Hotels in El Arenal

"We didn't stay at Santa Fe as we moved to the palace but we did try there facilities "

"Overall our stay at the Krystal Grand was wonderful! PROS: --Altitude room and view were beautiful, bed was comfortable, water and beverages were restocked regularly. Cleaning staff was perfect! --Our butler Joel was AMAZING! So helpful and responsive. Thank you Joel! --Kamp Krystal kids club! Tania was WONDERFUL! My daughter loved her and begged to go to kids club. Thank you Tania! --Miguel the photographer on site! We had an impromptu shoot and it was amazing! Thank you Miguel! --The pools were wonderful, a little cold for me, but nice and clean --Drinks were wonderful and we never had to wait long for one --Breakfast at The Grill (altitude Only). Food and service were phenominal (our morning waiter was the best!) --Pool chairs. Lots of complaints about this but we found it just fine if you got out there by 8 am or so and grabbed some chairs. No biggie and nothing you don't see at other resorts. CONS: --Pullout couch in the room was awful. Even my six year old couldn't sleep with the metal bar in her back --Rooftop bar (Altitude Only) was just a bar with no sun protection and a two foot deep "pool" --Food just wasn't great. I wouldn't recommend the buffett for any meals, it was rough. Italian was very mediocre. I would have loved to try the Japanese and Mexican places but they did not offer a kids menu and wouldn't bring a kids meal from another part of the resort. For a family place, that is just bizarre. We were forced to eat all meals at The Grill."

"Good location. Walkable to local dining and shops. Nice room, however, we got eaten alive by bugs-assuming mosquitoes. Very expensive for alcoholic beverages and food. Nice pools, beautiful resort, but not all inclusive. Pro tip-stop at Walmart first, but your beer, wine, and spirits. Hotel charges $30 for a glass of wine and/or mixed drinks. "

"I had an amazing time at RUI Palace, everything was exceptional. "

"Excellent food for an all inclusive. Garden view rooms are nice and quiet if you’re looking to escape the noise of the Santa Fe. Would consider returning to this property."

"Every thing is very clean. Staff is wonderful. Pool chairs fill up early! "

"Room was fantastic and food was the best I have ever had at a resort. "

"We booked our trip through Expedia and when we arrived at the resort, they had a designated personnel, Nallelia, who helped us through the check in process, inclusing room upgrade and resort credit. Nallelia wss very professional and helpful. Thank you!"

"The room was clean, the staff was amazing and attentive, and the spa was AWESOME!!"