Embarcadero Center

Poor service on check in, check out and enquiries. I stood in the queue to check out while 3 other customers were served. Check in experience was similar. Two staff then stood, chatted and ignored me. The air con in the room is noisy but is cold, which was appreciated. Well located and comfortable rooms.

Cozy neighborhood boutique room with great location. No amenities outside the room. Feels more like a bed and breakfast. Room was very comfortable I would recommend for a short stay.

This is beautiful, nostalgic and historic property. The staff is warm and helpful, and the cookies and champagne were a nice touch. It’s clean but alas, it smells old. Let’s get to the room- I had no view (but you can get great views in the restaurant). The bed was ok (soft sheets, good pillows and nice comforter) but with some divots in the mattress, it was not the perfect sleep I would expect at a luxury property at this price point. Amenities were average. Carpet could use a steam clean. Here are the two big negatives. 1. parking is $43 a day and it’s a hassle- you have to scan a QR code and download an app, upload your info in order to pay for parking- if you have reception. Otherwise, walk around til you find reception and then start over. My suggestion- do away with this third party parking fiasco. 2. Thank you for the room “credit” of $40 a day to cover one order of ONE scrambled egg breakfast which costs...$40. My suggestion would be an $80 food credit. But I guess I paid for the experience of eating said breakfast in a beautiful setting with my lovely husband- and that, I can NOT complain about. It was a nice stay but I’m picky. ;)