6/10 Okay
Andrea
Travelled with pets
28 May,2024
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I did rented a one bedroom cottage there .
Beautiful place amazing views and spotless surroundings.
The cottage itself wasn’t properly clean , after getting on one unit I had to be moved because lights did not work and it was very dusty.
Next cottage was horrible smelly like mouse urine as if no one freshly wash floors or surfaces.
The washroom was very clean but towels were very hard to use as if they were not washed recently.
The cottage deck area wasn’t clean it had a tomato slice on the stair and some dirt around.
The room cleaning services is not offered unless you as a day ahead and the toiletries are not replaced unless you ask and been a cottage takes time and is inconvenient to have to walk all the way down to the office to get what you need.
The receptionists are very friendly and understanding and had refunded me a pet fee that I was charged as I noted the poor cleaning and I had to clean myself all the time as just once I requested towels and were not even replaced that only time I asked on 4 nights stay.
I also must say as I forgot to mention to the staff that the beds were the most uncomfortable beds ever. The mattress are so old that use metal springs …. Horrible nights so I slept on the couch most of the time.
The place is beatiful but cleaning and uncomfortable beds are not going to make you stay unforgettable.
Andrea
Stayed 1 night in May 2024