breakfast was delicious and we felt safe the whole time. This is the third time I am staying in this hotel and I will recommend it to anyone traveling to Douala . I will definitely stay in this hotel again and again
Stayed 19 nights in Mar 2021
Response from saffana on 6 Apr,2021
Thanks a lot

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from SAFFANA on 16 Nov,2020
Nous nous remercions de votre appréciation et comptons vous revoir bientôt

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from SAFFANA on 11 Oct,2019
thanks

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Reichley, Boston, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful for the price, i will stay there again. Staff is cautious placement is good. Restaurant drinks are over priced for the location. Overall hotel is clean.
Stayed 2 nights in Sep 2018

4/10 Poor

Aurel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away from it
First, they couldn't find my reservation and asked me to pay in cash, way more than what I paid on Hotels.com Then, I got robbed at the tip of a knife. The receptionist, Mary (Marie) was horrible every time I had to interact with her. And I almost forgot, tiny young roaches
Stayed 1 night in Dec 2017
Nous sommes désolés pour les désagréments subis hors de l'hôtel. Pour votre réservation, le manque de fiabilité de la connexion internet peut nous amener à ne pas recevoir la réservation en temps réel. Nous vous remercions de nous l'avoir présentée. Nous espérons vous revoir afin qu'ensemble nous effacions ce malentendu

8/10 Good

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel sympathique et a l'écoute des clients
Stayed 1 night in Jan 2024

8/10 Good

Djimalbaye

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Saffana on 14 Jan,2024
Nous vous remercions de nous avoir choisis et espérons vous revoir bientôt

6/10 Okay

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities
J'ai aimé le service la tranquillité la sécurité ce n'est pas un 5 étoiles mais pour la qualité et le prix c'est très bon.
Stayed 1 night in Oct 2023
Response from SAFFANA on 19 Oct,2023
Nous nous engageons à rendre votre prochain séjour meilleur

10/10 Excellent

Pamela Fanny

Liked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

Annette

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Très bon accueil.Mais j etais vraiment déçue des chambres .douche pas pas pratique.des petites bêtes qui ont fait la fête sur le lit tte la nuit .la chambre était pas aéré, tres humide aussi .Du coup j avais déclenché mon allergie tte la nuit .pas beaucp de choix concernant le petit déjeuné proposé. Seul l accueil m a plu dans cet établissement.
Stayed 1 night in Jan 2023
Response from Saffana on 4 Feb,2023
Nos sommes sincèrement désolés pour les désagréments subis. Vos remarques sont prises en compte et nous espérons vous voir satisfaite à votre prochain passage

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from saffana on 7 Aug,2022
nous vous remercions pour votre avis

6/10 Okay

Claude jacquis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Le personnel est accueillant et serviable, seulement je n’ai pas apprécié de rester sans connexion internet toute mon après midi jusqu’à mon départ. Dons je n’ai pas pu communiquer avec ma hiérarchie, ni avec ma famille.
Stayed 1 night in May 2022
Response from Saffana on 15 May,2022
Nous sommes sincèrement désolés du désagrément subi. malheureusement le probleme était au niveau national.

6/10 Okay

Brondon

Je trouve inadmissible qu'un hotel comme celui la possède des blattes La moins des choses cest un minimum de propreté
Stayed 25 nights in Dec 2021
Response from SAFFANA on 25 Jan,2022
Votre déception est compréhensible. Seulement ce n'est pas un phénomène propre a notre etablissement. Nous combattons ces bestioles avec l'aide des services de santé nationaux. Et leur éradication est en cours

8/10 Good

HERVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel Saffana
Petit déjeuner à améliorer, hôtesses réceptionniste très bien, bon séjour.
Stayed 1 night in Jan 2022
Response from SAFFANA on 21 Jan,2022
Vos remarques sont d'un très grand intérêt et nous vous remercions pour votre participation à l'amélioration du service que nous offrons

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever, Im very happy with my stay :)
Stayed 1 night in Jan 2022
Response from SAFFANA on 19 Jan,2022
Thant to have been with us. Hope expect another visit

10/10 Excellent

Mitterand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Marie-Jeanne

Liked: Staff & service
Disliked: Room comfort
Une nuit très courte à saffana hôtel .
Stayed 1 night in Nov 2021
Response from Saffana on 28 Nov,2021
Nous vous remercions beaucoup pour votre appréciation nous souhaitons vous revoir bientôt

4/10 Poor

isaac

Disliked: Cleanliness
Stayed 3 nights in Oct 2021
Response from Saffana on 4 Nov,2021
Merci pour la note

6/10 Okay

André marie

Stayed 2 nights in Aug 2021
Response from SAFFANA on 1 Sept,2021
Nous vous savons gré de votre appréciation

4/10 Poor

Christian

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
surfait hôtel vieillissant dans un quartier peu intéressant pour la clim, on la choisit c'est une glacière, on l'arrête un sauna petit déjeuner à pleurer ; on donne l'impression de déranger
Stayed 3 nights in Aug 2021
Response from Saffana on 23 Aug,2021
Nous vous remercions d'être passé. Nous souhaitons vous revoir bientot

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from SAFFANA on 7 Jun,2021
Votre appréciation nous honore

8/10 Good

Anthony

Liked: Staff & service
Stayed 3 nights in Nov 2019
Response from Auguste on 28 Nov,2019
Thanks for your comment. We'll be happy to see you for another stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Les prise de courant et les problèmes autres petits choses
Stayed 2 nights in Mar 2019
Response from Epoupa on 16 Mar,2019
Bonjour Monsieur Merci pour vos remarques qui nous aident à nous améliorer Cordialement

8/10 Good

pascal, saint nazaire 44600 france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dans l ensemble mon épouse et moi même sont assez satisfait des prestations de l hotel Saffana !!!! une petite remarque malgré tout (pas de menu dans la chambre le matin pour commander le petit dejeuner durant notre sejour ) en espérant que lors de mon prochain sejour cette petite erreur sera réparée !!!!
Stayed 5 nights in Nov 2018
Response from AUGUSTE EPOUPA on 30 Dec,2018
Merci de votre remarque.. nous nous attelons à corriger

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Empfehlenswert weil es sich in der Nähe des Flughafens ist
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Super Personal
Sehr nettes und hilfsbereites Personal, nette Bar mit günstigen Preisen direkt im Hotel
Stayed 1 night in Jun 2018
Response from Line Minkeu on 28 Jun,2018
MERCI!

2/10 Terrible

Din Serge, France Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
moyen
Stayed 3 nights in Dec 2017
Response from Auguste on 22 Feb,2018
merci de nous avoir rendu visite. Nous nous améliorons tous les jours por votre satisfaction

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Chambre propre, mais débit d'eau un peu faible à certain moment. Personnel serviable et sympatique. Une navette est venue me chercher sans que je le demande, uniquement avec le dossier de réservation de Hotels.com. Repas correct. Coût correct.
Stayed 5 nights in Jun 2017
MERCI Monsieur.