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Reviews of Hampton by Hilton Edinburgh Airport

3.5 out of 5
Hampton by Hilton Edinburgh Airport
Almond Avenue, Ingliston, Newbridge, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kirsten, New Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient airport hotel. Good breakfast. Was clean and felt safe.
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and walking distance from airport. Although pulling 2 large suitcases up to the hotel would not suit everybody! It’s just close enough that the taxis don’t want to take you.
Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff Lovely large lobby/ restaurant/ bar area Clean, clean efficient rooms- perfect for travel Highly recommend
Stayed 1 night in Apr 2024
Response from Louise on 30 Apr,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Franny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right next to the airport, clean, safe, very comfortable, and suprisingly quiet considering the proximity to the airport. Definitely recommend.
Stayed 1 night in Apr 2024
Response from Louise on 30 Apr,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really met expectations. I didn't expect first rate accommodations, and I didn't get it. Mostly a clean, comfortable room. Good mattress and just OK pillows. Dark room... great! Just OK breakfast, but better than many. Some off-putting 'eco', and probably legislated oddities, like a 'Master Switch' (not key-card operated) at the door which not only controls the lights and outlets, but also resets the HVAC. Whaaa? The HVAC will not go lower than 19 degrees C (66 degrees F). I sleep hot and need a cold room. And why does every room now have the following issues: An Artic-quality duvet. I have to pull it out of it's cover and use the cover only. These rooms don't ever get cold enough for that kind of thermal protection. A half-door / wall shower. Seriously, whomever sold all these hotels on this idea should either be awarded a medal for fooling the most people, or be put away forever. Water goes all over the floor and wall. It's ludicrous. ECO desires to reuse towels but only one hook. Sometimes no hooks. No towel bar or multiple hooks for multiple towels. Whaaaa? You want me to reuse the towels? I'm good with the concept, but give me the tools to do just that. No washcloths. They actually save water. I also use them to wipe up the sink counter and possibly the floor if I get it wet. Help me help you. Some of the staff were very helpful. Some just existed and were moderately helpful. And a side note. The architect of this hotel needs psychological help.
Stayed 1 night in Apr 2024
Response from Louise on 30 Apr,2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to our hotel very soon.Sincerely,Louise Mulholland Duty Manager

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely warm welcome when checking in,nice bar area for drinks and roons large and clean and had the best night sleep
Stayed 1 night in Apr 2024
Response from Louise on 25 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We did not feel like driving the day we got off the plane. The hotel is right outside the airport, we picked up our rental car and drove the super short distance to the hotel. Super convenient to walking back to the airport and getting the train to downtown Edinburgh. They serve food at night and breakfast. They have a bar. Room comfy, though a shade small. No complaints and would stay there again.
Stayed 1 night in Mar 2024
Response from Louise on 25 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2024
Response from Louise on 19 Apr,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

6/10 Okay

Keith

Travelled with family
Disliked: Amenities, property conditions & facilities
Evening menu was poor. Bar service and meal order desk was very slow. No complimentary water & no fridge Tables were clean but it looked like the crumbs were just wiped onto the seating area.
Stayed 1 night in Apr 2024
Response from Louise on 16 Apr,2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to our hotel very soon.Sincerely,Louise Mulholland Duty Manager

10/10 Excellent

colleen

Good value for money. Rooms fresh and good breakfast.
Stayed 1 night in Apr 2024
Response from Louise on 12 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient stay for the airport. Would stay again.
Stayed 1 night in Apr 2024
Response from Louise on 12 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed one night straight from the airport, it was perfect for my need.
Stayed 1 night in Apr 2024
Response from Louise on 12 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for a late arrival, lovely breakfast. Very helpful staff
Stayed 1 night in Apr 2024
Response from Louise on 4 Apr,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Pre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Thanks
Stayed 1 night in Mar 2024
Response from Louise on 2 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to see your scoring for us.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Sincerely,Louise Mulholland Duty Manager

10/10 Excellent

Galia, Florham Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy walk to the airport. The hotel is very clean with a great breakfast.
Stayed 1 night in Mar 2024
Response from Louise on 1 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Louise on 19 Apr,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

8/10 Good

LYDIA

Travelled with partner
Special mention to the gentleman at check in, very informative and his happy attitude should be recognised, on,y sorry I did not get his name to give him the deserved credit
Stayed 1 night in Mar 2024
Response from Louise on 1 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed for an early morning flight
Stayed 1 night in Mar 2024
Response from Louise on 1 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and nice hotel. Best part is 5 min walk to the airport.
Stayed 1 night in Mar 2024
Response from Louise on 26 Mar,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for an early departure from Edinburgh. Eat before arrival as the food is not great, but an easy walk to airport check in makes up for that.
Stayed 1 night in Mar 2024
Response from Louise on 18 Mar,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport. I am sorry to hear if your stay did not meet your expectations, Please be assured we will pass your feedback onto the relevant head of departments for their attention and consideration. We do apologise if this caused you any inconvenience and be assured we will address these errors to make sure it does not affect any other guests in the future. Once again, I am extremely sorry for the inconvenience cause and look forward to welcoming you back soon.Sincerely,

8/10 Good

Jodi

Stayed 1 night in Mar 2024
Response from Louise on 12 Apr,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, comfortable base
Stayed 2 nights in Mar 2024
Response from Louise on 12 Mar,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

8/10 Good

Americo

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The above rating says it all.
Stayed 3 nights in Mar 2024
Response from Louise on 6 Mar,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Louise on 4 Mar,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
The staff member who checked us in, a young man, was extremely pleasant and helpful
Stayed 1 night in Feb 2024
Response from Louise on 27 Feb,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2024
Response from Louise on 21 Mar,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here as my daughter was catching an early morning flight the following day. Good value and very comfortable accommodation. Very clean throughout. £12 for parking but that's airports for you.
Stayed 1 night in Jan 2024
Response from Louise on 20 Feb,2024
Had lovely stay hotel was clean staff very helpful Breakfast was fantastic. On-site parking which great but cost 12 per day Would certainly stay again was so handy for the Edinburgh airport. We stayed here night before and the night we returned. We had a lovely prawn cocktail the night we arrived too. Excellent keep up The good work

10/10 Excellent

ruixu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
friendly staff, 24/7 snack bar, free buffet breakfast starts at 4am with a lot of varieties. The bed is comfortable & clean. Very quiet surroundings. Very happy with the stay. Thank you!
Stayed 1 night in Jan 2024
Response from Louise on 20 Feb,2024
Hi Thankyou for your kind comments i will pass this onto the team

10/10 Excellent

Ian Bryan

Stayed 1 night in Jan 2024
Response from Louise on 30 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay but all my expectations were met.
Stayed 1 night in Jan 2024
Response from Louise on 24 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise Mulholland

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Louise on 22 Jan,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice for an airport hotel only complaint could not find any heating in bathroom
Stayed 1 night in Jan 2024
Response from Louise on 22 Jan,2024
Thank you for taking the time to complete an online questionnaire following your recent stay at Hampton by Hilton Edinburgh Airport.We are delighted to see that you truly enjoyed your stay with us and, I will certainly share your feedback with the whole team, who will be delighted to hear your kind words.Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon.Kind RegardsLouise Mulholland Duty Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Louise on 22 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Louise on 22 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Louise-Anne

Stayed 1 night in Jan 2024
Response from Louise on 22 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Loved this one night stay for early flight. Spotlessly clean. Room was perfect - very comfortable bed and pillows. Big shower and great layout in room. 5 minute easy walk to airport terminal which is very well lit for an early dark start.
Stayed 1 night in Jan 2024
Response from Louise on 12 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed an airport hotel
Stayed 1 night in Dec 2023
Response from Louise on 12 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Elise

Stayed 1 night in Jan 2024
Response from Louise on 12 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Greg

Stayed 1 night in Jan 2024
Response from Louise on 30 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice airport hotel
Nice airport hotel - not well marked but walkable from the terminal...ok walk, not great
Stayed 1 night in Jan 2024
Response from Louise on 11 Jan,2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to our hotel very soon.Sincerely,Louise Mulholland Duty Manager

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Louise on 30 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and food
Stayed 1 night in Jan 2024
Response from Louise on 11 Jan,2024
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, mostly convenient
Nice hotel, right by the airport but you have to walk it and it's outside - not great signage from the airport
Stayed 1 night in Dec 2023
Response from Louise on 11 Jan,2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to our hotel very soon.Sincerely,Louise Mulholland Duty Manager

6/10 Okay

Pamela

Stayed 1 night in Dec 2023
Response from Louise on 8 Jan,2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to our hotel very soon.Sincerely,Louise Mulholland Duty Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful employees. Place was clean.
Stayed 1 night in Dec 2023
Response from Louise on 29 Dec,2023
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Louise on 29 Dec,2023
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Louise on 29 Dec,2023
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Louise on 13 Dec,2023
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

8/10 Good

Janice

Stayed 1 night in Dec 2023
Response from Louise on 13 Dec,2023
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager

8/10 Good

Macy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at if you’re wanting to be near the airport. We had an early flight and it was a 5 minute walk to the departure entrance. It was so easy. We were irritated that there wasn’t any option to screencast in the room on the TV and the remote advertises Netflix, but the staff said that is disabled. Limited channel options. The phone in our room didn’t work either but we didn’t care just about that. Someone came to fix it and couldn’t. The shower was poorly designed and did not get hot, instead it stayed luke warm which was so unfortunate since it is currently getting cold and actually snowed that night. We enjoyed using the gym facilities and watching the snow fall from the lounge area. Breakfast was a nice touch and begins at 4am so you’re still able to enjoy a complimentary breakfast before an early flight!
Stayed 1 night in Dec 2023
Response from Louise on 13 Dec,2023
Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,Louise MulhollandDuty Manager