Emerald Pool Hot Spring

The stay was disappointing. There was a leak in the room during our stay, which already created an uncomfortable situation. On top of that, staff entered the flat using their own keys while we were in the property, without proper notice or coordination. The property itself looks abandoned rather than professionally managed accommodation. During the night, there were loud noises coming from the roof area, despite there being nobody staying above the flat, which made it difficult to rest. Even the supposedly white towels looked dirty, with a greyish and worn appearance. Overall, the experience was below normal standards.

We loved our stay here. The location is excellent, right near Railay’s beaches, and the staff were friendly and welcoming throughout. The pools were well placed and lovely to relax by. The breakfast buffet — even though served at a different hotel — was a huge hit with our teenagers: great variety, generous portions, and genuinely good quality. Highly recommend!