Charme & Relax, Eastern Sicily hotels

"All staffs were great, warm and friendly. They sincerely showed their interest to make sure our stay was satisfactory. And we were!"

"Really great property and enjoyed our visit at the Mazzarò Sea Palace. Big shout out to Carmen from housekeeping that took extra good care of us and Salvatore on the beach who made things perfect! Loved the place so much! One thing I think people should know about when you travel to nice hotels in Sicily and this one in particular. They now add 15% gratuity and mention it as optional if you eat at the restaurants. Additionally, upon check out, they sum up a tip of 5 percent of total bill for a tip for all the staff. In essence you tip on top of tips. You can opt out of that or select another amount but it would be great if it was advised upfront as I’ve grown accustomed to tipping staff directly or house keeping directly. One then finds themself tipping at lunch/dinner then again having an amount pegged at end of stay by the property. They then tell you it’s optional. Not sure if the staff receives or if it goes to the top of the chain. Overall great stay but people should know about gratuity being baked in or proposed in final bill. "

"Great hotel, located near the center."

"Beautiful property with amazing views "

"The indoor areas could do with modernisation but the beach and pool areas were superb. The staff were excellent, will definitely stay again."

"Amazing property and room. Location is amazing and the hotel has such fantastic character and charm. Would highly recommend. "

"Wonderful! Clean, friendly staff (phenomenal reception staff), great view and room. very accommodating. Central- a few steps from Main Street! Could not recommend enough! Our favourite spot in Sicily so far. "

"great hotel, just needed for an overnight stay before the airport, staff were friendly and the room comfy. The pool wa s and added bonus"

"This hotel was beautiful. All the rooms had sea views. There was a private beach. The hotel had a large outdoor sitting area with drinks and coffee service, there was also a large indoor seating area as well. The staff was very friendly and helpful."