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Reviews of Handel's Apartments of Temple Bar

3.5 out of 5
Handel's Apartments of Temple Bar
5 Crow St, Dublin

Reviews

7.8

Good

Rating 10 - Excellent. 123 out of 366 reviews" "
Rating 8 - Good. 147 out of 366 reviews" "
Rating 6 - Okay. 60 out of 366 reviews" "
Rating 4 - Poor. 17 out of 366 reviews" "
Rating 2 - Terrible. 19 out of 366 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Jo

Stayed 3 nights in May 2020

8/10 Good

Ikenna

Liked: Cleanliness
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't find the property and tried to call the rep and could reach them to find it.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location and size. Love the big mirrors. Not very sound proof as next to a church which bells go off constantly and on a noisy street. Decent amenities for a short stay although no toiletries
Stayed 2 nights in Jan 2020

10/10 Excellent

Feargus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
neat, very central, nicely presented
Requested early check in, got no promise for possibility except indication of ‘priority’ in preparation – official time 4pm, key was there for us and apartment all set at 1pm. Friendly manner on contact by phone both days before arrival and morning of checking out, clear communications and fair flexibility. Cozy apartment, smaller than others in photos shown on site, but very well warmed, tidily equipped and ample for our purpose.
Stayed 1 night in Jan 2020

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great location!!!
Getting the key wasn't difficult even though it was a few blocks away from the actual apartment. The most inconvenient thing was paying to park a half mile away and dragging our luggage through a busy part of Dublin. The apartment itself was spacious and comfortable and was very secure. The kitchen was stocked with items to cook with but not a spice or coffee in sight to at least help our a little bit. Not too horrible though since there was a great coffee shop nearby. The heat worked amazingly and we needed it because it was a chilly and windy night. You could feel the breeze coming in through the windows a bit so we just turned the heat up a bit more to compensate.
Stayed 1 night in Jan 2020

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A terrible experience, thankfully just one night.
Due to what we were told, "area wide low water pressure", there was no water in the toilet and you could not take a shower. It appeared to be a lovely condo in an old building, but without those basics the place should not have been rented to us. A repairman showed up that we had to wait for and he wrapped some electrical tape around the faucet to seal it. He thought maybe there was a vapor lock. He left and that was the end of it. They were unable to provide us with alternative arrangements so we got on the plane the next day, my apologies to the other passengers.
Stayed 1 night in Jan 2020

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and spacious apartment. Slightly disappointing that the TV didn't work and the shower veered from scalding to freezing.
Stayed 1 night in Jan 2020

6/10 Okay

Adam

Travelled with group
Liked: Cleanliness, room comfort
okay
Found that the apartments that I had thought I was getting in the pictures at booking are defo not what we got .. altho it was okay beds were comfortable and spacious.. location was okay Bit far from we’re u collect keys but directions explain how to get there okay.. the man we collected keys from was quite rude as we cudnt get into building to drop keys back he wasnt best pleased and said omg the code is in ur email in quite a sarcastic and cheeky manner.. even tho he was sitting watching us in camera he cud have got up sooner and opened door as we were trying for about 10 mins to get in. Customer service cud have been better..
Stayed 1 night in Jan 2020

6/10 Okay

Kate

Stayed 1 night in Dec 2019

4/10 Poor

Ken, Canada

Travelled with family and small children
Disliked: Cleanliness, amenities
The Pictures look much nicer. Not a family spot. Shower was broken but also very dirty. Walls need a paint job badly. It reaked of smoke and booze so bad I almost vomited. TV did not work. The whole lockbox on another alley was a nightmare to figure out and I ended up wandering around at 2am to drop the keys before our flight and it was closed. That area at 2am is very sketchy. If the shower button wasn’t obviously broken before we checked in I would be less mad. If your going with your buds to party, it’s a great location! Area is beautiful in the early evening around Christmas.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good Best price Best service Best apartment Highly recommended
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
disappointed with the apartment - it’s not clean or in good repair
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a fabulous location and was a lovely apartment. It had most things we needed and it’s proximity to the city was great and all things were easy to reach. There were great eating places close by.
Stayed 1 night in Sep 2019

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right in the action.
Clean, tidy and an Excellent location
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Amenities
The shower had almost no pressure. It was just a trickle. There was a bit of a smell coming from the wardrobe
Stayed 1 night in Sep 2019

2/10 Terrible

Shane, Wisconsin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we initially had trouble finding the location to pick up the key. Even the taxi driver said that he'd never had this experience before. He couldn't find the location either. It took a while and I ended up having to get out and run up and down a few blocks to find it. It was easier than driving on those roads. Eventually I found it but this again raised a red flag with me. The streets where filled with garbage, broken glass, etc. Clearly there was a party the night before. It was a bit finding the apartment after getting the key. I ended up (again) just running down a corridor and finding it. The taxi driver was clearly concerned about our safety as well & said so. With all the garbage lying around, I could understand why. We grabbed our luggage and made our way to the apartment from the taxi. We had to walk around garbage, glass, and someone sleeping in the street near our front door. After entering my daughter said "It smells like a dog" & my wife said "that smells like urine". Once in we discovered that there was no toilet paper in the entire apartment, no roll to put it on. It was very run down and we didn't feel very secure. We quickly discovered a bug on the bed in the "master bedroom". We decided to book elsewhere and I called and emailed the company but they've refused to provide any refund of any kind. I took pictures and video of the bad conditions but they don't care. DON'T BOOK HERE
Stayed 4 nights in Jul 2019

8/10 Good

Lily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Javier

Stayed 1 night in Aug 2019

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Didn’t realize this property was going to be so old there wasn’t even an elevator so we had to hike 5 flights with suitcases. Also back up to the loudest alley in the city...my friends on cow lane ended up in a much new and better kept building.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Was a bit difficult to find but not that hard you couldn’t find it with a skin full
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

AmelinaDeTroi, Miami

Travelled with family and small children
The location is great - right in the middle of The Temple Bar. The problem was that we had a car and it is not a car friendly part of the city - we had to walk 10 minutes with the heavy suitcases from Parking to the apartment. The checkin process is quite complicated and there was nobody to help with the process. The apartment is spacious. The mirror in the bathroom was broken and put down on the floor. We did not sleep well because it was noisy.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but property was very hot with no air conditioning.
Stayed 1 night in Jul 2019

4/10 Poor

Erin

Disliked: Cleanliness, staff & service
dont do it.
it was wildly inconvenient - I had to call Ireland from the US and while I was traveling in order to give my credit card info over the phone this doesn't seem secure and really difficult to accommodate this process, never got confirmation email with details about check in until after we checked in. I had called at least 4 times with not only no answer and an outgoing message that said the mailbox was full and unable to take a message. you have to pick up the keys at another location, which let me say with two aging parents, all their luggage, in the pouring rain, in a city we are unfamiliar with, add the stress of driving (on the other side of the road no less) and trying to navigate what is essentially a pedestrian area was wildly challenging. I do not recommend this system for check ins. The apartment is self was al title less then average with a considerable number of flies when we arrived at the apartment. there are no fans to circulate the hot summer air. the towels were terrible. the location is really noisy with bar revelers late into the night.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Gone downhill
I've stayed at key collection properties for the last several years. Since they first came into Dublin, and started buying/remodeling all the old apartment buildings in citi centre. I've stayed in dozens of the key collection's properties, as I have had to travel to Dublin 6-8 times a year, for the last 5 years. When I first started staying, with the key collection properties, it was fantastic!! This most recent trip was not the same. I stayed at two separate properties this trip. Both with the same result. Horrid customer service. (WHEN they could be reached) Or, completely non existent. No help at all. The local offices are all closed down, (or give the impression of) no assistance is given. I was informed we can NOT stow bags with them any longer. Which leaves tourists, lugging their bags through Temple Bar, from 8-10am (typical international flight arrival times in Dublin) until EXACTLY 4pm. when they put the keys in the lock boxes. I was actually yelled at (by the one staff member I actually did encounter) for trying to help other tourists, whom they were turning away, with a place to have their luggage held. This was hands down the WORST example of Irish hospitality I have ever seen. My clients, (being only their 2nd time out of the country) were horrified. PLEASE, DO NOT judge the rest of the wonderful people In Ireland, based on the experience you may have, at the key collection's properties. This is such a sad thing to see happen to such great little properties!
Stayed 3 nights in Jul 2019

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirtiest place I’ve ever seen.
Absolutely terrible. We were given faulty directions, had to carry our luggage over a mile to get to the actual apartment. The apartment was filthy, smelly, and in terrible condition. Beds were dirty, hair in the shower, general disrepair. A call to hotels.com - who in turn called the management of the apartment- did nothing. There was no way I could allow my family to stay there, so we swallowed the money and left for cleaner accommodations. Disappointing and disgusting.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not truly Temple Bar
This place had some real positives, including being very close to Dublin Castle/Christs Church and there were lots of great restaurants within a block. It was very clean, though the floors and walls could use some touch ups. The office staff was very pleasant and the one time I called the office for something that was missing they brought it within 15 minutes. Our place even had a small balcony. Though the bedrooms were small (as is typical in any city), there was plenty of space in the apartment for our family of four and my dad. BUT a couple of things to keep in mind, especially if you are traveling with kids or coming off of international travel (both of which we were). First the office is @4-5 city blocks from the apartment. The parking garage is 2 small blocks from the apartment, but in the opposite direction from the office. Technically the apartment is in the very outskirts of Temple Bar but if you’re expecting to be in the heart of it, you’re a good 4-5 blocks out. The bonus is it’s quieter but the negative is being further from the Temple Bar/Trinity/Grafton Street area. I paid more for this place thinking that’s where we’d be and could have paid 20% less for another place that turned out to be right around the corner that correctly labels itself as being in the Christs Church area.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Rhonda

Liked: Cleanliness, property conditions & facilities, room comfort
The apartment was closer to the check in office Than I thought, which was nice. It was clean and as expected. Two issues came up during our stay, the sliding door in the living area wouldn’t open or fully close. ( the bedroom window wouldn’t close) and there wasn’t a hair dryer in the unit.
Stayed 2 nights in May 2019

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Key Collection difficult to work with
Booked this accommodation weeks in advance and received notice of a double booking the day before check-in while traveling through Europe. The double booking was refunded to me and wording on the notice stated that I was not staying at this property. I booked another place but was not given a refund on the original booking. Management was unwilling to admit fault on any of the mix-up and would not refund my booking. Be careful if you use this group at the Key collection. They are very difficult to work with.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Tracey

Liked: Staff & service
Disliked: Property conditions & facilities
The location and service were both good. The condition of the building and the room left a bit to be desired
Stayed 4 nights in May 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
It was the best ... everything was the best and everyone was so wonderful!
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Loud and very little convenience. Parking was a nightmare and the apartment was 6 blocks from rental, keys had to be returned 6 blocks away.
Stayed 1 night in May 2019
Response from Stephanie on 15 May,2019
Dear Guest, Thank you for taking the time to leave a review. As stated on our booking sites our apartments are within 5-7 minutes walk from the check in office. Unfortunately being so centrally located there are not many carparks. We do however have a discounted rate with a nearlby carpark. I hope to welcome you back for an improved experience. Kind regards, Stephanie Property Manager

4/10 Poor

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Meh. Might be able to do better.
The good: Great location, very clean, friendly staff. The bad: The main room floor (cheap fake wood laminate) was literally falling apart. Shower tiles separated from the floor. Main bed extremely hard. Crappy pillows. Bottom line: Cheapish, so that's good. Temple Bar location, if you're into that (we were). Not a fun place to just hang out. If the bed was better, could be a decent crash pad, not much else
Stayed 1 night in May 2019
Response from Stephanie on 15 May,2019
Dear Alan, Thank you for taking the time to provide us with feedback from your recent stay. I am pleased you found the apartment clean and our staff friendly. Thank you for your honest comments regarding the maintenance of the apartment , we are constantly refreshing our units and I will ensure your comments are attended to. I hope to welcome you back in the near future. Kind regards, Stephanie Property Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and accommodating. Facility more than expected. All walking in the heart of temple bar area. Only 5 minutes to walk and they escort you. Offered to take bag but we are pretty healthy. Loved our accommodate. Wish we stayed more than 2 days though we saw allot on foot.
Stayed 2 nights in May 2019
Response from Stephanie M on 10 May,2019
Dear Guest, Thank you so much for this wonderful review. I am delighted that we exceeded your expectations and look forward to welcoming you back on your next visit. Kind regards, Stephanie M Property Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Impressed with apartment. Problems initially with internet and help was at apartment within 10 minutes. Great location. Would highly recommend.
Stayed 2 nights in Apr 2019
Response from Stephanie on 5 May,2019
Dear Sheila, Thank you for your review. I am sorry to hear you experienced an issue with the wifi but am pleased it was resolved for you in a timely manner. We look forward to seeing you on your next visit. Kind regards, Stephanie Property Manager

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Stephanie on 5 May,2019
Dear Mario, Thank you for your kind review. I hope to welcome you back again soon. Kind regards, Stephanie Property Manager