Hotels near Douglas Lake

"Lady at check in was rude and incompetent. Please train your staff properly."

"Pool is cold. No mircwave in room. They locked us out of our room 1 day before we was scheduled to leave so they had to redo out arm band's."

"Overall the property is great! Vast space, incredible amenities, and even daily scheduled activities for kids! Buuuuut most of the staff was highly disappointing- beginning at check in. I had completed early check in online and was met by a very rude woman at the counter snapping at me for trying to recheck in- I didn’t realize they had a small table off to the side to pick up my keys from. After getting my welcome packet she told me to go back to the front desk to ensure my room was ready and she snapped another snarky response at me. Move onto to room. It’s as good as it needed to be. Nothing over the top but more than efficient. We attempted a craft. Made it there 10 minutes from the end to be met by two ladies- sitting and chatting with one another and we were told we were too late and could only take the craft back to our room to complete independently. Days later similarly we attempted to do a tie die back pack activity, which cost an additional fee and were told we were too late and could no longer participate. Another day we came to do a craft and my four boys were asked to move from the seats they selected bc that table was “for display only” yet moments later another family arrived and sat with no issue, despite there still being several other tables to have been redirected towards as we had been. We also did gem mining during our stay- and additional $30 for a bag of dirt and when I asked for separate baggies for my four boys I was told no. Also gym was pathetic."

"This was a great place to stay for our first time in Gatlinburg. The pool and hot tub were great!"

"The rooms are wonderful! It’s new and clean. Smells like clean coconut . Amazing. The front desk ladies lack friendly personality tho"

"Some things can be updated, bedding had some questions stains, the shower process was a little messy. "

"Close to everything "

"It was clean decent I would definitely stay there again"

"The hotel was OK. We had stink bugs in our rooms. The buffet was $350 for 8 people and it was absolutely horrible food. The food is overpriced and it’s BAD. Really BAD. It’s a decent hotel but it isn’t 4 stars. And they need to revamp their food."