Blackout curtains, iron/ironing board, bed sheets

Reviews of Gothenburg Hotel

3 out of 5
Gothenburg Hotel
Queensferry Road, Rosyth, Dunfermline, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 26 reviews" "
Rating 8 - Good. 12 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Marie on 25 Aug,2020
Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Marie!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good Value for Money
Stayed here for a week whilst at work. Although the decor is a bit dated, it is currently being upgraded and the rooms were spacious, comfortable and had the usual tea/coffee facilities. The shower room was modern and the shower was large although there was no hot water on my last morning. The rest of the time was fine though. The staff were all pleasant and helpful. It is right on a very regular bus route so very convenient. The biggest draw back was the WiFi was very intermittent but I have booked to go back again soon so overall satisfied.
Stayed 6 nights in Mar 2020
Response from Ammy on 9 Mar,2020
Hi, We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Oliver

4/10 Poor

John

Liked: Cleanliness, room comfort
Review
The room was clean and staff helpful although they did not expect me , my stay was mared by an alarm goi g off outside at 4 Am not their fault but ment I left at 5am
Stayed 1 night in Mar 2020
Response from Ammy on 6 Mar,2020
Thanks for sharing your valuable John, Guestname! Surely, we will work on this to enhance your experience in the future. Regards, Ammy

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Janet on 31 Oct,2019
Thank you for your review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and lovely food. Rooms are a little small and bathrooms are separate but no problem for a short stay.
Stayed 2 nights in Sep 2019
Response from Janet on 14 Sept,2019
Glad you enjoyed your stay, we do have en-suite rooms that are a little bigger hope you consider using us again Kind regards Janet

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked last minute - rooms upstairs have been redone - they are great - but proprietor Robbie is a true cut above - definitely great price value - yummy breaky!!!!
Stayed 1 night in Sep 2019
Response from Robbie on 13 Sept,2019
we are so glad you enjoyed your time with us and were are a great guest a ray of sunshine on a driech day we hope if you are our way again you will stay or at least pop in for a coffee and a chat safe journeys

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Checking in and payment for breakfast was confusing as we got passed from person to person. Not being able to book breakfast through the Expedia website meant we missed out on the B&B package and they hadn't read my covering email about requiring breakfast. On the plus side we had our cases carried to our room, the beds were comfortable and the food was gorgeous.
Stayed 1 night in Aug 2019
Response from Barbara on 12 May,2021
Glad to see that you have rated us positively, Do give us more chances to delight you in the future. Regards, Barbara

8/10 Good

Verified traveller

Stayed 12 nights in Aug 2019
Response from Janet on 27 Aug,2019
Thank you for your review and hope you choose to stay with us again

10/10 Excellent

Apolline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay for a night step!
Great experience !!! Wonderful welcoming and food, we simply loved it
Stayed 1 night in Aug 2019
Response from Janet on 27 Aug,2019
I am really happy you enjoyed your stay, thank you for the great review and hope to see you again

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Room, Friendly Service; Location Not Great
The room was comfortable and in good condition (though I hit my head on the slanted ceiling a couple of times). Shared bathroom across the hall was comfortable and didn't seem to have too much traffic. The reception area and hallways feel a bit dated. I arrived on the later side (around 8:30-8:45pm) and the restaurant was unfortunately closed by that point. There are very limited food options in the surrounding area (a couple of takeaways, none of which were very appealing). The hotel does have a pub (the only one in the neighborhood), which serves food at some hours (but not when I was there). The staff at the hotel and pub were friendly. I picked this place for its proximity to EDI airport as I had an overnight layover - it's about a 20 minute drive. Going to the hotel I took an Uber for about 25 GBP, but going back my only option was a taxi which was over 40 GBP for the 20-minute ride.
Stayed 1 night in Aug 2019
Response from robert vickers (manager) on 15 Aug,2019
Thank you for your review I can concur about the ceilings I myself forget and bump my head (it seemingly adds to the character of the building) it is something that we are unable to change I hope it wasn't too bad we are working on the building which is near 100 years old but it is a family business and we can only progress slowly. We do have freshly made snacks and sandwiches available 24 hours which should have been on your room information card and we have a new restaurant just a couple of hundred metres along the road from us opening soon , we do sympathise about the taxis if you stay with us in the future ask staff if they can negotiate a deal for you with them sometimes they will do a set price but it is dependant on which driver at which time Hopefully if you are visiting again we can help you enjoy your visit

8/10 Good

Annan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Jade on 5 Aug,2019
Thank you for your feedback

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Janet on 4 Jul,2019
Thank you for the great review We hope choose us on your next visit

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rather dated appearance of the hotel from outside and in reception was completely belied by the warmth of the welcome, the standard of the room and bathroom facilities, the delicious meal and the friendliness and helpfulness of the staff. A great place to stay if joining a cruise sip at Rosyth.
Stayed 1 night in Jun 2019
Response from Robert V on 5 Jul,2019
thank you very much for your review the building is in need of some tlc which we are trying to do as it is coming up for its centenary but we are a family business and like to make sure our guests are our main concern as without them it would just be a big husk we try to make sure that they are looked after as we would like to be! So it is nice to receive this recognition and we are glad we could make your stay pleasurable we hope you enjoyed your cruise and will consider us in future if you are sailing from the port

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
We came up from Manchester to stay as our friend was having a party at the Gothenburg. To be honest when we first arrived, we didn’t know what to expect! The front of the building and the entrance aren’t the greatest but the rest of the building and the people inside were fabulous! We were greeted like friends! We were shown to our room which was small but lovely! The bedding was beautifully white, the room was spotless. The staff were ALL friendly, helpful and welcoming! The food was spot on, we had a meal in the bar, buffet at the party and breakfast in the restaurant! I called the hotel a couple of times before and after our stay and the staff were brilliant and answered any questions we had! We will be back and the Gothenburg will be our 1st choice of place to stay when visiting friends in fife again! Thank you to all at the Gothenburg for a great stay!
Stayed 1 night in Apr 2019
Response from Robert on 18 Apr,2019
thank you so much we pride ourselves on our hospitality as we are a family business and it is always nice to hear from our guests especially when they enjoyed their visit so much thank you and we look forward to welcoming you agian in the future

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay at a friendly hotel & staff were courteous & polite.
Stayed 1 night in Mar 2019
Response from Janet on 4 Apr,2019
Hi We are thrilled you enjoyed your stay and hope you choose us again Thank you for the review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, comfy bed and an excellent breakfast.
Stayed 1 night in Mar 2019
Response from Janet on 4 Apr,2019
Hi we are glad you enjoyed your stay and hope you will book again soon Thank you for the great review

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year base
We were using it a convenient base while visiting family for New Years Eve...staff warm and friendly and very helpful. comfy, clean rooms and we had the shared bathroom (v clean and good decor) to ourselves as the only people staying there. Exactly what we needed. Only had breakfast there each day but good, tasty and filling. Omelette defeated my fiancee as it was huge... No frills with the staff making the difference :-). Good ease of access to get out and about too.
Stayed 3 nights in Dec 2018
Response from Robert Vickers on 5 Jan,2019
thank you for your review we aren't a large business we are a family run establishment and as such it allows us to take an interest in our guests we are so glad you enjoyed your stay and it was nice to have you here sorry I was not around when you left but hope you will consider us again if you are returning to the area

10/10 Excellent

Gordon, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed a room for a birthday party being held there, room was just what l needed.
Stayed 1 night in Nov 2018
Response from Janet on 25 Nov,2018
Glad you enjoyed your stay, thank you for taking the time to review us. hope to see you again soon

10/10 Excellent

Alvapha, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the best experience in The Gothenburgh Hotel. Needed to stay overnight near our office and a place to store my bicycle overnight. The staff was the most helpful and kind. I had the full attention of everyone working that night and I felt very welcome. I will definately be going back. The dinner was also excellent = had a cullen skink in a bread bowl - highly recommend! The room was beautifully prepared and clean. The same bathroom.
Stayed 1 night in Sep 2018
Response from Robert on 27 Sept,2018
Thank you for your kind review we do appreciate our guests choosing to stay with us and like to make it a nice experience for them. It is nice to hear that they enjoyed their stay if you are ever in the area again hopefully you will pop in and say hello many thanks

8/10 Good

Andrew, Manchester, UK

Liked: Cleanliness, staff & service, room comfort
The Gottenburg Hotel, Rosyth
Hotel was generally nice and would recommend it. Didn't know that we had shared bathroom facilities with 2 other rooms, even though bathroom facilities were very good. Also, had problems with TV reception. The staff were friendly and very nice.
Stayed 2 nights in Aug 2018
Response from Robert on 27 Sept,2018
Thank you for your review we are constantly upgrading the building and our facilities and our customer feedback lets us know where we need to focus our attention when all our rooms are fully refurbished they should all be en-suite and we are upgrading our tv/broadband options at the moment as the design and substance of the building cause us grief with modern technologies hopefully if you return to us in the future you will find improvements in place once again thank you for your time to review us

10/10 Excellent

Verified traveller

Good for an easy night stay
Friendly welcome, fast check in, clean room, shared bathroom as expected.
Stayed 1 night in Aug 2018
Response from Janet on 30 Aug,2018
Hi Thank you for your review, and hope you choose to stay with us again.

2/10 Terrible

david

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
It's cheap for a reason!!
Arrived...got to room...found no bathroom. Laid on bed to rest and a load of people came in the hotel turned on loud music for line dancing lessons so had to turn up tv to drown out the horrendous music...WiFi didn't work so was moved to a room...this time with bathroom...the toilet was blocked...the hanging rail in the cheap wardrobe drop out and when u use the shower the tray fills up with water...on leaving there wasn't anyone on reception...then the computer wouldn't work...then the card machine wouldn't work....then they couldn't supply a vat receipt.. 2nd worse hotel experience I've had and I book 4 rooms a week!
Stayed 2 nights in Aug 2018
Response from Robert on 23 Aug,2018
Good afternoon David, We are very sorry that you did not enjoy your stay with us. The room you booked was not an en-suite, so yes there was no bathroom. It was a double room booked through Expedia and we did upgrade you to an en-suite when this issue was flagged. As we said in our e-mail with your VAT receipt - we had our IT Engineer to test our signal strength for the WiFi and he found that the rooms had a good signal, so again we can only apologize that it wasn't working for you on your arrival. The blocked toilet was from a previous guest who unfortunately ignored instructions not to flush foreign objects down the system and as soon as housekeeping brought it to our attention, it was dealt with. The shower used the same drains - hence why the tray flooded. But we have eradicated the issue since. We have put in our Expedia page that we have no front desk and as Check Out is usually 12pm, there is someone there to take care of payment and VAT receipts, although payments are usually made through Expedia. Our systems were not working as they should have and our Night Porter tried to deal with situation as best he could and we forwarded your VAT receipt via email as quickly as we could. We are a small Family Run Hotel who have only recently opened our rooms; feedback has been generally positive but we do thank you for your honest review as we will use it to improve our services for future guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Janet on 27 Aug,2019
Thank you for the great review and hope you chyoose to stay with us again

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir sind abends in Edinburgh gelandet und wollten nicht mehr so weit fahren. Für einen Zwischenstop auf dem Weg in den Norden war es super geeignet und hat somit unsere Ansprüche erfüllt. Ein Urlaubsdomizil wäre es für uns aber nicht.
Stayed 1 night in Aug 2019
Response from Janet on 27 Aug,2019
Thank you for choosing The Gothenburg Hotel and your great review we hope you will choose us again

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2019
Response from Janet on 6 Jun,2019
Thank you for taking the time to review us we hope you enjoyed your stay and will choose us again in the future Janet Vickers

8/10 Good

Regina, Ulm

Liked: Cleanliness, staff & service, property conditions & facilities
Small room, but lovely staff and great breakfast
The room was small and had no private bathroom, but for a night and for the prize it was ok. You had to go many stairs up to reach the room and it was not possible to open the window. The room and commom bathroom were clean and nicely arranged. The staff was very lovely and the breakfast very good and not expensive.
Stayed 1 night in Aug 2018
Response from Robert on 27 Sept,2018
Thank you for your review our building is nearly 100 years old and unfortunately does not lend itself to lifts so we do have stairs (although they allegedly keep you fit ! I have to say it doesn't feel like it ) we have investigated the window and it seems the cleaner closed it by mistake they should open so far for safety we are glad you enjoyed the food and your stay and hope if you are in the area again you look us up we are constantly renovating the place and by the end of it we are looking to have all rooms en-suite and other improvements so please pop in and see our progress !