Eraclea Minoa Holidays

Cleaning service was excellent. Parking was also good, but it was off season so there weren’t too many guests. The ambience around the pool was stellar with comfortable canopies beds and places to enjoy the sun. Breakfast was provided by the neighboring restaurant, and the woman who made omelettes could not have been more un-friendly! In fact, “omelette lady” has now become code between my husband and me for a person who is not nice. Our bed was too bouncy, but the room was spacious. We had a flood from the shower into the bedroom, and the staff told us not to worry about it and that it was “normal.” That struck us as strange, but we figured it was an Italian thing.

Fantastic hotel and service, staff are very friendly and professional. We had a great stay. We went at end of August 2025. Three minor comments on the property (1) the pool was very cold - too cold for our kids - would be good if there was temperature control (2) a regular shuttle into town would be good, we hired a car but if there was a regular shuttle on an evening it would be better; (3) the beach resort was a long way, I wouldn’t bother with this if I was managing the hotel - it was wasn’t worth the effort and again the shuttle times are extremely limited, would feel trapped down there without a car.

The drinking glasses were dirty most of the time. That was disappointing. The staff were lovely and pleasant. Dinner timings and options were limited. We were signature level and would have expected options for sea view, but those seemed to only be for the main building Food was okay.

Amazing time! I honestly loved the bungalows we stayed in, felt like a high end experience even though the signature stay is a better experience but we truly loved our room and the staff was so nice and the buffet was amazing didn't really need to experience the other restaurants and the bar in the lobby was amazing

Spectacular! Beautiful, clean and modern hotel in a gorgeous mountain town. We loved our stay and can’t recommend enough this hotel. The spa is lovely and the rooftop terrace is fabulous. We will be back!