4/10 Poor
Verified traveller
Travelled with family
9 Feb,2020
Disliked: Staff & service
Family Vacation & 1st Visit to Dubai
The Hotel Staff were unprofessional as upon check-in I informed them that we would be leaving a day earlier than the initial checkout date on my booking. They claimed this cannot be changed without Hotel.com and asked for my passport to verify the booking. The following day, they claimed I have to pay the total due for 10 nights as against the 9 nights we stayed with a promise that the extra night deposit will be refunded as soon as they sort out administrative issues with Hotels.com
Communication was very poor as most of the staff struggled to speak basic English. The apartment itself was spacious and clean although by the 2nd/3rd day, the bathrooms leaked after shower and they were never fixed until we left. The kitchen was great as we had a functional refrigerator, cooker and washing machine and we throughly enjoyed this during our vacation. The ironing board and iron was also functional and okay.
TV Channels was limited to I think CNN and BBC those were the only watchable channels. No decent Sports or Movie channels available.
One more positive through is their honesty as I forget a wireless headphone in one of the bedrooms, which was subsequently handed over to a friend who visited Dubai the week after checkout.
Verified traveller
Stayed 10 nights in Dec 2019