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Reviews of Ishmajoso Lodge

3.5 out of 5
Ishmajoso Lodge
15 Grace Land, Freetown, Western Area

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 50 reviews" "
Rating 8 - Good. 9 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 3 out of 50 reviews" "
Rating 2 - Terrible. 7 out of 50 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Rebecca Dede

Stayed 12 nights in Feb 2024

8/10 Good

Benedicta

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 17 nights in Dec 2023
Response from Ishmajoso on 20 Feb,2024
Thank you for letting us know it was a good experience.

2/10 Terrible

Mamie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 27 nights in Nov 2023
Response from Ishmajoso on 19 Dec,2023
Mamie, please be honest as you didn’t check in to Ishmajoso Lodge. You did not show up and you requested a refund from Expidia. Expidia contacted me and I told them you did not show up and therefore it is not fair for you to write a review about us.

2/10 Terrible

Daniel Osei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 26 nights in Oct 2023
Response from Ishmajoso on 19 Nov,2023
Sorry you say your experience was not good. It will have been better if you can let us know what was not good. You stay for over weeks, and you didn’t let us know what you were not happy with. Only hope you cold had let us know when you were there to make your experience better

10/10 Excellent

Saudat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Sep 2023
Response from Ishmajoso on 12 Oct,2023
Thank you for letting us know that your experience with us was good

2/10 Terrible

Emmanuel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Location
Terrible, stuffy rooms with lots of mouse and insects. I was sick throughout.
Stayed 20 nights in Aug 2023
Response from Ishmajoso on 2 Sept,2023
Thank you for your feedback but disappointed that you have not mentioned your experience when you were in the Lodge. We will address the concerns you have raised

10/10 Excellent

Barbara

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The service and accomidations here were very exceptable staff os friendly
Stayed 3 nights in Jul 2023
Response from Ishmajoso on 27 Jul,2023
Thank you Barbara for your feedback. We are glad you had a good experience

4/10 Poor

Paa Kwesi

Disliked: Cleanliness, staff & service, property conditions & facilities
Very affordable with fast internet Had flies and cockroaches in my room and bathroom and a weird smell
Stayed 3 nights in Jul 2023
Response from Ishmajoso on 24 Jul,2023
Hi Paa,Sorry for your experience. We fumigated the entire house - Lodge every 3 months for flies and Cockroaches and the chemical used in fumigation do not smell good. We will try and Fumugate rooms that are empty in the future. Thank you for the good words about the Lodge.

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel that it was quiet and staff was helpful with any concerns I had which made it likeable.
Stayed 18 nights in Apr 2023
Response from Ishmajoso on 17 Jul,2023
Hi Marian, Thank you for letting us know. Please tell your friends about us and you are always welcome.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Cool
Stayed 10 nights in May 2023
Response from Ishmajoso on 5 Jul,2023
Thank you for sharing your experience. You are always welcome

10/10 Excellent

Patrick

Highly recommended!
Everything was great. A/c works great. Water gets hot. Breakfast is good. Staff is very friendly and helpful. The Wifi works better than most 5-star hotels. Free coffee in the lobby. Highly recommended.
Stayed 3 nights in May 2023
Response from Ishmajoso on 17 May,2023
Thank you Patrick for your feedback, we are pleased to know you had a good experience.

10/10 Excellent

Moalla A

Liked: Cleanliness, property conditions & facilities
liked accessibility to Atlantic ocean great experience to live like a local friendly staff great service would be good if they had rechargeable fans in the rooms that can be charged and then work without electricity
Stayed 13 nights in Apr 2023
Response from Ishmajoso on 8 May,2023
Thank you for taking your time and letting the world know your positive feedback from staying with us. We will look into the rechargeable fans you suggested but we have contributed to having a local transformer which is now working and the electric voltage has improved with the the AC now working effectively. Thank you again for your feedback, we are pleased that you had a good experience and you are always welcome.

10/10 Excellent

Derosimi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Dec 2022
Response from Ishmajoso on 9 Jan,2023
Thank you and you are always welcome

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities
Best value I’ve found in Freetown.
It’s a bit difficult to find even for keke or taxi drivers, look for a sign in green letters on Peninsular road. The road is rough. The staff is friendly and very accommodating. They will do your laundry or go at night to get you food. Tip them well they work hard.
Stayed 11 nights in Dec 2022
Response from Ishmajoso on 7 Jan,2023
Thank you Samuel for your feedback. I will pass on your compliment to the staff. You welcome to come back anytime.

10/10 Excellent

fatmeh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LODGE, VALUE FOR MONEY, LOVELY EMPLOYEES!!!
All but positive for me. This lodge is wonderful, the customer care is impeccable. Everything and everyone is lovely. The guys that work in this place are Godsent. They aim to please. No job is too big for them. Anything you ask for they will do their level best to make it happen. Breakfast was delicious and if you miss breakfast there is always a plate saved for you to have whenever you like. I stayed at the lodge with my kids and the loved it. It was a home from home. Starting from the owner to each and everyone of the employees were very accommodating. I recommend this lodge to anyone and I won’t stay anywhere else. Thanks to Isatu, fadika, Arthur, Abubakar, claude, saow for making me and my kids Christmas holiday a memorable one, the lovely drivers for pick ups and drop offs at the airport. Mr Ismail thanks for everything and for your swift response whenever I needed any questions answered and your assistance from booking your lodge, during my stay and leaving. DO NOT HESITATE BOOKING THIS PLACE, IT’’S REMARKABLE AND THE OWNER AND EMPLOYEES ARE LOVELY. GREAT VALUE FOR MONEY!!
Stayed 11 nights in Dec 2022
Response from Ishmajoso on 5 Jan,2023
Thank you Fatmeh for letting people know about your experience. You are always welcome

8/10 Good

Kimmie

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022
Response from Ishmajoso on 19 Nov,2022
Thank you Kimmie For your feedback. You are always welcome. Best wished.

2/10 Terrible

FALASY

Stayed 3 nights in Aug 2022
Response from Ishmajoso on 24 Aug,2022
Thank you for giving us a score. We will be great full if you can let us know why you gave us that score so we can work to improve on the issues you feedback to us

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is our second stay at the lodge and we were a little disappointed this time with the service. The room was mostly ready, we only waited a few minutes, but there is definitely not a 72 hour air our after the last guests, so if you are concerned about covid be aware of that. We wanted to order food (tea and egg with toast) it took more that 2 hours to arrive and there were no condiments offered. The free breakfast was adequate, but we never ate before 9am, despite the times saying it would be earlier so we had to miss breakfast sometimes due to other engagements we needed to be on time for. Everyone is friendly for sure and it is safe, just don't plan to eat there unless you order early and have no where to go!
Stayed 3 nights in Jul 2022
Response from Ishmajoso on 30 Jul,2022
Thank you for letting the management know about you experience. My sincere apologies. I will address the late breakfast with the staff and I will assure you of immediate improvements

4/10 Poor

Millicent

Disliked: Cleanliness, staff & service
Stayed 28 nights in Dec 2021

8/10 Good

Rebecca

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and felt very comfortable there. We were happy for the hot water showers!!! Just a few ideas that might help improve the rooms. The wall by the bed was a little dirty and could use a wash, there were no garbage cans in the room and the tv's only had 6 channels but only three worked and two were selling items. It would also be nice to offer guests two little bottles of complimentary water. Otherwise, this was really a nice place to stay for a reasonable price. The food was lovely and the free breakfast really offered a lot of delicious options. The team was very friendly.
Stayed 2 nights in May 2022
Response from Ishmajoso on 16 Jun,2022
Thank you for your feedback and we have taken on board your recommendations. Glad that you will stay with us again

8/10 Good

Rebecca

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lodge was really friendly and everyone was willing to support our needs and were flexible with us extending. The food was so tasty and we enjoyed the breakfast and our dinners. The prices were reasonable, however there was apparently a price change in the menu which no one told us about until we went to pay, which felt a bit frustrating. Regardless, we would go back again. They even helped us early in the morning to arrange transport to travel to the bus station. We are really grateful to them for this.
Stayed 1 night in May 2022
Response from Ishmajoso on 16 Jun,2022
We are pleased you had a good experience and we have taken your suggestions for implementation

8/10 Good

Emmanuel

Travelled with family
Liked: Staff & service
Stayed 4 nights in Apr 2022
Response from Ishmajoso on 28 Apr,2022
Thank you for your custom and we are pleased that your experience with us was good

6/10 Okay

Millicent

Disliked: Cleanliness, staff & service
Overall my experience at Ishmajoso Lodge was average. I stayed at the lodge for three months due to the professionalism of the owner. In my opinion, his staff was unprofessional, incompetent and rude. Maybe with more training, overtime they can adhere to a typical lodge policies.
Stayed 22 nights in Feb 2022
Response from Ishmajoso on 8 Apr,2022
Thank you Millicent for you kind words about me. I have had a reflection with the staff after you left. On reflection they went beyond to help you with things that were not their job. example, doing food shopping for you, cleaning your shoes. The staff were been helpful but this made professional boundaries very informal. We have however learn a lot from you stay and thank you for staying with us for 3 months

10/10 Excellent

Apsatu

Stayed 7 nights in Oct 2021
Response from Ishmajoso on 7 Nov,2021
Thank you very much. Hope we see you again.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Exceptional staff that go above and beyond to make sure you are happy and safe. I thoroughly enjoyed my stay and would highly recommend to anyone visiting the country.
Stayed 6 nights in Apr 2021
Response from Ishmajoso on 22 May,2021
Thank you for your feedback and you are welcome back at any time

2/10 Terrible

Latara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Please don't be fooled by the pics that you see on the internet . I went there the end of march the amenities that was promised was not provided. There was no laundry provided . It was very hot inside the hotel the air was not running properly i had to go and purchase a fan. I was there for two days before i had to request for them to come and change the sheets on my bed. The room was very small we was promised a bigger ro on the lower level never got it . The bathroom was not clean around the shower looked like it had mold around it and it. I requested for it to be clean and it still did not look clean . Now mind you i had to leave the hotel cause i just was not satisfied and they was still expecting me to pay full balance. I told the manager saw if you was in america you could not get away with this , he then stated this is not america it Africa . I was so appalled and he should have been ashamed of what he said but was not. Please dont be fooled by these pics the was horrible.
Stayed 11 nights in Mar 2021
Response from Ishmajoso on 17 May,2021
Latara, you only mention all this after you had stayed for four days and you requested further discount you told us your relatives had provided you accommodation and if we don’t give you the discounts you will check out. We declined you request and you checked out and you have not paid us completely up to now. I will leave the readers to make their own judgement taking into consideration all the other reviews we have over the years accepting responsibility that at times our standards my not reach what we desire but this is an exception not a norm

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay....
Staff were friendly, atmosphere relaxed, facilities good. Lodge located within a local neighbourhood off the tourist trail but with easy access to beaches, the capital and local facilities.
Stayed 1 night in Mar 2020
Response from Ishmajoso on 21 Mar,2020
Thank you Michael for sharing your experience with us and the public. We look forward to having you alway.

10/10 Excellent

Harry, London, uk

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great lodge, I was happy with my stay and very impressed with the way the staff handled the Local electric power cut by making sure it had little affect to mine and the other guess stay. The food was well prepared and the rooms were comfortable adequate for my needs with cable tv. Friendly staff always willing to assist you and fulfill your needs. Although the lodge was off the main road I found that it did not affect me as there was local taxis available and which are very cheap.
Stayed 1 night in Feb 2020
Response from Ismajoso on 26 Feb,2020
Thank you Harry for sharing you experience with us. We do appreciate your custom and we hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, comfortable bed, great staff, great breakfast
Stayed 1 night in Feb 2020
Response from Ismajoso on 13 Feb,2020
Thank you for your review, we are pleased that you had a good experience and you are always welcome.

10/10 Excellent

Philip, Quebec, Canada

Liked: Staff & service, amenities, property conditions & facilities
I rarely provide reviews, for no particular reason. I am a traveler and don’t always find the time. However, my stay at Ishmajoso was very special. The amenities are well worth the price. What sets this particular lodge apart from the many, many places I have stayed are the staff. They are quite simply wonderful. It was difficult to move on and continue my travels.
Stayed 1 night in Jan 2020
Response from ismaila on 26 Jan,2020
Thank you very much Philip. You became part of the ishmajoso family, the staff were amazed with your friendliness and a beer with on No 2 River Beach was the high light for me. Thank you for letting the world know what we do and we hope you come back one day.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Stay Could Not Have Been Better!
My stay at Ishmajoso Lodge could not have been any better. The rooms were spacious and clean. The warm welcome of Claudius and his team made my time in Freetown as easy as it could be. Though the hotel is slightly out of the town center - not necessarily a bad thing (!) - the transport to and from was always quite simple and economical. Also its location means that you are near the best beaches in town (plus they have a car with driver available to be rented for a very fair hourly rate). Finally, please note that I am writing this a couple of weeks after leaving the hotel - and I can honestly say that Freetown, thanks to the efforts of the Ishmajoso team, was the definite highlight of my three week trip through West Africa!
Stayed 1 night in Dec 2019
Response from Ishmajoso on 7 Jan,2020
Thank you Robert for letting us know your experience with Ishmajoso. It was a pleasure to have you as a guest.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only Great Things to Say!
My stay at Ishmajoso Lodge could not have been any better. The rooms were spacious and clean. The warm welcome of Claudius and his team made my time in Freetown as easy as it could be. Though the hotel is slightly out of the town center - not necessarily a bad thing (!) - the transport to and from was always quite simple and economical. Also its location means that you are near the best beaches in town (plus they have a car with driver available to be rented for a very fair hourly rate). Finally, please note that I am writing this a couple of weeks after leaving the hotel - and I can honestly say that Freetown, thanks to the efforts of the Ishmajoso team, was the definite highlight of my three week trip through West Africa!
Stayed 1 night in Dec 2019
Response from Ishmajoso on 7 Jan,2020
Thank you Robert for letting us know your experience. It was a pleasure to have you as a guest.

6/10 Okay

Eric

Stayed 2 nights in Nov 2019

10/10 Excellent

Robert, London

Liked: Staff & service, amenities, property conditions & facilities
I luved the cleaniness of the property the fresh and clean bedsheets and towels but most importantly the variety of breakfast options in the morning. Lunch snd dinner can be freshly cooked to order on time which really blew me away . The bar was well stocked and beers and soft drinks always cold the bsr staff are always very pleasant and helpful very good place to stay
Stayed 10 nights in Nov 2019
Response from Ishmajoso on 22 Nov,2019
Thank you for your review, we have also taken on board your suggestions about Christmas decorations. We look forward to welcoming you again very soon.

10/10 Excellent

Foday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comment
It was amazing, successful and accomplished!
Stayed 2 nights in Nov 2019
Response from Ishmajoso on 14 Nov,2019
Thank you for your review and we will continue to work hard to maintain the standard of our service

10/10 Excellent

Foday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comment for now
My stay was a good one
Stayed 2 nights in Nov 2019
Response from Ishmajoso on 8 Nov,2019
Thank for you review, it was a pleasure to host you and you are welcome at any time and we hope to see you soon

10/10 Excellent

Dulman, Philadelphia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and nice the staff are very friendly the need shuttle to take people to the sea coach
Stayed 1 night in Oct 2019
Response from Ishmajoso on 21 Oct,2019
Thank you very much for your review, we will be having a in house car hire service soon. We hope to see you soon again.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Ishmajoso on 23 Sept,2019
Thank you for rating highly I am glad that you were pleased with your stay.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
My stay has been very positive. The lodge is very neat and accomodating. It has some very friendly and helpful staff. The staff are available and are willing to go to the extra mile to assist the guests (special shot out to Hassan and the lady chef). The owner cares about his property and is always looking for a feedback to improve the quality of services offered. I will definetely return to this lodge.
Stayed 4 nights in Jul 2019
Response from Ishmajoso on 19 Jul,2019
Thank you very much. It was a pleasure to host you and you are welcome to come back at any time.

6/10 Okay

Alhaji Amadu

Travelled with partner
Liked: Staff & service
My stay war okay
Stayed 12 nights in Jan 2024
Response from Ishmajoso on 19 Jan,2024
Thank you for studying with us and letting us know that it was okay

10/10 Excellent

Ali

Business traveller
Liked: Property conditions & facilities
Ya odaları işte verilmiş olan ücrete nazaran güzeldi insanları cana yakındı yemek yapabiliyorsun ama ben yapmadım Tabii bu biraz hijyenik değildi ama kahvaltı güzel
Stayed 1 night in Aug 2023
Response from Ishmajoso on 16 Aug,2023
Hi Ali,Thank you for your feedback. Please to know you had a good time. We have taken on board what you have said and you are always welcome.

8/10 Good

Oumou Soumah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Ismajoso on 5 Jul,2023
Thank you for your feedback. We are pleased you had a positive experience. Please tell your friends about us.

10/10 Excellent

Aleksandrs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from Ishmajoso on 26 Mar,2023
Thank you for choosing us. Great feedback and you are always welcome.

10/10 Excellent

Aleksandrs

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around a great experience.
It was a great experience. The staff was always helpful the service was great. The breakfast was also very good and the other guests also were good company. Great atmosphere and would visit again.
Stayed 6 nights in Mar 2023
Response from Ishmajoso on 25 Mar,2023
Thank you for choosing us Aleksandrs. We are pleased that your experience was good. Tell your friends and you always welcome

4/10 Poor

Patricia

Disliked: Staff & service
Ne pas réserver sur Expedia
Nous avons fait la réservation le jour avant, mais, en arrivant, il n'avait pas de place disponible. Ils ont dit qu'ils ont rétirer la disponibilité du site, mais ma réservation était confirmé. Après une discussion, ils ont trouvé un endroit au même prix et avec le petit déjeuner, comme c'était notre réservation là, et ils ont payé le taxi pour y aller. À cause de ça, nous n'avons pas retourner l'autre jour.
Stayed 1 night in Jan 2023
Response from Ishmajoso on 14 Mar,2023
Sorry that we did not have the room available that you had booked due to an emergency that had taken the room out of use. I apologise that this was not made clear to you and you were relocated at the same price and your transport paid. Please do book us again and give us a chance to improve on your experience with us.

8/10 Good

Yassine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympathie
Tres bon sejour syrtout avec la connaissance issah le manager l une des personnes les plus serviables de l etablissement. Je vous le recommande vivement.
Stayed 1 night in Feb 2023
Response from Ishmajoso on 13 Feb,2023
Thank you Yassine, we will continue to do our best to enhance your experience. I will pass your good feedback to the Manager

10/10 Excellent

Tunde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ontbijt was zeer goed en de personeel waren super lief en behulpzaam.
Stayed 23 nights in Feb 2022
Response from Ishmajoso on 3 Mar,2022
Thank you Tunde for letting us know your experience. Hope to see you again.

10/10 Excellent

Charles

Business traveller
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Ismajoso on 7 Sept,2021
Thank you for your feedback and you are always welcome

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war bei Ankunft sehr dreckig und wurde von mir gründlich sauber gemacht. Das Management sah keinen Handlungsbedarf. In den zwei Wochen Aufenthalt wurde nur einmal das Zimmer gereinigt. Das Badezimmer gar nicht. Klimaanlage funktionierte nicht. WLan nur zeitweise. Sehr viele Stromausfälle. Die Küche war noch nicht fertig; die Alternative war eine Zumutung. Das Personal faul. Beim Frühstück hat sich das Personal kaum gekümmert; aber vorgedrängelt um sich selbst etwas zu essen zu machen. Bettwäsche und Handtücher wurden nur auf Druck ausgegeben. Am Telefon vom Besitzer verhöhnt und verlacht. Trotz des günstigen Preises ist das Hotel überbezahlt.
Stayed 14 nights in Mar 2020
Response from Ishmajoso on 20 Mar,2020
We are aware who this guest is, if you know you are honest why should you send an anonymous review? If your room was so dirty on arrival and you had not paid in advance, why did you stay? Any reasonable guest would have just said, I am leaving and they won’t stay. If the service or facilities were not good, why did you continue to stay for 2 weeks and paid us at the end of the stay. Sorry if you are disappointed but I will leave the public to read your review and our response and make their own judgement.