Hilton Hotels, El Segundo hotels

"No one goes out of their way to be helpful at this property. I booked for five days and arrived at noon to the hotel, obviously two hours before check-in and it's just horrible they want to charge $70 for early check-in. So off you go after a long flight if you don't want to spend the money. For a business hotel to have no in room dining service is pretty appalling, no breakfast in bed at this Sheraton. You can't even get lunch until 2:30pm at the restaurant. Who eats lunch at 2:30pm??? The straw that broke the camel's back was when I spent $60 for lunch to be delivered by Uber Eats, I couldn't get back into my room because the batteries had expired in the door lock so my room key didn't work. After going down to reception for the second time and mind you the same person I spoke with who supposedly called engineering didn't even recognize me. Unbelievable!! Finally asked to speak to the GM and someone came out and said she would at least take the $60 off my bill since my food was cold and proceeded to call engineering again. At least she tried to make it better but honestly after being locked out of my room for 35 minutes, cold food and all the other things that I found unpleasant about this "business hotel," I wouldn't stay again. Where's Gordon Ramsay when they need him?"

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"Room was hot."

"Nice clean place, but I booked this hotel because it says it has an airport shuttle. What they failed to add to their site, is the airport shuttle doesn’t start until 6 am, which wasn’t good for us, our flight was at 5 am."

"Staff was very helpful."

"Cons/ -overpriced when compared to other hotels (this when booking a suite, didn't try the bunk/dorm rooms). -minimal amenities in suites, especially the two plastic cups provided (cheap motel), and the tiny fridge. No water, coffee, or any option for having even better plastic glasses in room for wine or drinks. Front desk unwilling to provide any glasses other than water from the gym. - Only restaurant in building on a Sunday is the roof terrace which opens at noon (maybe the same for the other days). No coffee on roof terrace, only place to have food. - no way to call lobby/front desk/ valet from room (a phone was in my suite but call buttons inactive. Pros/ -the downstairs restaurant in the hotel is lovely and beautifully designed, as is the decor in the hotel (minimal 60/70's retro). -Staff is overall nice and especially the late night staff (weekend valet and front desk. Shoutout to Tony ) were professional and accommodating as much as they could be with the limitations of hotel policy. Overall, I wish there was more focus on small details of service and care. Small but elevated gestures from the hotel. Not happening atm. If it was 20 % cheaper it would fit the bill."

"Rooms were pretty small. We got the king bed with sleeper sofa. Traveled with children. First time staying here and im not sure I would stay here again."

"Hotel is beautiful. Room was huge. Loved everything about it"

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