Hotels in East Central

"Staff was very friendly until we had to request them to reset our room keys multiple times throughout our stay. She showed frustration and even rudeness on two occasions. And then she finally turned to blaming an issue with the door without offering an apology at her misplaced frustration towards us. Additionally, we were excitedly assured that the slide would be open one month before we booked and two days before we stayed there. Then upon arrival we were informed that it had specific hours of operation — only 5-9 pm during the week and an additional morning session on the weekends. This was not disclosed in the previous conversations. During our 5 days at the hotel, the slide was only open on the last evening. Excuses included uncertainty and lifeguard being sick and working on getting a backup. Front desk staff seemed uninformed about simple questions we asked and didn’t make an effort to find out. Breakfast was pretty good. Having the kiddie pool, hot tub, and deeper pool close by was nice. Plenty of pool towels."

"The room was very clean and the staff were exceptionally friendly. "

"We enjoyed our stay at this property. With that being said there were a couple of things that could be improved upon. The sheets and pillows on the bed are of relatively poor quality. The sheets are thin and. clingy, while the pillows are very thin. In addition the lighting in the room old be a little better as well. Sort of dimly lit. The property and staff were very nice. Overall, it’s a good value and a decent place to stay. "

"Spa services were great! Hotel is gorgeous. Restaurant food was pretty good in an amazing atmosphere."

"The Hotel needed a good Vacuum. Hotel was showing a little age around the doors and in the corners. Did not have time to get in the pool."

"Shuttle bus hours of operation not so convenient. We had to take a shuttle hours before our flight with young children as there were no shuttles after that time before our flight. When we returned from our trip and requested a shuttle back to the hotel for our second stay, the receptionist was very rude and told us there were no more shuttles. Were travelling with young children who were very tired. They did eventually send a shuttle after we waited for quite some time. Recommend staff being trained to be friendlier and understanding for guests travelling with children. Room clean. Great breakfast selection. All other staff were friendly. Was just this person. Not sure i could recommend this hotel for families. But aside from that it was a good experience."

"I got charged a $10 entertainment fee for what I do not know. I got the room through Expedia and on the bill from Expedia it says this is the total price I will pay? Without this $10 fee? The fan in the bathroom didn't work either"

"Cute clean hotel in a super cool historic building. A little noisy as the walls are thin, but worth a stay if you’re in downtown Spokane. "

"Economy type room, clean"