Near the Swiss Transportation Museum, Bürgenstock Hotels & Resort – Waldhotel & Spa offers golf, Pilates, and reflexology. The Verbena Restaurant is praised for its cuisine, and the lobby fireplace provides a cozy retreat.
Located in Ennetbuergen, Waldhotel by Bürgenstock Lake Lucerne is near the airport and on a lake. KKL Lucerne and Swiss Transportation Museum are cultural highlights, and some of the area's notable landmarks include Chapel Bridge and Lion Monument. Hammetschwand Lift and Lucerne Town Hall are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing, downhill skiing and snowboarding, and don't miss out on the ice skating. Visit our Ennetbuergen travel guide
Bürgenstock 30, Ennetbuergen, NW, 6363
What's nearby
Burgenstock
5 min drive - 2.1 km
Chapel Bridge
18 min drive - 17.5 km
KKL Lucerne
18 min drive - 17.8 km
Swiss Transportation Museum
21 min drive - 19.9 km
Hammetschwand Lift
5 min drive - 2.1 km
Getting around
Stansstad Station
14 min drive
Stans Station
17 min drive
Restaurants
Nidair Restaurant Flugfeld
10 min drive
Lakeview Bar & Lounge
2 min walk
Spices
2 min walk
Swiss Tasty
10 min drive
Burger King
11 min drive
About this property
Waldhotel by Bürgenstock Lake Lucerne
Luxury boutique hotel near Hammetschwand Lift
Located close to Swiss Transportation Museum and KKL Lucerne, Waldhotel by Bürgenstock Lake Lucerne provides a terrace, designer shops on-site and a hair salon. Adventurous travellers may like the fitness classes, cycling and Pilates at this hotel. Indulge in a manicure/pedicure, a body wrap and aromatherapy at Waldhotel Spa, the on-site spa. The on-site restaurant, Verbena Restaurant, offers breakfast, lunch, dinner and children's meals. Yoga classes are offered at the health club; the property also has a library, dry cleaning/laundry services and a fireplace in reception. In addition to a bar and a business centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
An indoor pool and an outdoor pool, along with sunloungers
Full breakfast (surcharge), bike hire and 2 indoor tennis courts
Valet parking (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station
Access to a nearby indoor pool, supervised childcare (surcharge) and 4 meeting rooms
Room features
All 137 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
More amenities include:
Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
Rainfall showers, designer toiletries and deep-soaking baths
24-hour return airport shuttle on request for a surcharge
Parking on site (CHF 40 per night)
Valet parking on site (CHF 40 per night)
Extended parking on site (CHF 40 per day)
Limited on-site valet and self parking
Wheelchair-accessible parking available
Food and drink
Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CHF 45 for adults and CHF 45 for children
A bar/lounge
A restaurant
Snack bar/deli
Restaurants on site
Verbena Restaurant
Things to do
2 indoor tennis courts
24-hour gym
Bicycle rentals
Billiards/pool table
Designer stores
Fitness classes
Full-service spa
Indoor pool
Indoor pool (guest access)
Library
Outdoor pool
Outdoor pool (guest access)
Outdoor tennis court
Pilates classes
Sauna
Shopping
Steam room
Tennis lessons
Wine tasting room
Yoga classes
Family friendly
Cot (surcharge)
Indoor pool
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage
Newspapers in lobby
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Turndown service
Business services
4 meeting rooms
Business centre
Conference centre
Outdoors
In the mountains
On a lake
Pool loungers
Terrace
Full-service spa
12 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Thalassotherapy
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
More
1 building
9 floors
Banquet hall
Built in 2017
Fireplace in lobby
Mediterranean architecture
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Cot (surcharge)
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Bidet
Deep soaking bathtub
Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided
Entertainment
IPod dock
MP3 dock
Smart TV with premium channels
Food and drink
24-hour room service
Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar
More
Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Heating
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofed rooms
Policies
Check-in
Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of CHF 60 per pet, per night
Service animals are welcome
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are available for CHF 225.0 per night.
Cots (infant beds) are available for CHF 50.0 per night
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: CHF 5.00 per person, per night
We have included all charges provided to us by the property.
Optional extras
Fee for full breakfast: from approximately CHF 45 for adults and from CHF 45 for children
Airport shuttle fee: CHF 425 per vehicle (one-way)
Airport shuttle fee per child: CHF 425 (one-way)
Self-parking fee: CHF 40 per night
Valet parking fee: CHF 40 per night
Extended parking fee: CHF 40 per day
Pet fee: CHF 60 per pet, per night
Early check-in is available for a fee (subject to availability)
Late check-out fee: 100 per cent of room rate (subject to availability)
Crib (infant bed) fee: CHF 50.0 per night
Rollaway bed fee: CHF 225.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.
We should mention
Pool access available from 8:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
Children under 16 years old are not allowed in the spa without adult supervision
National rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.
Property is also known as
Bürgenstock Hotels Resort Waldhotel Obbürgen
Bürgenstock Hotels Resort Waldhotel
Bürgenstock Hotels Waldhotel Obbürgen
Bürgenstock Hotels Waldhotel
Bürgenstock Waldhotel
Bürgenstock Hotels Resort Waldhotel Ennetbuergen
Bürgenstock Hotels Waldhotel Ennetbuergen
Hotel Bürgenstock Hotels & Resort – Waldhotel & Spa Ennetbuergen
Ennetbuergen Bürgenstock Hotels & Resort – Waldhotel & Spa Hotel
Hotel Bürgenstock Hotels & Resort – Waldhotel & Spa
Waldhotel by Bürgenstock Lake Lucerne Ennetbuergen
Waldhotel by Bürgenstock Lake Lucerne Hotel Ennetbuergen
Frequently asked questions
Does Waldhotel by Bürgenstock Lake Lucerne have a pool?
Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8:00 AM to 7:00 PM.
How much does it cost to stay at Waldhotel by Bürgenstock Lake Lucerne?
As of 31 Mar, 2026, prices found for a 1-night stay for 2 adults at Waldhotel by Bürgenstock Lake Lucerne on 6 Apr, 2026 start from S$985, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Waldhotel by Bürgenstock Lake Lucerne pet-friendly?
Yes, pets are allowed at this property. There's a fee of CHF 60 per pet, per night.
How much is parking at Waldhotel by Bürgenstock Lake Lucerne?
Self-parking is available for CHF 40 per night. Valet parking is available for CHF 40 per night. Extended parking is available for CHF 40 per day.
What time is check-in at Waldhotel by Bürgenstock Lake Lucerne?
Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.
What time is check-out at Waldhotel by Bürgenstock Lake Lucerne?
Checkout is at noon. Late check-out is available for a 100% fee (subject to availability).
Does Waldhotel by Bürgenstock Lake Lucerne provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of CHF 425 per vehicle applies.
Where is Waldhotel by B ürgenstock Lake Lucerne located?
Situated near the airport, this luxury hotel is 1 mi (1.7 km) from Hammetschwand Lift, and within 12 mi (20 km) of Chapel Bridge and KKL Lucerne. Lucerne Town Hall and Grand Casino Lucerne are also within 16 mi (25 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Waldhotel by Bürgenstock Lake Lucerne Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Service was impeccable! The staff were super helpful and friendly and made us feel at home right away. The stay was memorable and this place truly live up to the high standards.
Everything was amazing! The food was delicious I never had a meal that wasn’t short of excellent. The hotel was clean, beautiful and relaxing with all the fire places. The staff couldn’t have been nicer. Every one was friendly but the Chef who makes the best omelette was so spot. The head manager Natelie was super friendly and accommodated my every need. Selma salhi Was one of the best servers I ever had. This place is truly a 10 out 10. I’ll be back next Winter with my family!
We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you.
Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!!
I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.
Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay.
Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.
got pink eye , rooms old , halls need renovations, service so bad , staff have attitude problems esp gabrielle from the cafe in Burgenstock hotel she was so bad
Decent hotel, but is it worth the money? I guess that's an individual decision, but we thought it was overpriced. Yes, they provide the free use of the boat and funicular, yes the Spa is included, but still overpriced in our opinion. Especially as they require you to pay for parking, and dinner options were also above average in price. Lots of positives, but really nothing that we couldn't find elsewhere for less.
Stunning relaxing setting. Quiet and clean. Nice service and the whole resort is beautiful. Only thing you should realize which I didn’t when booking through Expedia is it one large resort with 5 hotels. You cannot use all the facilities of each resort depending on the hotel you book. If you want the famous spa you need to book the hotel for that one or like me who stayed at the Waldhotel you need to pay around 350$ per day to access.
The waldhotel has a great smaller spa though that I preferred as mainly quieter. The only on pick I have is they let toddlers in the spa area which isn’t relaxing when they start screaming and I witness a toddler peeing in the spa pool!!?!!? They need to fix that. Lovely place and waking up to an alpine setting and sound of cow bells in the morning.
Hotel is rated as 5 star hotel and price reflects that. When you arrive to a 5 star hotel you would expect floor heating in bathrooms, but this is not the case in this hotel opened around 2008. Hence the floor is cold and heating in room else was too warm. We did not manage to adjust heat and had to open terrassedoor during night.
We had booked including halfboard. On arrival we found out, that we could choose to eat at 6.30 pm or 9.00 pm. When you book a room with halfboard in a 5 star hotel I would expect to book tabel at a more convenient time and not have to adjust to "two seatings". As half the guests are booked at the same time we had to wait in line for app. 15 minutes before getting a tabel. Again not what I would expect for a 5 star hotel with a nightly rate of over 700 Euro. We will not come again even though area surrounding Bürgenstock is beautifull.
Wir hatten unseren Aufenthalt im Waldhotel von Herzen genossen. Für uns war es ein traumhafter Urlaub mit einem grandiosen Abschluss mit zwei Nächten in diesem Hotel. Das Service Personal ist sehr aufmerksam und freundlich. Vielleicht gibt es die eine oder andere Unstimmigkeit in der Kommunikation, an welcher man noch arbeiten könnte, aber dennoch sind alle stets bemüht. Unser Zimmer war wundervoll eingerichtet, mit einem sensationellen Blick auf die Alp, viel frische Luft auf dem Balkon und alles tiptop sauber. Für Annehmlichkeiten ist gesorgt. Wir hatten sogar eine sehr persönliche Überraschung auf dem Zimmer. Wir waren sehr dankbar für diese. Auch der Spa lässt keine Wünsche offen. Alles ist vorhanden und man kann sich in Ruhe erholen und entspannen. Das Frühstück und das Abendessen war sehr gut. Die Auswahl bei der Halbpension war nach zwei Abenden eher überschaubar, aber dennoch ausreichend. Es war auf jeden Fall sehr ausreichend und frisch zubereitet. Das Buffet beim Frühstück hatte viele gesunde Optionen. Beim Bestellen einer Speise beim Frühstück gab es beim Toast mit Avocado leider Avocado aus der Dose oder Glas. Dies hätte frisch sein können, als mini Kritik. Der Café schmeckte auch wie aus dem Automaten und war kein Siebträger Café. Das sind allerdings nur Kleinigkeiten. Wir kommen auf jeden Fall sehr gerne wieder ins Waldhhotel und schätzen das Areal um das Bürgenstock sehr.
Wie waren kurz vor Ostern da und es war sehr ruhig da nicht viele Gäste in Hotel waren. Den SPA Bereich hatten wir fast alleine für uns. Alles top und Service sehr gut!!!
Alles einfach toll, der Blick aus dem Fenster ist atemberaubend und sieht jeden Tag anders aus. Service ist super und man kann richtig entspannen. Wir kommen auf jeden Fall wieder.
Verified traveller
Stayed 4 nights in Jul 2021
Verified
10/10 Excellent
Verified traveller
13 Jun, 2021
Liked: Cleanliness, staff & service
Wunderschönes Hotel und sehr freundliches Personal