Excelsior Estates Holidays

I book 2 Queen premier rooms with balcony’s. It stated on your web site that they were 487 square feet. But when we arrived and checked in the rooms were very small. At least half the size of what it stated online. I went to the front desk and asked why. She said she didn’t know what it stated online and I booked thru a 3rd party site , I would have to take it up with them . If we wanted a bigger room they had one available for an extra $20.00 a night. So we just paid the extra to get the size of room we originally wanted. I thought it was a Nate and switch. I was not happy. I think you either need to up date your site or speak to Hotel 32 32.

Everyone who worked here was wonderful. Kind, helpful and friendly. I stayed by myself and always felt safe. I am going back in November!

We did not appreciate the mustiness and smoked in smell of the room we were in. We had to keep it very cold to try to minimize it which made for an uncomfortable stay. additionally, us and several others staying in our group had issues with sinks not draining in the bathroom which was an annoyance. otherwise, great location and friendly staff.

We had a wonderful stay at the Aliz. We loved the location - mid Manhattan. The rooms were well appointed, though as expected small. The view from the rooftop lounge is simply unbeatable. All service staff were attentive: Jorge, the 1st flr mixologist, and Zach, on the hotel staff, were particularly personable and exemplary. Thanks! The Blackwells

Hotel was absolutely perfect.