Bar (on property)

Reviews of Hampton Inn Frederick

2.5 out of 5
Hampton Inn Frederick
5311 Buckeystown Pike, Frederick, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

christopher

Liked: Staff & service
the overall condition of the property needs a major renovation .
Stayed 3 nights in May 2024
Response from Customer Service on 20 May,2024
Christopher, thank you for sharing your feedback. The team values your input and will consider your comments regarding the property. We hope to have the opportunity to provide you with an improved experience in the future.

10/10 Excellent

Wilbur

Liked: Cleanliness, staff & service, property conditions & facilities
Lady at the front desk was very friendly. There is also a restaurant.
Stayed 1 night in May 2024
Response from Customer Service on 15 May,2024
Wilbur, thank you for highlighting the friendliness of our front desk team member and mentioning our restaurant. The team at Hampton Inn Frederick is pleased you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and staff super friendly and helpful
Stayed 1 night in May 2024
Response from Customer Service on 15 May,2024
Rhonda, we're thrilled to hear about your delightful experience at Hampton Inn Frederick. It's always heartening to know our painstaking efforts towards cleanliness and congeniality were noticed. We're so glad that our team members could make your stay enjoyable and hassle-free. We can't wait to welcome you back for another wonderful stay.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2024
Response from Customer Service on 13 May,2024
Bruce, it's fantastic to hear that your stay at Hampton Inn Frederick was a wonderful experience. We're thrilled by your feedback and hope to welcome you back in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great stay--staff was friendly and professional
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May,2024
Peter, thank you for sharing your experience at Hampton Inn Frederick. We're thrilled to hear that you had an exceptional stay and appreciated the cordial and proficient nature of our team members. We would be pleased to welcome you back in the future.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Room was n highway side of building and there was lots of highway noise. Staff kindly provided ear plugs which helped.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Mary, it's great to know that you benefited from our team's thoughtful service when faced with the noise issue. At Hampton Inn Frederick, we're always striving for a comfortable stay for all our guests. Your comment about the noise has been taken into account as we constantly look for ways to provide a more serene environment. We hope to have you with us again soon.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfasts, great location, very convenient. I've stayed here before and will stay again.
Stayed 6 nights in Apr 2024
Response from Customer Service on 15 Apr,2024
Steven, it's wonderful to hear your continued satisfaction with Hampton Inn Frederick's breakfast selections and ideal location. Our team is thrilled you plan to return. We eagerly await your next visit!

10/10 Excellent

Diane, Green Bay

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff especially Nicole was wonderful! She was the nicest and most helpful front desk staff member!
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr,2024
Diane, it's delightful to know that you had an excellent experience at Hampton Inn Frederick! We are incredibly proud of our team members, like Nicole, who are always ready to help. Your commendation is greatly appreciated, and we will definitely share these kind words with her. We hope to welcome you back in the future to deliver more wonderful experiences.

4/10 Poor

Spencer, Nepean

Travelled with family
Disliked: Property conditions & facilities
The shower didn’t work.
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr,2024
Spencer, it's unfortunate to learn that you encountered a problem with the shower functionality during your stay. We really aim to provide a flawless guest experience. We will carry forward your feedback to our maintenance team to prevent future incidents of this nature. We hope you'll give us another opportunity to better serve you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was outstanding.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr,2024
Michael, it's wonderful to hear that you had an exceptional experience at Hampton Inn Frederick, particularly regarding our desk colleague. We place great significance on offering top-notch service and your acknowledgement is appreciated. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service
You can definitely hear the highway quite loudly in the rooms.
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar,2024
Alicia, thank you for your feedback. At Hampton Inn Frederick, we strive to create a calm and peaceful atmosphere for our guests. We regret to learn of the noise disruption you experienced during your stay. Rest assured, your feedback is invaluable as we continually make enhancements based upon our guests' experiences. We hope to welcome you back for a more serene stay.

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice desk staff, easy check in
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar,2024
Junior, thank you for sharing your experience at the Hampton Inn Frederick. We are glad to hear that the check-in process was straightforward and that you found our front desk team members to be accommodating. We look forward to welcoming you back for another great stay soon.

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to highway there was little to no shampoo and conditioner the bottles were not refilled It is an older building but it was clean and breakfast options were good
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb,2024
Nicola, thank you for sharing your experiences at Hampton Inn Frederick. It's wonderful to learn that our convenient location and clean environment met your expectations. For future visits, should any amenities be lacking in quantity, do reach out to our team members, who are eager to ensure your comfort. And we're pleased that you enjoyed our breakfast variety. We look forward to offering you another satisfying stay.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb,2024
Albert, it's fantastic to hear that your recent stay at the Hampton Inn Frederick met your expectations. We greatly appreciate your rating and look forward to seeing you again in the future. Thank you once again for your feedback!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb,2024
Patricia, thank you for choosing to stay at Hampton Inn Frederick and giving us a high rating. We appreciate your support and look forward to having you stay with us again in the future.

2/10 Terrible

Todd

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hard Pass
The heater / ac unit was extremely LOUD. Made it impossible to sleep. Also, it’s imbedded into the ceiling. And it has a red light and / or a green light that also makes it impossible to sleep, shining straight down. Would never return, even if they paid me.
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb,2024
Todd, it's unfortunate to hear about your challenges with the room temperature controls and lighting that seemed to affect your sleep. We value your feedback as it allows us to refine various elements of our guest experience. We're dedicated to making improvements based on feedback such as yours.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at front desk was outstanding!!! Very personable and helpful. She’s a keeper.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan,2024
Donald, it's delightful to read how much you appreciated our front-resk colleague at Hampton Inn Frederick. Your kind words about her exceptionally cordial and helpful service duly resonate with us. She indeed is a valuable member of our team. Looking forward to seeing you again soon.

8/10 Good

Jean-Yves

Liked: Cleanliness, staff & service, property conditions & facilities
It was impossible to increase the temperature in the room but everything else was perfect.
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan,2024
Jean-Yves, we're thrilled to hear that your stay at Hampton Inn Frederick was largely perfect. However, we took note of your remark about the room temperature. We always strive for optimal guest comfort and we appreciate your patience with this matter. We hope to welcome you back for an even better experience next time.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness
Nice folks but...
Dirty and poorly maintained... probably the worst Hampton Inn I've ever stayed in. Nice staff, though.
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan,2024
David, we regret to hear that your experience fell short of the usual standards we strive to uphold. Your comments regarding cleanliness and upkeep have been noted. However, we're glad to hear our team members made a positive impression on you. We hope you will consider giving us another opportunity to serve you better in the future.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Jan,2024
Carol, it's wonderful to see that your experience at Hampton Inn Frederick was a positive one. We appreciate your rating and hope to welcome you back in the future. Thank you for choosing us.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 4 nights in Nov 2023
Response from Customer Service on 20 Jan,2024
Thank you for taking the time to leave this wonderful rating, Larry! We hope to see you again soon at Hampton Inn Frederick so we can share yet another amazing experience!

10/10 Excellent

Lillian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whoever was working the desk that night was very kind. I had to check in late and they helped me out very happily and easily.
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan,2024
Lillian, we're overjoyed to hear about your positive experience at Hampton Inn Frederick. It's delightful to know that our team members made your check-in process effortless and amicable, even in the late hours. We look forward to providing more seamless experiences during your future stays.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan,2024
James, it's splendid to learn you had a ten-star experience at the Hampton Inn Frederick. We hope to have the opportunity to deliver another exceptional stay in the future. Thanks for choosing us!

10/10 Excellent

Delores

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly. Beds were very comfortable and clean.
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan,2024
Delores, it's wonderful to hear that you had such an enjoyable stay at Hampton Inn Frederick. We're thrilled to note that our team members were friendly and that you appreciated the cleanliness and comfort of our beds. We look forward to the opportunity to welcome you again.

10/10 Excellent

James T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no red wine at snack shop
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan,2024
James, we appreciate your feedback. At Hampton Inn Frederick, we aim to ensure a well-rounded experience for all our guests. Noted on the red wine, we're keen on making sure we meet our guests' expectations in the future. Thank you for choosing us — we're excited to welcome you back for another wonderful stay.

10/10 Excellent

Suzanne, Louisville

Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Thank you for this excellent rating, Suzanne!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn Frederick! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Matthew O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 4 Jan,2024
Matthew, thank you for choosing Hampton Inn Frederick. It's wonderful to see your top score, and we're excited to welcome you back in the future.

8/10 Good

Margaret

Travelled with family, Travelled with group
Stayed 5 nights in Dec 2023
Response from Customer Service on 29 Dec,2023
Margaret, thank you for choosing to stay at Hampton Inn Frederick and sharing your feedback via your rating. We're delighted to understand that your experience was largely positive. Your support and feedback inspire us to deliver better. We hope to host you again soon, ensuring an even better stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas trip
Stayed 2 nights in Dec 2023
Response from Customer Service on 28 Dec,2023
Robert, thank you for taking the time to rate Hampton Inn Frederick. It's wonderful to see the perfect score and we hope your stay was just as perfect. We're looking forward to having you back on your future travels.

4/10 Poor

Vikram

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stayed in room 515. It was extremely difficult to get the right temperature in the shower water. It wasn’t working properly. As a result one day i showered with cold water and the next day with too hot water. The room had a weird smell. The breakfast options were bad - almond slices for the oatmeal were rancid. I have always considered Hampton Inn as my first choice due to the reliable quality but thia time we had an unpleasant stay.
Stayed 3 nights in Dec 2023
Response from Customer Service on 28 Dec,2023
Vikram, your feedback is essential for us to improve. It's disheartening to hear about the difficulties you had in managing the shower temperature and the unsatisfactory breakfast options. We strive to provide a seamless and welcoming stay, so we regret that we missed that mark this time. Our team members will look into the reported issues and work diligently to enhance these areas. It is our hope that you will still consider us for future stays and experience the top-notch service we typically provide.

10/10 Excellent

Linsey

Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec,2023
Thanks, Linsey! It's outstanding your time at Hampton Inn Frederick was fantastic. We can't wait until your next visit!

6/10 Okay

Elizabeth

Travelled with family
Liked: Property conditions & facilities
The breakfast bar was not very good on the second morning of our stay. Found a Kleenex that wasn’t mine in my bed
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec,2023
Elizabeth, regarding the breakfast, our team continuously works to enhance our offerings and your feedback is valuable in making improvements. We're also sorry for the cleanliness concern in your room, we assure that this isn't reflective of our usual standards. Thank you for sharing your experience, and we hope to provide a superior experience on your next visit.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn Frederick MD
Easy check in, room super clean, very nice breakfast. Staff super friendly too !
Stayed 1 night in Nov 2023
Response from Customer Service on 6 Dec,2023
David, your positive feedback about Hampton Inn Frederick is greatly appreciated. We're thrilled to hear that our efficient check-in process, spotless rooms, and delightful breakfast added value to your stay. Your recognition of our friendly team members means a lot to us. Your satisfaction is our top priority, and we hope to welcome you back soon.

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Service on 6 Dec,2023
Terence, it's great to hear that you had a positive experience at the Hampton Inn Frederick. We appreciate the high rating you awarded us and we're looking forward to welcoming you back on your next journey. Thanks for choosing us.

10/10 Excellent

Lauren

Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Dec,2023
Thanks for the perfect rating, Lauren!We're pleased to hear that you have fully enjoyed your stay at Hampton Inn Frederick, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Okay

Timothy, Centreville

Liked: Cleanliness, staff & service
Hotel is in need of remote;/update
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov,2023
Timothy, we appreciate you sharing your observation about the need for updates in the hotel. Your suggestions provide valuable insights, helping us identify areas that might benefit from improvements. We constantly strive to enhance our guest experience and your feedback aids in this. We hope to have an opportunity of welcoming you back in the future.

2/10 Terrible

John

Disliked: Cleanliness
noise from highway was loud and lasted all night and day
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov,2023
John, it truly saddens us to learn about your recent experience concerning the unanticipated noise levels. We sincerely appreciate your feedback as it provides vital insights for refining our accommodations. We hope you'll give us another opportunity to meet your expectations next time you're in town.

10/10 Excellent

annette

Stayed 1 night in Nov 2023
Response from Customer Service on 20 Dec,2023
Annette, thank you for your top-rating of Hampton Inn Frederick. We strive to provide a memorable experience and it's wonderful to know we were successful in our endeavor. We look forward to your next visit!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite get away
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov,2023
Robert, it's wonderful to hear you enjoyed your tranquil retreat at the Hampton Inn Frederick. The team is thrilled you found such peace during your stay. We look forward to welcoming you back for another quiet getaway soon.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed.
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov,2023
Deborah, we're so glad to hear that you found your room at Hampton Inn Frederick to be well-maintained and the bed cozy. It's our aim to provide our guests with a relaxing stay. We hope to welcome you back soon.

10/10 Excellent

Carol

Stayed 3 nights in Nov 2023
Response from Customer Service on 17 Dec,2023
Carol, it's a joy to know your stay at Hampton Inn Frederick met your expectations. Your high rating is greatly appreciated. We look forward to welcoming you back in the future.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, room comfort
Ok stay, I would stay again
The staff was extremely friendly and courteous. The building was clean, but the room I was in could have used some updates and better quality repairs.
Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov,2023
Aaron, we're pleased to know that you benefitted from our friendly and courteous team members at Hampton Inn Frederick. Your feedback regarding the cleanliness is encouraging. We appreciate your suggestions regarding room updates and take it as an inspiration to focus on enhancing our accommodation quality. Thank you for choosing our hotel, we aim to provide an even better experience in the future.

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserved 2 queen beds and upon arrival was told they only had a king, and nothing could be done about it. I’ve stayed there every time I visited Frederick and feel as if I should have been treated a little better.
Stayed 2 nights in Nov 2023
Response from Customer Service on 21 Nov,2023
Terry, we appreciate your ongoing patronage at Hampton Inn Frederick and are truly sorry your latest stay didn't meet your usual expectations. We understand that the room configuration wasn't as requested, and we wish the situation could have been managed differently. Going forward, we aim to continue improving our reservation process to ensure all our guests' requirements are met more accurately. We do hope to have the pleasure of welcoming you back for a smoother experience next time.

6/10 Okay

Dawn

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Nov,2023
We appreciate the feedback, Sawn.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Benjamin

Liked: Cleanliness, property conditions & facilities, room comfort
No night driving
We needed a place to stay for one night on our way to Bellefonte PA, but we don't like a long night on the road so Frederick was a perfect stop. We find this brand comfortable and breakfast is a good start to the rest of our drive.
Stayed 1 night in Nov 2023
Response from Customer Service on 17 Nov,2023
Benjamin, it's great to know that Hampton Inn Frederick served as the perfect resting point on your journey to Bellefonte, PA. It's uplifting that you found our accommodations comfortable and that our breakfast gave you a fantastic start to the rest of your drive. We appreciate your consideration and truly hope to welcome you back on future road trips. Safe travels!

4/10 Poor

Jacob

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It looks like the management of this hotel has given up on maintenance and upkeep. Some many little details not in good condition, but worst of all my room had a big open space that looked like once had a dishwasher but now is just a big cavity next to the bed. Pretty rough
Stayed 2 nights in Nov 2023
Response from Customer Service on 9 Nov,2023
Jacob, it's regrettable to learn about your recent experience. It appears there were some maintenance concerns and an unexpected encounter with a room setup during your stay. We're committed to rendering top-quality hospitality and comfort to our guests and we're truly disheartened if you felt it was not reflected in your visit. Your feedback is important and will be utilized to make necessary enhancements. Thank you for choosing our hotel and we hope to have a chance to better serve you in the future.

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Customer Service on 7 Nov,2023
Robert, we greatly appreciate your stellar rating for Hampton Inn Frederick. We're thrilled to hear that you enjoyed your stay and hope to host you again very soon!

4/10 Poor

Bonnie

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
So the room were in had a microwave that not only didn't work but was in a different language, shower absolutely filthy, pubic hair on back of toilet seat, broken bed & 2 towels & no room cleaning but had the audacity to charge $165 a night. This is Hampton Inn not Super 8 Do Better. This hotel was packed for a Women's Conference & a big wedding party, also could not keep up.with breakfast, we ate out.
Stayed 2 nights in Nov 2023
Response from Customer Service on 6 Nov,2023
Bonnie, we regret to hear that your stay did not meet expectations and appreciate your detailed feedback. We deeply apologize for any inconvenience regarding the in-room amenities and cleanliness, and understand your disappointment with the service during breakfast time. Our team always strives for better, and we will do our utmost to improve these matters. We hope to have another opportunity to deliver a more satisfying experience.

4/10 Poor

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 1 Nov,2023
Elizabeth, it appears you provided a rating without any specific feedback. We would greatly appreciate it if you could share more about your experience so that we can understand how we can improve.