"We overall had a pleasant stay, with both highlights and disappointments.
The resort is beautiful, with stunning views and great facilities. Our room was spacious and comfortable, and we appreciated the slightly earlier check-in. Reception staff were friendly and welcoming, and special thanks to Chris from the bell team as well as Pedro at Mahina restaurant for their excellent service.
Mahina was a highlight — excellent food, beautiful views, and tables right by the water. The sushi restaurant was decent, though not memorable.
Service consistency across the resort could be improved. Many housekeeping, maintenance, and Marketplace staff seemed disengaged and not particularly welcoming. Greetings often felt lacking, and Marketplace service was slow, with staff chatting instead of assisting guests.
Housekeeping also needs more attention. While the room appeared clean, I found debris left by previous guests in the bathroom when bending to retrieve something I had dropped.
The beach was disappointing during our stay, with seaweed and murky water making it unappealing for swimming, so we visited Bahia Honda instead.
One frustration was the smoking policy, which was not disclosed beforehand. Despite our beautiful oceanfront balcony, smoking was prohibited and limited to a poorly maintained area behind the spa near loud machinery.
Overall: beautiful resort, spacious rooms, great dining and views but housekeeping and certain staff (Latinos) attitude needs improvement."
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