Reception

Reviews of Holiday Inn Edinburgh, an IHG Hotel

4 out of 5
Holiday Inn Edinburgh, an IHG Hotel
132 Corstorphine Road, Edinburgh, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 359 out of 1004 reviews" "
Rating 8 - Good. 377 out of 1004 reviews" "
Rating 6 - Okay. 173 out of 1004 reviews" "
Rating 4 - Poor. 65 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dave, Loveland

Liked: Cleanliness, staff & service, property conditions & facilities
hotel was -more- than adequate. Good location. Staff was very nice.
Stayed 2 nights in May 2024

10/10 Excellent

Evelyn

Clean, comfortable, beautiful view of Pentlandite Hills, great breakfast & lovely staff. Convenient location with ample parking. We shall return😄
Stayed 1 night in Apr 2024
Response from Marta on 29 Apr,2024
Thank you for sharing your delightful experience! We’re thrilled to hear that you found our rooms clean, comfortable, and enjoyed the beautiful view of the Pentland Hills. Our dedicated staff takes pride in providing excellent service, and we’re glad you appreciated it. The convenient location with ample parking is indeed a plus. We look forward to welcoming you back soon! Best wishes, Marta

6/10 Okay

Stephen

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Sanjaya Weerasinghe on 22 Apr,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sanjaya Weerasinghe on 22 Apr,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 Good

Palminder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, comfortable bed nice room, bathrooms could be better
Stayed 3 nights in Mar 2024
Response from Sanjaya Weerasinghe on 21 Apr,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

Venkata

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in the convenient place and buses are available. it right next to Edinburgh Zoo Staff are good and very big TV
Stayed 1 night in Apr 2024
Response from Marta on 12 Apr,2024
Thank you for your review! We appreciate your feedback. Edinburgh Zoo is indeed a convenient location, and it’s great to hear that the staff are helpful. As for the big TV in the room, we’re thrilled that you enjoyed the entertainment options during your stay.If you have any further comments or suggestions, feel free to share them with us. We’re committed to ensuring our guests have a pleasant experience, and we’ll continue to strive for excellence.Should you decide to visit again, we look forward to welcoming you back to our hotel near Edinburgh Zoo!Best wishes, Marta

10/10 Excellent

Elenore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very helpful with my questions Quick and easy check in and check out. The restaurant served great food and staff were quick with my ordt. Housekeepers did their job keeping the room clean, fresh and tidy.
Stayed 5 nights in Apr 2024
Response from Marta on 10 Apr,2024
Thank you for choosing our hotel for your recent stay! We truly appreciate your positive feedback and are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service, and we’re thrilled that you found our front desk staff helpful, check-in and check-out process efficient, and the restaurant’s food delightful.Additionally, we’re pleased to know that our housekeeping team maintained your room to your satisfaction, ensuring it was clean, fresh, and tidy throughout your stay.Your kind words motivate us to continue delivering outstanding hospitality. We look forward to welcoming you back soon for another memorable visit.Best wishes, Marta

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and it’s clear that the bedrooms have been refurbished as the room was much nicer than last time. The bed was very comfortable and there’s plenty of room to hang your clothes in the wardrobe. The staff are always very polite and helpful. It’s very handy for the zoo and there’s a great Chinese restaurant right opposite.
Stayed 1 night in Apr 2024
Response from Sanjaya Weerasinghe on 8 Apr,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff. Lovely food
Stayed 4 nights in Apr 2024
Response from Sanjaya Weerasinghe on 8 Apr,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities
Lovely stay as always - frustrating that toilet wouldn’t flush properly and the shower was a bit low for my personal liking.
Stayed 1 night in Apr 2024
Response from Sanjaya Weerasinghe on 8 Apr,2024
Thank you for taking the time to leave a review. Have noted and passed your comments on to the appropriate Team Manager to action.

8/10 Good

Beverley, Dundee

Staff friendly and helpful. Hotel possibly in need of a refurbishment.
Stayed 1 night in Apr 2024
Response from Sanjaya Weerasinghe on 8 Apr,2024
Thank you for your feedback, we do appreciate both positive and negative feedback and act upon where we can. Hope we can welcome you back on a future occasion.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday inn edinburgh is next to edinburgh zoo so a good hotel for families. Premium rooms are nice and spacious although i did find the bathroom a little cramped for the room type. The reception staff were very good especially at check inn over easter son was so pleased when the recpetion member took over an envelope with Easter things in it, which made him feel very special and rought smile to his face.
Stayed 2 nights in Mar 2024
Response from Marta on 7 Apr,2024
Thank you for choosing to stay at Holiday Inn Edinburgh! We appreciate your detailed feedback, and we’re delighted to hear that our location next to Edinburgh Zoo was convenient for your family. Our premium rooms are designed to provide comfort and space, although we apologize if the bathroom felt a bit cramped. Your comments are valuable as we continuously strive to enhance our guests’ experience.We’re thrilled that our reception staff made your Easter check-in special! It’s heart-warming to know that your son’s smile was brightened by the surprise envelope with Easter treats. Moments like these make our efforts worthwhile.We look forward to welcoming you back to Holiday Inn Edinburgh in the future. If there’s anything else we can assist you with, please feel free to reach out.Warm regards,Marta

8/10 Good

Shona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy stay
Stayed 1 night in Apr 2024
Response from Marta on 5 Apr,2024
Thank you for sharing your feedback! We appreciate your rating of 4 out of 5 for your recent stay. It’s great to hear that your experience was an easy stay. We value your input and hope to welcome you back soon for another enjoyable visit. Best wishes, Marta

4/10 Poor

F

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The enire room was not clean. The bathroom 's floor was even sticky. I had to complain and the staff gave us another room
Stayed 1 night in Apr 2024
Response from Marta on 2 Apr,2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It is our utmost priority to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations.We appreciate your patience and understanding in allowing us to address the issue promptly. Our team has taken your comments seriously, and we have already taken steps to rectify the situation. The bathroom floor has been thoroughly cleaned, and we assure you that this was an isolated incident.We hope that your subsequent room met your expectations and that you were able to enjoy the rest of your stay.Once again, we apologize for any inconvenience caused, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the city centre, amazing staff 😘
Stayed 1 night in Mar 2024
Response from Marta on 2 Apr,2024
Thank you for sharing your positive experience! It’s wonderful to hear that the location was great, the hotel staff were amazing, and the overall experience scored a 5/5. Your feedback is valuable and appreciated. We look forward to welcoming you back soon!Best wishes,

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Marta on 5 Apr,2024
Thank you for sharing your feedback! We appreciate your rating of 3 out of 5 for your recent stay. While we’re glad to have hosted you, we also recognize that there’s room for improvement. Our team takes guest reviews seriously, and we’ll use your input to enhance our services.If there are specific details you’d like to share about your stay, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide an even better experienceBest wishes, Marta

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 2 nights in Mar 2024
Response from Marta on 2 Apr,2024
Thank you for your positive feedback! We are delighted to hear that you had a pleasant experience during your stay with us. Your 5/5 rating is greatly appreciated, and we are thrilled that you found our accommodations satisfactory.Our team works hard to ensure that each guest has a comfortable and enjoyable stay. We hope to continue exceeding your expectations in the future. If there is anything else we can assist you with, please do not hesitate to reach out.We look forward to welcoming you back soon!Warm regards,

8/10 Good

Alena

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room is nice, but Spirit Health facilities are quite old
Stayed 1 night in Mar 2024
Response from Marta on 2 Apr,2024
Thank you for sharing your feedback. It's great to hear you found your room to your liking! However, we're sorry to learn that our Spirit Health facilities didn't meet your expectations due to their age. We're committed to providing a quality experience in all aspects of your stay, and your input is invaluable as we consider future updates and improvements. Please rest assured that we are looking into ways to refresh and enhance these facilities. We hope to welcome you back soon and provide a more satisfying overall experience.Warm regards,

8/10 Good

BAHAR

Travelled with partner
In the room aırcondıtıon not good
Stayed 2 nights in Mar 2024
Response from Marta on 2 Apr,2024
Thanks for your review and the 4/5 rating! We're sorry the air conditioning wasn't up to par. We're on it—checking and improving our AC systems to ensure a comfy stay next time. Hope to see you again!Best wishes,

10/10 Excellent

Roy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marta on 2 Apr,2024
Thank you so much for taking the time to share your wonderful experience at our hotel! We truly appreciate your kind words and the perfect 5/5 rating! We are looking forward to welcoming you back soon!Best wishes,

10/10 Excellent

Nicola

Great place to stay 😊
Stayed 2 nights in Mar 2024
Response from Marta on 2 Apr,2024
Thank you for choosing us and giving us a perfect 5/5 rating. We’re delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay. Your 5/5 rating fills us with joy!

8/10 Good

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel was satisfactory , a little to far from the city center
Stayed 2 nights in Mar 2024
Response from Marta on 31 Mar,2024
Dear ThomasThank you for choosing our hotel. We appreciate your feedback. While we aim to provide a convenient location, we apologize if the distance from the city canter fell short of your expectations. We hope to welcoming you back soonWarm regards,

10/10 Excellent

Sayooj

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of parking and easy access to the public transportation
Stayed 2 nights in Mar 2024
Response from Marta on 30 Mar,2024
Dear Sayooj, We’re delighted to hear that you found our parking facilities ample and convenient. Our goal is to ensure that our guests have a hassle-free experience, and easy access to public transportation is definitely a plus! Whether you’re exploring the city or commuting, we’re glad you found it convenient. Thank you for your positive feedback, and we look forward to welcoming you back soon!

10/10 Excellent

Shana

Stayed 2 nights in Mar 2024
Response from Sanjaya Weerasinghe on 19 Apr,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A conveniently situated hotel with, importantly for my wife, a walk-in shower. Very friendly staff. On-site parking and access to local bus services close by, is an added bonus.
Stayed 5 nights in Mar 2024
Response from Sanjaya Weerasinghe on 29 Mar,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 Good

Kin Sang

Travelled with partner
Liked: Cleanliness
Location is good, near the zoo and within walking distance from various restaurants
Stayed 6 nights in Mar 2024
Response from Sanjaya Weerasinghe on 28 Mar,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 Good

Rex

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good overall
Stayed 2 nights in Mar 2024
Response from Sanjaya Weerasinghe on 27 Mar,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

4/10 Poor

Patrick

Travelled with family, Business traveller
Hotel is a monstrous building in a nice area. Very few Scottish staff, you could be anywhere. The breakfast a big disappointment, congealed scrambled eggs, several customers complaining about the uncooked bacon (most of us do not like partly grilled uncooked). Not good value for money. Just a big chain hotel with no personality
Stayed 1 night in Mar 2024
Response from Marta on 28 Mar,2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and apologize for any inconvenience you experienced during your visit.Regarding the breakfast, we sincerely apologize for falling short of your expectations. We have shared your feedback with our culinary team to address the issues you mentioned. Rest assured, we are committed to improving the quality of our offerings to ensure a delightful dining experience for all our guests. In terms of staffing, we appreciate your observation, but we aim to maintain a diverse and international team in our hotel. Once again, we apologize for any inconvenience you encountered during your stay. We hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,

8/10 Good

Carolyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and so was the hotel. The breakfast was first class but the dinner was far from first class. It took almost an hour to get our food and the food wasn't the best, neither was the service. When we complained, we didn't even get an apology from the waiting staff. However, the manager was very apologetic and helped rectify things. Not the best £70something we've ever spent on food. Overall though, we'd stay there again, we just wouldn't eat dinner there.
Stayed 1 night in Mar 2024
Response from Sanjaya Weerasinghe on 26 Mar,2024
Thank you for your feedback, we do appreciate both positive and negative feedback and act upon where we can. Hope we can welcome you back on a future occasion..

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only point I would make is cold buffet part of breakfast was limited compared to what it used to be and price has gone up
Stayed 1 night in Mar 2024
Response from Sanjaya Weerasinghe on 26 Mar,2024
Thank you for taking the time to leave a review. Have noted and passed your comments on to the appropriate Team Manager to action.

8/10 Good

Pekka

Stayed 2 nights in Mar 2024
Response from Sanjaya Weerasinghe on 14 Apr,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, friendly staff
Stayed 1 night in Mar 2024
Response from Sanjaya Weerasinghe on 21 Mar,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Edinburgh. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, tidy, pleasant staff. An excellent stay, thank you.
Stayed 2 nights in Mar 2024
Response from Sanjaya Weerasinghe on 20 Mar,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suprina at the front desk, made check in super smooth. What expedia promised was not what I got upon checkin, I had to upgrade, however Suprina was extremely helpful.
Stayed 2 nights in Mar 2024
Response from Sanjaya Weerasinghe on 20 Mar,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sanjaya Weerasinghe on 17 Mar,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 Good

Andreea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location if you want to go about and visit places. The hotel is right next to the zoo. Amazing
Stayed 2 nights in Mar 2024
Response from Sanjaya Weerasinghe on 17 Mar,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Edinburgh. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sanjaya Weerasinghe on 10 Mar,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite easy to access and stay there as the room was nice.
Stayed 5 nights in Mar 2024
Response from Marta on 9 Mar,2024
Thank you for your feedback! We’re delighted to hear that accessing and staying at our hotel was easy for you. We take pride in providing comfortable rooms for our guests. If you have any further comments or suggestions, feel free to share them with us. We hope to welcome you back soon!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities
I loved the customer service!!
Stayed 2 nights in Feb 2024
Response from Sanjaya Weerasinghe on 3 Mar,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

2/10 Terrible

Richard

Stayed 1 night in Feb 2024
Response from Sanjaya Weerasinghe on 20 Mar,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely and a nice price . Thank you !
Stayed 2 nights in Feb 2024
Response from Sanjaya Weerasinghe on 26 Feb,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 Good

Diane

Liked: Cleanliness, staff & service
Easy access to city due to public transport. Huge benefit was having parking. Hotel was clean but bathroom and pool area in need of TLC. Looks like a lot of money has been spent on reception and bar area to detriment of rooms but aware they have been refurbishing so this may still be ongoing.
Stayed 1 night in Feb 2024
Response from Sanjaya Weerasinghe on 18 Feb,2024
Thank you for your feedback, we do appreciate both positive and negative feedback and act upon where we can. Hope we can welcome you back on a future occasion.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sanjaya Weerasinghe on 2 Feb,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Jan 2024
Response from Sanjaya Weerasinghe on 2 Feb,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

Stewart

Stayed 3 nights in Jan 2024
Response from Marta on 31 Jan,2024
We're thrilled to hear you had a fantastic experience! If you ever need assistance or have questions, we're here to help. Best wishes,

8/10 Good

Karen Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sanjaya Weerasinghe on 18 Jan,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Would stay again
Lovely hotel and good service. Conveniently located for our weekend trip to watch the rugby. We did a lot of walking but when we got a taxi into town it was £15 for all of us, which isn't bad. I really enjoyed being able to hear the animals at the zoo - which we could only really hear with the windows open as there was good soundproofing. Only issue for us was the cleanliness of the rooms. On the surface it looked alright but when you look a little closer and see splashed up marks on the walls and soooo much rubbish under the bed it was a bit gross. But the bathroom and bedding was clean which is the main thing.
Stayed 2 nights in Jan 2024
Response from Marta on 16 Jan,2024
I’m glad to hear that you enjoyed the hotel’s location and service, and that you were able to hear the animals at the zoo. However, I’m sorry to hear that the cleanliness of the room was not up to your expectations. Cleanliness is an important factor in ensuring a comfortable stay at a hotel and we will investigate on this matter . We appreciate your feedback and will use it to improve our services. If you have any further concerns or questions, please do not hesitate to contact us. Thank you!Best wishes

8/10 Good

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marta on 16 Jan,2024
Thank you for taking the time to share your experience with us. We are glad to see that you enjoyed your stay at our hotel. We hope to welcome you back on the next occasion. Kind regards,

6/10 Okay

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were uncomfortable and the Dining room food was very expensive.
Stayed 4 nights in Jan 2024
Response from Sanjaya Weerasinghe on 14 Jan,2024
Thank you for taking the time to leave a review. Have noted and passed your comments on to the appropriate Team Manager to action.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sanjaya Weerasinghe on 12 Jan,2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.