Marriott Hotels & Resorts, El Cangrejo hotels

"My stayed at this hotel was beautiful the staff, First, when we arrived at the hotel, the room we were given smelled very musty and the pillows were a little stained. We called reception and they immediately changed our room. They even sent chocolates and prosecco to the room to apologize. I loved it — thanks to the management team for the attention and care."

"The entire hotel had no water for more than 12 hours they did nothing about it just keep telling us to wait, we had to check out after one night and they didn’t even compensate us in any way, we had to look for another hotel near by to stay, they should fix the hotel before accepting more guest, terrible experience with them"

"Excellent customer service, they go out of their way to make you feel welcome and important."

"The hotel was quite clean and the staff were very helpful. The only issue I had was that the of the staff didn’t speak English. The breakfast menu was excellent."

"Room was fabulous, nice bedding, comfy pillows. Pool restaurant was great."

"The air conditioning was good. The pool was small and also there is no refrigerator in the room. The room kinda had a weird smell at first. "

"No free breakfast. I didn’t need a workspace."

"All"

"The bathroom was horrible! The shower had mold all over and to top it of when you would close the shower door it would open by it self pour all the water out. The a/c on the room was not cooling when we got in either had to have maintenance come check it. We have video that we showed the hotel manager so they could rectify all that is wrong in the room that was given to us. At the end they said thank you for our stay there and the hope to see us again. Never again will we stay at any of there hotels!"