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Dear Maria,Thank you for highlighting our team's excellent service! We take great pride in ensuring guests feel welcomed and valued throughout their stay. It would be a pleasure to welcome you back to SpringHill Suites Fort Myers Airport for another fantastic visit.
Dear Linda,Thank you for your outstanding review of SpringHill Suites Fort Myers Airport! We're delighted you enjoyed your stay and that our friendly team made you feel right at home. We'd love to welcome you back anytime!
Thank you for your review of SpringHill Suites Fort Myers Airport! We're happy to know you enjoyed our commitment to excellent service. It would be great to welcome you back soon.
2/10 Terrible
Antiowan
Travelled with partner
22 Apr,2024
Disliked: Staff & service, amenities
I booked a king size room got there and was switched to a handicap room without my consent and when I brought this to the manager attention I was told I had told it will be handled to no avail. Just terrible customer service I would never booked this company again
Antiowan
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Antiowan,We're saddened to hear about your experience. Please accept our apologies for any confusion with your reservation and for any disappointment with how it was handled. This is not a typical experience, and we appreciate you bringing these matters to our attention. Should you return to Fort Myers, we hope you'll consider giving us another chance to exceed your expectations.
Springhill Suites in Fort Myers off Daniel's Parkway has been my go-to choice for a clean, quiet place to stay while traveling for work. I have stayed at this hotel a few dozen times over the last five years, and I have yet to have a poor experience with the staff or facility. Springhill really is the best quality for a competitive price in the area.
Audrey
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Audrey,We're proud to include you among our returning guests. It's great to know that our clean, quiet rooms and friendly staff continue to impress you. The next time you're in town, please come see us again at SpringHill Suites Fort Myers Airport!
Dear Nitin,Thank you so much for the five-star review. We're so happy to hear you enjoyed your stay with us at SpringHill Suites Fort Myers Airport, and we hope you'll visit us again soon!
Tiny bugs were all over the bathroom. They did switch me to another room though.
Kelly
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Kelly,We sincerely apologize for the issue with pests in your room. Although this is not typical, we are always on hand to help correct anything that is less than perfect. We are pleased to hear you were moved to another room. Should you return to the area, it would be our pleasure to host you again and provide you with the stay you expect and deserve.
When In he led in I asked the employee behind the counter to make sure my room was not near a stairwell. I always make this request because I travel enough to know those doors can be very loud.
The other employee behind the counter said there were plenty of rooms available but the one helping me said it wasn’t a problem because everyone used the elevator anyway and my room was far enough away that it wouldn’t be an issue.
She was wrong and I was wrong not to insist. She put me in the room right next to the stairwell on the first floor (room 102). Needless to say, I heard that door open and close all night. I could not have been more disappointed.
For me one bad apple spoiled the whole stay (everyone else and everything else about the property was delightful).
David
Stayed 1 night in Apr 2024
Response from John on 14 Apr,2024
We sincerely apologize for the inconvenience caused to you by not giving you the request that you asked for at check-in. We hope you will give us another try the next time you are in Ft Myers.
thanks very much for staying with us. We greatly appreciate your business and look forward to seeing you again.
6/10 Okay
Keiko
11 Apr,2024
Liked: Property conditions & facilities
we were late checking in due to flight changes and delays beyond our control and even though the hotel (Springhill Suites by Marriot) had received the fees from Expedia our booking was cancelled and the only way to enable us to stay there was to rebook and repay locally at the hotel
The next day the hotel agreed they had recieved the booking fees from Expedia and that they could issue any refund and that the onus was on us to contact Expedia to get them to reclaim the money from Springhill Suites so that it could then be refunded to us
As it stands we have been charged twice for our stay at Springhill Suutes
Keiko
Stayed 3 nights in Apr 2024
Response from John on 14 Apr,2024
Thanks very much for staying with us. We sincerely apologize that your reservation was not correct and that you got charged twice. Please reach out to the hotel directly if you do not see the correction next week. We hope to see you again the next time you are in Ft Myers
The property itself was nice. We arrived into Ft. Myers late in the evening and checked in around 9:00 p.m.. After showering we pulled back the sheets to find what looked like makeup (red lipstick type) in several places on the top and bottom sheet. We called and received new bedding but the issue was a bit overwhelming after traveling all day and wanted to rely on a clean room to rest and couldn't do that.
Tabitha
Stayed 1 night in Jan 2024
Response from John on 18 Jan,2024
Thanks very much for your business. We sincerely apologize for the inconvenience. We hope to see you again the next time you are in Ft Myers.
6/10 Okay
Douglas
Travelled with partner
13 Jan,2024
Disliked: Property conditions & facilities
Had ants….
Douglas
Stayed 1 night in Jan 2024
Response from John on 15 Jan,2024
Thanks very much for your business. We sincerely apologize for the ants. We hope you will come back again the next time you are in Ft Myers.
10/10 Excellent
Kevin J
8 Jan,2024
Kevin J
Stayed 5 nights in Dec 2023
Response from John on 11 Jan,2024
Thanks so much for staying with us. We look forward to hosting you again.
Beautiful property. Friendly, helpful staff. The pool area was very relaxing. Continental breakfast provided, but not stocked well the couple of times i came down for breakfast.
Deana
Stayed 4 nights in Dec 2023
Response from John on 8 Jan,2024
Thanks so much for your business. We look forward to having you back.
Thank you so much for your business. We hope you will stay with us again the next time you visit Ft Myers.
6/10 Okay
Allisha
28 Dec,2023
Allisha
Stayed 4 nights in Dec 2023
Response from john on 3 Jan,2024
We greatly appreciate your business. We hope to see you again the next time you are in Ft Myers.
4/10 Poor
Loretta
12 Dec,2023
Disliked: Cleanliness, staff & service
Loretta
Stayed 1 night in Dec 2023
Response from john on 15 Dec,2023
Thanks very much for staying with us. We hope you give us another try the next time you are in Ft Myers.
8/10 Good
STEVEN
9 Dec,2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great staff / dated building/ good breakfast!
Very professional staff. Awesome location. The hotel was a little dated and in need of renovations. I.e.: Ceiling discoloration, door frames in need of painting, and tv in need of replacement!
STEVEN
Stayed 1 night in Dec 2023
Response from john on 10 Dec,2023
Thanks very much for your business. We hope to see you in the future.
The "fitness center" was filthy. The equipment needs to be cleaned and/or replaced.
Angela
Stayed 1 night in Dec 2023
Response from John on 7 Dec,2023
Thanks very much for your business. We sincerely apologize for the inconvenience. We hope you will give us another try the next time you are in Ft Myers.
4/10 Poor
Charli
4 Dec,2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was absolutely wonderful and so very helpful!!! Perfect group of people.
If not for them, I would have left.
1. The beds were bowed so badly and obviously need replaced.
2. The room had an HVAC unit that constantly rattled very badly and could not keep a good cool temperature.
3. This hotel is right next door to 2 restaurants with outdoor seating and they played their music so loudly until midnight, that I could not hear the TV in my own room!
Will probably not stay there again.
Charli
Stayed 3 nights in Dec 2023
Response from john on 7 Dec,2023
thanks very much for staying with us. We greatly appreciate your business. We sincerely apologize for the inconveniences. We hope you will give us another try the next time you are in Ft Myers.
10/10 Excellent
Ryan
4 Dec,2023
Ryan
Stayed 1 night in Nov 2023
Response from john on 7 Dec,2023
Thanks very much for your business. Hope to see you again.