Hotels in East County Civic Group

"Y"

"Clean room"

"n/a"

"By far the worst hotel experience in my 31 years of life. Biggest waste of $200- HUGE RIP OFF. Less than a week before our stay we were notified that the pool, both bars, and restaurant would be closed for renovations. Unfortunately they only took $25 off the price for us, making the stay now $198. Expedia didn’t give me the option to cancel the stay. We got to the room and it stunk and there were huge stains on the couch. One that looked like urine and the other looked like blood. There was also tons of hair and dirt all in the carpet. We went down to complain but didn’t even need to say much. the front desk guy seemed used to just moving people to other rooms based on how quickly he upgraded us to a suite with very little convincing. We were upgraded to suite but it was just as filthy. Bugs crawling in tub, large yellow stain on sheets, suspicious brown stain on box spring. Weird smell. When attempting to sleep, the fitted sheet kept coming off of the mattress which was horrifying with how filthy everything was. But despite the filth, sleep was impossible due to noisy church bells chiming all night and the sounds of what I think were cars thumping over the nearby bridge. It was a $200 stay that had the cleanliness of a pay-by-the-hour motel. "

"No"

"They don’t offer shuttle service to the paks anymore, we found cockroaches in our room, never stay there anymore "

"Flooring was separating. The smell in the rooms was almost hard to breath. Im assuming from Air Conditioner. One of my pillows smelled like it was put in a sewer. Front desk was very nice and beds were comfortable. Pillows not so much. Close to Busch Gardens, which is why we stayed."

"Such friendly service checking in! Even asked if I preferred the first or second floor. Walking into our room, it was super clean and even smelled clean. Very spacious too. Comfy bed! The only downside was with all the guests, the floor made our kids feet black and we kept wiping them down. But it’s to be expected when you’re in a hotel room in a busy city! They can’t carpet clean every time. Breakfast had eggs, sausage, fruits, juices and you could make pancakes and a few other things. You’re just not allowed to take anything outside of the breakfast room. Friendly attendant overseeing the room too. The pool was refreshing and clean and warm. And it was nice to be able to pull up to our door and walk right in. Great stay. "

"Great location for the Riverwalk and very friendly staff. "