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Reviews of High Country Motor Lodge – Near NAU/Downtown

4 out of 5
High Country Motor Lodge – Near NAU/Downtown
1000 West Route 66, Flagstaff, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1149 out of 1632 reviews" "
Rating 8 - Good. 274 out of 1632 reviews" "
Rating 6 - Okay. 125 out of 1632 reviews" "
Rating 4 - Poor. 40 out of 1632 reviews" "
Rating 2 - Terrible. 44 out of 1632 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy parking
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy beds! The hotel is super cute with a hipster vibe. Our room had a cassette player by the bed and a little box of cassettes. I loved the little details put into this place! Also loved the main lobby and fire pits outside. Definitely a nice little place!
Stayed 1 night in Apr 2024

8/10 Good

Lory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is, as a handicapped person, getting into those high beds is nearly impossible.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Debbie

Liked: Staff & service, property conditions & facilities
Had only a comforter with no flat sheet or other blanket on the bed. Train near by.
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property. Great renovation!
Stayed 2 nights in Apr 2024

8/10 Good

Kevin, Leland

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware of paying extra for pool view room. Our pool view room was of the rear parking lot.
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that there was no table service in the bar/restaurant area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024

10/10 Excellent

alix, Bridgewater

Travelled with family
Liked: Cleanliness, amenities
Friendly staff. Cute bar with great bartenders. Nice coffee shop in the lobby.
Stayed 1 night in Apr 2024

10/10 Excellent

Justina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carla

We’ve been quite comfortable in this chic retro motor lodge. I’m looking forward to breakfast & enjoying the amenities.
Stayed 1 night in Apr 2024

10/10 Excellent

Anum Khurram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, could not recommend enough. Motel style rooms but does not compare. It's more like a luxury hotel! They have a beautiful patio with fire pits, excellent rooms and amenities.
Stayed 1 night in Apr 2024

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Eloy

Travelled with partner
Liked: Amenities
I didn’t use any of the amenities but they look great, the room was clean but just ok. I got changed double for one night and are still trying to get my money back, hopefully this was a random mistake, I called twice and the person answering the phone wasn’t able to help me, she transferred me to manager/supervisor who didn’t answer the phone and didn’t have any information abut him/her or contact information. I don’t think I can recommend this property due to the difficulty to fix a mistake done by the hotel.
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 25 Apr,2024
Hello Eloy, thank you for your feedback. I am hopeful that our conversation was helpful. We are terribly sorry for the inconvenience. As mentioned, please allow 3 to 5 business days for the refund to process. Thank you for choosing with stay with us. Best.

10/10 Excellent

Carlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing aesthetics and very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and quick to assist.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Travis, telluride

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
There is a nice ambiance to the place. Very relaxing
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 24 Apr,2024
Hi Ken, thanks so much for your feedback. We're happy you enjoyed your stay. We look forward to seeing you again soon. Best.

10/10 Excellent

Olha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay after Grand Canyon trip. Location is beautiful, good food and drinks, our favorite was the spa experience.
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 24 Apr,2024
Hi Olha, thanks so much for your feedback. We're happy you enjoyed your stay with us. We look forward to seeing you again. Best.

10/10 Excellent

Chantage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Brandon

Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 24 Apr,2024
Hi Brandon, thanks so much for the feedback. We're sorry to hear your experience did not go well. Please feel free to reach out directly should there be anything we can assist with further. Best.

10/10 Excellent

Viktor

Will stay again
Stayed 3 nights in Apr 2024
Response from Diana A, General Manager on 21 Apr,2024
Hello Viktor, thank you kindly for your feedback. We're happy you enjoyed your stay and look forward to seeing you again soon. Best.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Diana A, General Manager on 21 Apr,2024
Hello Elizabeth, thanks so much for your feedback. We're thrilled to hear you had a wonderful experience. We hope you'll visit again soon. Best.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really beautiful and such a great vibe to it. We definately recommend it to anyone.
Stayed 3 nights in Apr 2024
Response from Diana A, General Manager on 21 Apr,2024
Hi Anna, thanks so much for the thumbs up. We're thrilled you had a wonderful experience with us. All our best.

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all I enjoyed my stay. Pros. My room was very spacious. It had a good sized fridge for food. If you want to take a nap you can make the room very dark. The property is nice and clean and has a pool, hot tub and sauna. They have a bar, game room and a restaurant. Cons. Not very good lighting in the hotel room. Noisy, day and night there are always workers making noise.
Stayed 2 nights in Apr 2024
Response from Diana A, General Manager on 21 Apr,2024
Hello Courtney, thank you kindly for your feedback. We're happy you enjoyed your stay overall and found the room spacious. Sorry to hear about the noise. Perhaps a pool facing 2nd floor room may have worked better for you. Please let us know should you return for a visit. Best.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this place and would return on my next vacation. I loved the vibes and feel this hotel provided. The staff were very friendly and knowledgeable. Close to the Grand Canyon with beautiful scenic routes (130 route) and close to Sedona
Stayed 2 nights in Apr 2024
Response from Diana A, General Manager on 21 Apr,2024
Hi Michelle, thank you kindly for your feedback. We are so happy you enjoyed your stay with us and our team was able to help you. We hope to see you again under the dark skies. Best.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an experience not just a hotel. Wonderful design and thoughtful room amenities along with a great hot tub! 10/10 would recommended.
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 21 Apr,2024
Hello Geoff, we are so happy you found our property to be an experience. We fully agree. Thanks so much for visiting us and we hope you'll return. Best.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique and enjoyable experience.
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 18 Apr,2024
Hi Phillip, thank you kindly for your feedback. We're happy you had a unique and enjoyable experience at our property. We hope to see you again soon, under the dark skies. Best.

4/10 Poor

Nileshkumar N

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 18 Apr,2024
Hello Nileshkumar, thank you kindly for your feedback. We are sorry to hear that you did not enjoy your stay. Please feel free to reach out to us with any further details. Best.

6/10 Okay

Darren

Liked: Cleanliness
Parking was easy
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 16 Apr,2024
Hi Darren, thanks so much for your feedback. We appreciate you choosing to stay with us, and parking was easy. All our best.

10/10 Excellent

GEETHU

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 16 Apr,2024
Hello Geethu, thanks so much for your feedback. We're happy you had a wonderful experience with us. Best.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 2 nights in Apr 2024
Response from Diana A, General Manager on 16 Apr,2024
Hi Kevin, thanks so much for your feedback. We're thrilled you enjoyed your stay with us. We hope to see you again soon. Best.

8/10 Good

Laura

Liked: Staff & service, amenities
Our stay was great! The only thing I will say is that the room we stayed in needed a little more cleaning. I could see dust on some of the items that are on the shelf for decor. The bathroom floor was also kind of dirty. Definitely some more attention to detail with the dusting.
Stayed 2 nights in Apr 2024
Response from Diana A, General Manager on 15 Apr,2024
Hello Laura, thanks so much for the feedback. We truly appreciate your comments, and we'll make sure to follow through with the team. We're happy you had a great stay and hope to see you again soon. Best.

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked here on a whim while we were driving from lake Powell to Phoenix. We instantly fell in love. It was super chic and modern. The inside was beyond clean and had such a vibe to it. Great bar area and 2 adjoining rooms with comfortable and cool looking seating. Plus a room with a pool table, board games and foosball. Kids were happy. Outside had a great patio right off the bat with tons of nice seating and propane fire pits. Pool was huge. Not heated but kids jumped in and then went in large hot tub. Rooms were stylish, clean and comfortable. Lots of fine details that they executed perfectly. Staff was so nice and helpful. Check in and out was quick and easy. Tons of restaurants and stores within walking and driving. However, restaurant in hotel was great. Pizzas, salads, etc and great cocktails. We were so happy we stayed here. Would def come again.
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 15 Apr,2024
Hello Marissa, thanks so much for the feedback. We're so happy you found us and chose to stay with us on your vacation. We're thrilled you and your family had a great time with us and we hope to see you again one day. Best.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Diana A, General Manager on 15 Apr,2024
Hi Maria, thank you so much for your feedback. We're happy to hear that you enjoyed your stay with us. All our best.

10/10 Excellent

Ross, Berkeley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & property. Would definitely stay again
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 15 Apr,2024
Hi Ross, thanks so much for the wonderful feedback. We're so happy you enjoyed your stay with us. We hope to see you again. Best.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the renovation of an old hotel property. The room was comfortable. We didn’t have time to take advantage of the extras and probably won’t again. It was a little pricey for a quick overnight, but not the fault of the hotel! The front desk was very responsive!
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 12 Apr,2024
Hello Sarah, thank you so much for your feedback. We're happy you enjoyed our property and you had a great experience. Best regards.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful motor lodge convenient and staffed with great employees friendly and knowledgeable.
Stayed 2 nights in Apr 2024
Response from Diana A, General Manager on 12 Apr,2024
Hi Charles, thanks so much for your feedback. We are so happy you enjoyed your stay with us. We hope to see you again soon. Best.

2/10 Terrible

Ross, Riverside

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so stinky p, a foul odor, we could not and did not stay
Stayed 2 nights in Apr 2024
Response from Diana A, General Manager on 12 Apr,2024
Hello Ross, thanks so much for your feedback. We are sorry to hear your experience did not go well. We appreciate you giving us a shot. Best regards,

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor. The abundance of grab bars was great
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 12 Apr,2024
Hello Kenneth, thanks so much for your feedback. We're happy you enjoyed your stay and enjoyed our bar selection. Best,

10/10 Excellent

Mehmet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby, lounge areas are awesome. I wish the bar would stay open longer though.
Stayed 2 nights in Apr 2024
Response from Diana A, General Manager on 12 Apr,2024
Hello Mehmet, thanks so much for your feedback. We're thrilled to hear you enjoyed your stay with us. We hope you'll come back for a visit. Best,

10/10 Excellent

Kathie

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The employees are so nice! The outside atmosphere is so relaxing ! They are also pet friendly . I highly recommend it!!
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 12 Apr,2024
Hello Kathie, thank you for your feedback. We're thrilled you enjoyed your stay with us. We hope you see you again soon. Best.

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was very upscale with a great retro vibe. The bar and staff were excellent.
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 12 Apr,2024
Hello Gordon, thanks so much for your feedback. We're thrilled you had a great time at our property and the team added value to your stay. We hope to see you again soon. Best.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem! It’s so cute, the hotel bar was lively and cool, and the rooms are adorable. Would stay there again.
Stayed 1 night in Apr 2024
Response from Diana A, General Manager on 12 Apr,2024
Hello Carlos, thank so much for your feedback. We're happy you enjoyed your stay. We hope to see you again soon. Best.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Diana A, General Manager on 12 Apr,2024
Hello Rose, thanks so much for the thumbs up. We truly appreciate it. Best regards.

10/10 Excellent

Heidi

Stayed 2 nights in Apr 2024