"The hotel is lovely and very well located for our needs during our five-day stay. However, our experience got off to a disappointing start when one member of our group arrived at 9am and was unable to check in early. While we understand that early check-in is subject to availability, no effort seemed to be made to accommodate her. Having left home at 2:30am for her flight, she was left wandering around the city for several hours before being able to access the room.
A highlight of the stay was the spa. Anna, the masseuse, was exceptionally friendly, professional, and helpful. I would highly recommend booking a massage with her.
Unfortunately, the breakfast offering was not suitable for our dietary requirements, so we were unable to benefit from the breakfast included in our stay.
We stayed in a Junior Suite, which could accommodate three adults but it felt cramped once the sofa bed was made up. The blackout curtains did not fully cover the windows, allowing light to enter early each morning, and the surrounding area could be noisy at night.
The spa and indoor pool area were both very pleasant, and the rooftop pool area had plenty of sunbeds available. Unfortunately, the weather meant we were unable to use the rooftop pool.
The staff were generally friendly and helpful throughout our stay. They kindly provided a complimentary birthday drinks voucher and weighed our suitcases at reception before we left.
Overall I would stay here again."
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