2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Lighthouse Pointe at Grand Lucayan - All Inclusive

4 out of 5
Lighthouse Pointe at Grand Lucayan - All Inclusive
1 Royal Palm Way, Freeport

Reviews

7.4

Good

Rating 10 - Excellent. 80 out of 276 reviews" "
Rating 8 - Good. 81 out of 276 reviews" "
Rating 6 - Okay. 68 out of 276 reviews" "
Rating 4 - Poor. 27 out of 276 reviews" "
Rating 2 - Terrible. 20 out of 276 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful hotel.
Stayed 2 nights in Apr 2024
Response from N. Clarke on 27 Apr,2024
Good Day Bruce, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, Freeport, Bahamas! We look forward to welcoming you again to enjoy the beauty of our Sun, Sand & Beach! Until then,Warm regards,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work there were the nicest ever!
Stayed 2 nights in Apr 2024
Response from N. Clarke on 27 Apr,2024
Good Day Kathy, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate you taking the time to give a feed-back on our property. We hope to have the pleasure of welcoming you back again! Until then,Warm regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by all employees
Stayed 2 nights in Apr 2024
Response from N. Clarke on 15 Apr,2024
Good Day John, Greetings From The Grand Lucayan, Freeport, Bahamas! We appreciate you taking the time to give us a review and are pleased to hear that Great Service was extended to you by our employees. We hope that we would have the pleasure of welcoming you again! Until then, Warm regards,

8/10 Good

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very good. They have adjacent buildings that were not open due to the hurricane back in 2019. Dining was limited.
Stayed 7 nights in Mar 2024
Response from N. Clarke on 8 Apr,2024
Good Day Brian, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate you taking the time to give your review of our property. We hope to have the pleasure of welcoming you back in the not too distant future. Until then,Warm regards,

10/10 Excellent

Darunee, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Food choices were good.
Stayed 4 nights in Mar 2024
Response from N. Clarke on 5 Apr,2024
Good Day Darunee, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination! We appreciate you taking the time to give us a review and certainly look forward to the pleasure of welcoming you again in the not too distant future. Until then, Warm regards,

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice ocean view, pool, grounds. very quiet and relaxing. The staff was very helpful and friendly. We plan to return here later this year.
Stayed 3 nights in Mar 2024
Response from N. Clarke on 2 Apr,2024
Hello David,Thank you for taking the time to share your review of our resort.We aim to provide a positive experience for our guests and are pleased to know that you enjoyed your stay with us. We certainly look forward to the pleasure of welcoming you back soon. Until then, Warm regards,

2/10 Terrible

Ernesto, MIAMI

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This “All inclusive” hotel is a waste of time and money. Same menu for the 4 days ! Mattresses quality terrible ! Air conditioning set to a specific temperature that can’t be change. Pastries from bakery “old” and the liquor terrible. Have of the hotel rooms still with signs of the storm ! Not recommended at all. Staff was nice at least and very friendly!
Stayed 3 nights in Feb 2024
Response from N. Clarke on 18 Mar,2024
Good Day Ernesto, Thank you for your feedback. We aim to provide a positive experience for every guest and we are sorry to hear that you were dissatisfied during your recent visit at our resort.We sincerely hope that we can be afforded the opportunity to welcome you again in the near future. We will certainly use your review to further improve our product. Thank you once again for taking the time to tell us of your experience.Warm regards,

6/10 Okay

Uran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall ok Buffet choices needs to be different every day! Dinner buffet was exactly the same every night and breakfast choices were exactly the same every morning, not even a tray different day to day!
Stayed 7 nights in Feb 2024
Response from N. Clarke on 18 Mar,2024
Hi Uran, Thank you for your feedback. We will use your review to further improve our product regarding our buffet choices. Thank you once again for taking the time to tell us of your experience.We hope to have the pleasure of welcoming you back in the not too distant future. Until then,Warm regards,

4/10 Poor

Simona

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Very limited dining. For the all inclusive price we paid there wasn't any food choices. Pretty much same food choices every day all week long. Huge disappointment. No night life. The pool was beautiful, but the water was cold, so nobody was using it. Staff was friendly. The gym area was great.
Stayed 7 nights in Feb 2024
Response from N. Clarke on 18 Mar,2024
Good Day Simona,Thank you for taking the time to share your experience.We are sorry to hear of your dissatisfaction with our cuisine. Please afford us the opportunity to meet your standards on your next visit to our shores. Pleased to know that you enjoyed the pool and gym experience.Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination!See you next time! Until then,Warm regards,

10/10 Excellent

clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful experience. Entire staff was friendly and courteous. Food was excellent. Area was quiet clean and safe I’ll go back next year
Stayed 4 nights in Feb 2024
Response from N. Clarke on 18 Mar,2024
Hello Clarence,Thank you for taking the time to share your review of our resort.We aim to provide a positive experience for our guests and are pleased to hear that you had a wonderful stay with us. Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination!We welcome you to please come again and look forward to hearing from you soonest!Warm regards,

2/10 Terrible

Shenique

The worst feeling ever is asking the front desk person if my credit card information she photocopied is secured and she looks me dead in the eyes and says …. I didn’t copy your card … after watching her walk into the side room and watch her through the glass in the door photocopying my card !!!!!!! The trust was broken after that because why lie about it !!
Stayed 1 night in Feb 2024
Response from N. Clarkle on 18 Mar,2024
Good Day Shenique,Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination!We aim to provide a positive experience for our guests and are extremely sorry to learn of your negative experience. We sincerely hope that an opportunity can be afforded to us to redeem your trust in our hotel providing you and your family with a better experience.We invite you to please come again! Feel free to contact us. We would be more than happy to hear from from you again and welcome you to our resort and beautiful island!

10/10 Excellent

Matthew R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Lucayan Bahamas's Resort was above my family expectations. Day 1 to Day 7 it was truly a gift to meet and learn all the hosts and the people of Freeport. With beautiful beaches to beautiful smiles. This blows away Nassau Area of Operation. You looking for quite yet adventure without so much westernized living then Freeport is the gem hidden away. Food awesome, resort room awesome, and the beach beautiful. It felt exclusive. Coming back with an extended family in a year.
Stayed 6 nights in Jan 2024
Response from N. Clarke on 18 Mar,2024
Good Day Matthew, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination! We appreciate you taking the time to give us a review and certainly look forward to the pleasure of welcoming you again in the not too distant future. Until then,Warm regards,

10/10 Excellent

Grant, Toronto

Stayed 7 nights in Jan 2024

10/10 Excellent

Jose A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everthing was amazing the atmosphere the people and the food
Stayed 6 nights in Dec 2023

10/10 Excellent

craig a

Stayed 8 nights in Dec 2023

6/10 Okay

Untilla

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
We traveled as a family of 13 this was our 2nd year in a row visiting the same exact time there was a difference in the 2 experiences. This trip was all inclusive in the past the mimosas for breakfast was included in the all inclusive package this year we were charged $10 per mimosa. There was no New Year celebration on property this year. TVs at the bar did not work there was no community tv available to enjoy the bar and watch football. We asked management if they would keep the outdoor TV on at the bar to accommodate the people on the property that wanted to watch the football game. We were told no. There is no food available after 9:30. After our first visit we had planned for this to be an annual family vacation after this years experience it will be our last trip.
Stayed 5 nights in Dec 2023

8/10 Good

Lise

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was top notch- but I didn’t enjoy the loud DJ music that played daily from 10am to around 5pm. It would have been better to play from 12-3 ish so that the beautiful sounds of the water and the peace of the island could be experienced once over the 7 days stay.
Stayed 7 nights in Dec 2023

2/10 Terrible

Daniel

Stayed 6 nights in Dec 2023

8/10 Good

Doris Jean, Bloomfield Hi

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

6/10 Okay

marlyn

Travelled with family
Stayed 5 nights in Dec 2023

10/10 Excellent

Alvin Lewis Morgan,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Was able to relax and slow down - destress. Would have liked to have more variety of seafood served.
Stayed 4 nights in Dec 2023

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Cartier (Guest Relations) on 25 Dec,2023
Thank you Stacy for your review. We hope to accommodate you again in the near future.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel itself is pleasant, but a little behind on maintenance. The first room we were given did not have working AC and was unbearably hot (even in November), same again for the second. The third room was great though! All the rooms were a decent size with comfortable beds, large wardrobes and pleasant bathrooms. Staff throughout were friendly and attentive. The hotel area, pool and beach are nice but the beach is not cleaned and there was plenty of seaweed and rubbish on it, not terrible, but not the paradise shown in the photos. Lots of surrounding buildings are damaged or derelict, although this does not detract from the hotel too much. Food in the restaurants was so-so (all inclusive package) - it was all buffet and the menu options were unavailable. We felt the buffets were a bit hit and miss both for Breakfast and dinner. Between these times there is a snack bar, very limited cafe and a pizza restaurant (pizza restaurant was good). The hotel welcomes cruise ship passengers on day passes, so be aware that some days will suddenly be much busier around the pool/bar.
Response from Cartier (Guest Relations) on 22 Dec,2023
Hi Mark, thank you for your feedback. We will use your review to further improve our product. Thank you once again for taking the time to tell us of your experience.

10/10 Excellent

Khareem, Jacksonville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighthouse point is like a secluded island in itself. The staff is very hospitable and friendly. This is a business trip; however the next time I visit it will be with family.
Stayed 1 night in Dec 2023
Response from Cartier (Guest Relations) on 22 Dec,2023
Hi Khareem, thank you for the wonderful review. Happy Holidays to you and yours!

10/10 Excellent

Gokhan

Stayed 4 nights in Nov 2023
Response from Cartier (Guest Relations) on 22 Dec,2023
Thank you Gokham for your review.

8/10 Good

jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el lugar en cuanto a su piscina y playa. No me gusto que el todo incluido es muy limitado y basico. Las opciones de almuerzo son bastante pobres. Si no te importa la variedad en la comida este es el lugar para ti con playas increibles.
Stayed 3 nights in Nov 2023
Response from Cartier (Guest Relations) on 4 Dec,2023
Hola Jorge, gracias por tus comentarios.

8/10 Good

BETH, Clifton

Travelled with partner
Liked: Cleanliness, staff & service
Great beach and food. Needs more night activities.
Stayed 7 nights in Nov 2023
Response from Cartier (Guest Relations) on 4 Dec,2023
Hi Beth, thank you for your feedback.

10/10 Excellent

Gordon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
very close to the beach
Stayed 4 nights in Nov 2023
Response from Cartier (Guest Relations) on 20 Nov,2023
Hi Gordon, thank you for your review and we hope to see you again in the near future.

6/10 Okay

Zipporah Morris

Stayed 3 nights in Nov 2023
Response from Cartier (Guest Relations) on 22 Dec,2023
Thank you Zipporah.

4/10 Poor

Lourdes

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms bad smell,not clean,poor variety of food,awful service
Stayed 2 nights in Aug 2023
Response from Cartier (Guest Relations) on 19 Oct,2023
Hi Lourdes, we are very sorry to learn of your ill experience during your stay with us. We will look into all issues mentioned to improve future product. Thank you for your feedback.

2/10 Terrible

Amet

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 7 nights in Aug 2023
Response from Cartier (Guest Relations) on 2 Oct,2023
Hi Amet, we do apologize that our resort did not meet your standard.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Dining, snack and gift options are very limited but the options that they do have are prepared well. Good stay and enjoyable time overall.
Stayed 4 nights in Aug 2023
Response from Lighthouse Point Grand Lucayan Resort on 23 Aug,2023
Thank you for your feedback. We are glad that you had an enjoyable time overall.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay with the family.
Stayed 10 nights in Jul 2023
Response from Cartier (Guest Relations) on 10 Aug,2023
Hi Andrew, thank you for your review. We are happy to learn that you enjoyed your stay with us. Thank you again and we hope to see you again.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants on food, no AC in July, no compensation.
We arrived early and were told we had to wait until 3pm to check in so we did. At 3pm we were told our room was still not ready. We waited until 3:45pm and the room was still not ready. I requested they find us a different room that was ready which they were able to do. When we entered the room, it was very hot and incredibly humid (this is coming from someone who had lived in Florida her while life). A dehumidifier was in the room but not running. After emptying the water, the dehumidifier started to work and we turned the AC all the way down just to get it bearable in the room. On the second evening of our stay at 10PM, the power flickered from a storm. When it came back on, the AC and hot water did not work. As of 3PM the following day, the AC and hot water in the entire resort still did not work, they did not know why, and could not give an ETA for repair. No AC, in July, in the Bahamas. The all-inclusive only includes one beer option and low no-named liquor. The bar closes very early and only one is open at any given time. The restaurants are typical lower end buffet food; however, the morning after the power went out, the breakfast buffet had sugar ants all over the food. I notified the staff who proceeded to leave the food there as other guests went to eat from it unknowingly. It wasn't until I notified a different wait staff member that they removed food where the ants were. Only compensation was to refund the nights we did not stay after leaving for another hotel.
Stayed 4 nights in Jul 2023
Response from Cartier (Guest Relations) on 2 Aug,2023
Hi Sarah, we are very sorry to learn that you did not have a great experience during your stay with us. We take your feedback as top priority and will look into it further. Please know that we will take this and learn from it as we strive to offer excellent service and experiences for all. Thank you for your review.

10/10 Excellent

Marco

Stayed 3 nights in Jul 2023
Response from Cartier (Guest Relations) on 28 Aug,2023
Thank you Marco for your review. We hope to see you again in the near future.

10/10 Excellent

Jason Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Cartier (Guest Relations) on 26 Jul,2023
Thank You Jason for your review!

6/10 Okay

Dayami

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food was not good at all. No room service, no activities at night either.
Stayed 2 nights in Jul 2023
Response from Cartier (Guest Agent) on 26 Jul,2023
Hi Dayami, we are very sorry that your expectations were not met. Please know that your feedback is important to us and continue to work to prefect our product. Thank you for your time.

10/10 Excellent

Duygu

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at Lighthouse Pointe. Amazing location, great food. The staff was friendly.
Stayed 5 nights in Jul 2023
Response from Cartier (Guest Relations) on 24 Jul,2023
Thank you for your review. We do hope to see you again in the near future.

10/10 Excellent

Fadi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at the Lighthouse Pointe Lucaya. Looking forward to return in the future
Stayed 5 nights in Jul 2023
Response from Cartier (Guest Relations) on 18 Jul,2023
Hi Fadi, we are delighted to know you enjoyed your stay with us. Thank you and we hope to see you again in the near future!

2/10 Terrible

Tajan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Cartier (Guest Agent) on 18 Jul,2023
Thank you for your review.

6/10 Okay

Storm

Travelled with group
Liked: Cleanliness, staff & service
Nice stay, but would have liked more. Pros: Friendly staff Beautiful views Beautiful beach, pool, and hot tub My ac worked. Bell man often took us to market place Near market place and offsite restaurants Cons: Limited food options. One place for dinner and food wasn’t great If you order from Waves or the pizza place, expect a long wait time Nothing much to do after 10pm. Pool closes and not much entertainment Staff are friendly, but disorganized (was charged twice for a late check out and had to show receipts. Also the person I traveled with was sent to another person’s room at check in. If you pay for a late check out, your all inclusive won’t be included in the extended amount of time. I found that out after i paid for it All inclusive doesn’t include mimosas Also, have cash and card. Most places are cash only, but the resort had both cash only and card only places
Stayed 3 nights in Jul 2023
Response from Cartier (Guest Relations) on 18 Jul,2023
Hi Storm, we would like to first thank you for taking the time to share your feedback with us. We are happy to know that you enjoyed your stay to an extent. However, we take your negative experience very seriously and will do our best to make sure this does not reoccur. Can you please email moxey.cartier@grandlucayan.com to discuss this with you further. Thank you for staying with us and again for taking the time to express your experience with us.

4/10 Poor

Edgar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All inclusive option not worth it. Food options no good. Drinks options no good. No activities at the pool area or beach for those staying at the hotel. Overall the experience for those that are looking for an all inclusive location is not good at all for what you pay you pretty much don’t get anything. I would not recommend this place unless they revamp their services, all inclusive including breakfast, lunch (which is at the pool bar horrible service and some days they only have a buffet with hotdogs and burgers which is not what an all inclusive should be ) dinner not many options too. I honestly think there is potential on this hotel but they need to change everything around there in order to compete.
Stayed 2 nights in Jul 2023
Response from Cartier (Guest Relations) on 14 Jul,2023
Hi Edgar, we are very sorry to learn of your experience. Please know that we take your review seriously and will do our endeavor best to turn this around for future guests. Thank you for taking the time out to share your feedback.

10/10 Excellent

Melissa Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay! I very much enjoyed our time this week. It was an amazing trip and the resort was great. The staff and service was better than expected.
Stayed 5 nights in Jul 2023
Response from Cartier (Guest Relations) on 13 Jul,2023
Thank you Melissa for your stay with us. We are happy to have exceeded your expectations!

10/10 Excellent

Natalie Maria Izaguirre

Stayed 6 nights in Jun 2023
Response from Cartier (Guest Relations) on 24 Jul,2023
Thank you!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service
Everything was good
Stayed 4 nights in Jun 2023
Response from Chantell, Reservations Department on 27 Jun,2023
Morning, MichaelWe are happy to hear that you enjoyed your stay here with us at the Grand Lucayan Resort.We look forward to having you stay with us in the future!Regards,Chantell Reservation Department

6/10 Okay

Edward A

Stayed 2 nights in Jun 2023
Response from Cartier (Guest Relations) on 13 Jul,2023
Your review is appreciated!

10/10 Excellent

GLORIA MAYTE

Stayed 7 nights in May 2023
Response from Cartier (Guest Relations) on 13 Jul,2023
Thank you for your review!

10/10 Excellent

Valerie

Stayed 4 nights in May 2023
Response from Cartier (Guest Relations) on 13 Jul,2023
Thank you for your review!

10/10 Excellent

Dilip

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained. Clean & comfortable bad and bathroom.
Stayed 6 nights in May 2023
Response from Chantell, Reservations Department on 4 Jun,2023
Greetings!! from the, Lighthouse Point Grand LucayanWe are happy that you enjoyed your stay with us at the resort.We look forward to staying with us in the future.Regards,