Hotels near Enchanted Pools

"So to start, the staff were mostly good but the negatives outweigh the positives at this hotel. The bathroom was terrible, sink faucet did not work, shower barely ran and the doors etc did not close (most of the wood windows were rotten). The hammock was a nice touch but was filthy. The cleanliness of the room was ‘ok’ but there were plenty of spots in the room we avoided as it was thick with dust. Fans in the room didn’t really work and shook over the bed. That’s when it worked…..sometimes worked and sometimes didn’t. Power outages are also a big factor here… I wasn’t expecting luxury amenities being in the national park, but humidity and heat is such a factor so when power outages happen, the heat is near unbearable. The hotel didn’t offer water (which would have gone a long way). Also meant the entire site was pitch black for long periods with no real communication as to when power would come back. The proximity to the trail was good and their sister site (which was en route to Cabo San Juan) was a nice commodity when needing bathrooms or refreshments etc. The beach near the site was nice (lifeguard at the beach was genuinely terrible, seemed to enjoy shouting nonsense at people then laughing) and the amenities *when available* were also good. We had a massage organised at relative short notice (very good). The front staff were also knowledgable. Views from the room were great (we were ecohab 5) but can be noisy due to proximity to other rooms. "

"So you're going to Santa Marta and want to stay in a nice hotel? Or like me, you only stay with Hiltons. Simply said, go to the Garden Inn. Its nothing like the ones in the US, way better, cleaner, way better service than the Hilton Santa Marta and the area is super safe ans walkable with amazing food and activity options near you. The Hilton Santa Marta beach is disgusting, not ptivate and out of control in every way, safety vendors absolutely gross beach too. You'll get an amazing view and a nice adult pool with a nice bar and views. Thats is all!! You want an ATM drive 30 minutes. You want to pay with dollars, nope! I've been here twice and will never come back. Zero management anywhere! Over worked agents ans often unsupervised. Nobody available to talk to if needed. I kidd you not on Sundays the entire big *ss hotel has zemo managers and young overworked supervisor too timid and not trained well for manageement requirement, the poor girl tries hard but left alone in a jungle with tools to lead. You're trying to check in? Good luck wait 30 minutes. You want to check out you're in a line for 1 hour. 2 agents in the front desk and about 7 or 8 in the back office hanging out...nonmanagement available to take action. Elevator waiting gets super annoying. Food is just decent nothing special. Management thing that good service = trying to be efficient and nothing else....I Swear I was blown away about the Garden inn quality of service attentivemanagement everywhere...wow! "

"It was a nice place. Secluded. But needed air conditioning. And a refrigerator. Staff was very very nice. "

"The hotel and the rooms are very beautiful, and it’s a great place for a relaxing “beach and pool” vacation. We stayed in a villa with a private pool, which was very nice. The cleanliness was reasonable, but we had to ask several times before the room was properly cleaned. The food is average. The breakfast is quite basic and the prices are high. The same applies to most food products in the area. If you plan to cook during your stay, it’s recommended to bring groceries from the city in advance."

"Definitely a secluded area to enjoy nature a perfect getaway for you and significant other, room was clean staff is friendly as well the tour guide guys hotel offers different activities I will recommend to book all your activities thru them overall a great experience will definitely come back again. Another recommendation book at least 3 nights so you really enjoy the area."

"The room was as advertised and very clean. The staff were friendly and helpful. The food was also good. "

"Room was clean, the place was private and not too many people. The food was diverse and quality. Good place for couples. There are a few opportunities for repairs and upkeep of the grounds, that would make the place feel more luxurious. "

"Excellent service. Amazing seafood restaurant. Friendly staff. Will definitely return."

"Room was okay, but there was a lot of room for improvement on site. The hot tub only had cold water in it, there are bikes on site but no information on if they can be used (and staff not very helpful). The bar is often empty so you can’t order a drink, they have no details of the ‘happy hour’ and the place is overrun with people with day passes on the weekend "