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Reviews of Gaithersburg Marriott Washingtonian Center

3.5 out of 5
Gaithersburg Marriott Washingtonian Center
9751 Washingtonian Blvd, Gaithersburg, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 582 out of 849 reviews" "
Rating 8 - Good. 197 out of 849 reviews" "
Rating 6 - Okay. 44 out of 849 reviews" "
Rating 4 - Poor. 15 out of 849 reviews" "
Rating 2 - Terrible. 11 out of 849 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lionell, Gaithersburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It ways a Pleasure!
Stayed 2 nights in Mar 2024
Response from Topher on 2 Apr,2024
Thank you for taking time to make a Five Star review. We appreciate your feedback and look forward to you next visit with us.

10/10 Excellent

cheryl ann

Stayed 1 night in Feb 2024
Response from Topher on 2 Apr,2024
Thank you for taking time to make a Five Star review. We appreciate your feedback and look forward to you next visit with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location
Stayed 1 night in Feb 2024
Response from Topher on 1 Mar,2024
Thank you for taking time to make a Five Star review. We appreciate your feedback and look forward to you next visit with us.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Thank you for taking time to make a Five Star revi on 2 Apr,2024
Thank you for taking time to make a Five Star review. We appreciate your feedback and look forward to you next visit with us.

10/10 Excellent

Naomi

Travelled with family
Liked: Amenities
Perfect location and great accommodations.
Stayed 2 nights in Jan 2024
Response from Topher on 2 Feb,2024
Thank you for taking time to make a 5 Star review. We appreciate your feedback and look forward to you next visit with us.

10/10 Excellent

Wendy

Stayed 3 nights in Jan 2024
Response from Chris S on 8 Jan,2024
Thank you for taking time to make a 10 Star review. We appreciate your feedback and look forward to you next visit with us.

10/10 Excellent

KRISHNA CHAITANYA

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N?A
N?A
Stayed 2 nights in Dec 2023
Response from Vivin Kuriakose on 18 Dec,2023
Thank you for your feedback. Look forward to your next stay with us.Vivin KuriakoseGeneral Manager

10/10 Excellent

Zifeng

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chirs S on 18 Dec,2023
Thank you for taking time to make a 5 Star review. We appreciate your feedback and look forward to you next visit with us.

8/10 Good

Stacy, west orange

Stayed 1 night in Nov 2023
Response from Chris S on 21 Nov,2023
Thank you for your feedback. We appreciate your stay with us. We invite you to call the hotel and ask for the front desk manager so we can better understand what could have been done to earn a 5 out of 5 rating.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service
Overall clean, comfortable, good location, and pretty view..Excellent. Only negative issue was that lobby coffee purported to be Starbucks and tasted bitter…not Starbucks quality.
Stayed 2 nights in Nov 2023
Response from Chris S. on 21 Nov,2023
Thank you for taking time to make a review and letting us know about the flavor of the coffee. We appreciate your feedback and look forward to you next visit with us.

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff and convenient facilities
The conference logistics and evening catering for our social hour of 150 people were expertly handled with friendly and attentive staff. The location is pleasant along the small lake with numerous shops and restaurants in walking distance.
Stayed 5 nights in Oct 2023
Response from Vivin K on 2 Nov,2023
Thank you for your feedback. Look forward to your next stay and event with us.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vivin Kuriakose on 26 Oct,2023
Thank you for your feedback. Look forward to your next stay with us.

6/10 Okay

Lillian

I was happy with the stay but i booked almost a month in advance and also requested early check in@3pm. When we arrived around 5, our room was still not ready. They ended up putting us in another room with a smaller bed. I had reserved a king so that was kind of annoying. didn’t like that the room wasn’t ready even after the regular check in time. I feel like I should get some of my money back because I did not have the stay that I reserved.
Stayed 1 night in Sep 2023
Response from Chris S on 5 Oct,2023
Sincerest apologies for the issue you encountered during your recent experience with our hotel. We invite you to call the hotel and ask for the front desk manager so we can better understand what happened.

10/10 Excellent

Bernadette

Stayed 2 nights in Sep 2023
Response from Gaithersburg Marriott Washingtonian Center on 18 Sept,2023
Thank you for taking time to make a review. We appreciate your feedback and look forward to you next visit with us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the lobby restaurant area.
Stayed 1 night in Sep 2023
Response from Vivin K on 11 Sept,2023
Thank you for your feedback. Bench restaurant is indeed very popular.

10/10 Excellent

Miguel

Stayed 1 night in Sep 2023
Response from Gaithersburg Marriott Washingtonian Center. on 3 Oct,2023
Thank you for your feedback. We appreciate your stay with us. Plese visit us again sometime soon.

10/10 Excellent

Habtamu

Stayed 1 night in Sep 2023
Response from Gaithersburg Marriott Washingtonian Center on 3 Oct,2023
Thank you for your review. Please come and visit again.

10/10 Excellent

Tandi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Vivin K on 28 Aug,2023
Thank you for 10/10 score. We truly appreciate it.

10/10 Excellent

merritt M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Vivin K on 28 Aug,2023
Thank you for 10/10 score. We truly appreciate it.

10/10 Excellent

Fekadu

Stayed 1 night in Jul 2023
Response from Vivin K on 28 Aug,2023
Thank you for 5/5 score. We truly appreciate it.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
It was amazing
Stayed 1 night in Jul 2023
Response from Topher on 24 Jul,2023
Thank you for taking time to leave a review. We appreciate your business!

10/10 Excellent

Annel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very convenient location and the hotel staff was great.
Stayed 3 nights in Jun 2023
Response from Vivin Kuriakose on 3 Jul,2023
Dear Annel,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Vivin KuriakoseGeneral Manager

8/10 Good

Daniel

Business traveller
Gaithersburg Rio stay
Middle of the range Marriott. Good location near the restaurants at Rio. Also good for easy access to the 270. Hotel restaurant is not fantastic. Rooms are large, little dated but comfortable and clean.
Stayed 3 nights in Jun 2023
Response from Vivin Kuriakose on 3 Jul,2023
Dear DanielOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay. Thank you for sharing your valuable feedback. Your feedback has been shared with the restaurant team so that we can work on delivering a great experience for your next stay with us.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Vivin KuriakoseGeneral Manager

10/10 Excellent

Jess

Stayed 1 night in Jun 2023
Response from Vivin Kuriakose on 20 Jul,2023
Thank you for your feedback. We appreciate you stay with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Vivin Kuriakose on 3 Jul,2023
Dear James,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Vivin KuriakoseGeneral Manager

4/10 Poor

Veeta

Stayed 3 nights in Jun 2023
Response from Vivin Kuriakose on 3 Jul,2023
Dear Veeta,Thank you for taking the time to let us know about your experience while staying with us. Your experience of 2/5 is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Please do share any specific feedback that can help us improve on our services. I hope you choose to stay with us again when your travels bring you back to the area.Vivin KuriakoseGeneral Manager

10/10 Excellent

Jitendra

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place with an awesome Boardwalk and lots of eating options for adults and kids. Loved it
Stayed 2 nights in May 2023
Response from Vivin Kuriakose on 3 Jul,2023
Dear Jitendra,On behalf of the entire hotel team, I want to thank you for sharing feedback about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you back again soon.Sincerely,Vivin KuriakoseGeneral Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Vivin Kuriakose on 3 Jul,2023
Dear Eric,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Vivin KuriakoseGeneral Manager

10/10 Excellent

Meron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. Dinning and Scenery.
Stayed 1 night in Apr 2023

10/10 Excellent

Joy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful. Love it
Stayed 2 nights in Apr 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Robin

Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying here from now on
We live 15 minutes away, but we stay at hotels when we can because of its ammenities like the gym and indoor pool and just be comfortable away from home and it was our first time to stay in this hotel and my 8 year old son said from now on we will be staying here because of how nice the staff are from our check-in to the restaurant led by Aligda and staff like Eddy, Yenci and Kady. These people are very welcoming, their smile on their face were so refreshing and you can feel that they love their job and the people they talk to. Our room had the best view of the lake and very comfortable. Love love love this hotel. We will be back more often even without an indoor pool. Thank you!
Stayed 1 night in Mar 2023
Response from Vivin Kuriakose on 21 Mar,2023
Hello there,It was a pleasure to read this feedback from a close neighbor. Aligda, Yenci, Kady and Eddy are some of our superstar associates who make our guests feel at home away from home.We look forward to your continued patronage and if there is anything we can do to make your next stay more perfect, please let me know.RegardsVivin KuriakoseGeneral Manager

4/10 Poor

Katherine

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property did not include free wifi! Also, for the price of the room, there really should have been some complimentary breakfast of some kind!
Stayed 2 nights in Mar 2023
Response from Vivin Kuriakose on 21 Mar,2023
Hello KatherineThank you for taking time to share your feedback. Free wifi and breakfast can be included if you purchase room packages that includes them. We look forward to your continued patronage and if there is anything we can do to make your next stay more perfect, please let me know.RegardsVivin KuriakoseGeneral Manager

10/10 Excellent

Cynthia, SIlver Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fantastic. Bar was great. Room clean
Stayed 1 night in Feb 2023
Response from Vivin Kuriakose on 21 Mar,2023
Hello Cynthia,It was a pleasure to read this feedback. Thank you for recognizing the front desk and Bar team associates who make our guests feel at home away from home.We look forward to your continued patronage and if there is anything we can do to make your next stay more perfect, please let me know.RegardsVivin KuriakoseGeneral Manager

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its location in Rio, walkable to so much. Breakfast in The Bench was also delicious.
Stayed 1 night in Feb 2023
Response from Vivin Kuriakose on 21 Mar,2023
Hello CrystalThank you for sharing this positive feedback. We appreciate you and look forward to your next stay with Marriott Gaithersburg.RegardsVivin Kuriakose

10/10 Excellent

Ninel

Stayed 2 nights in Feb 2023
Response from Vivin Kuriakose on 21 Mar,2023
Hello NinelThank you for sharing this positive feedback. We appreciate you and look forward to your next stay with Marriott Gaithersburg.RegardsVivin Kuriakose

10/10 Excellent

john

Stayed 2 nights in Jan 2023
Response from Vivin Kuriakose on 21 Mar,2023
Hello John,Thank you for sharing this positive feedback. We appreciate you and look forward to your next stay with Marriott Gaithersburg.RegardsVivin Kuriakose

8/10 Good

andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is wonderful and the hotel is very good for the price. It is not a luxury hotel, but the quality/price ratio is outstanding. I will go back

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting and nearby amenities!
This is the stunning view from our hotel window! Walking trail, carousel and playground are all along the lake.
Stayed 1 night in Dec 2022

10/10 Excellent

Muhammad J

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean,accessible,they charge enough for the room should not charge for the parking as it is outdoor parking large enough to handle a few hundred cars!

8/10 Good

Marthajean

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A pleasant stay.
The stay was very pleasant. The hotel staff are amazing. The hotel needs to be refurbished. It is an older hotel.
Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Name brand = mediocrity
Paid parking. Paid wifi. Six dollar bottle of water on the desk. Paper thin walls. Nowhere convenient to plug in a phone near the bed, and no USB chargers anywhere. A/C made weird noises all night. I've had better nights at the Days Inn.
Stayed 1 night in Nov 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to commend "Justin" at the front desk, for he provided 5-Star customer service!
Stayed 6 nights in Oct 2022

10/10 Excellent

Lamiaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I've stayed at! Friendly staff and beautiful property!
Stayed 2 nights in Oct 2022

2/10 Terrible

Robi

Stayed 1 night in Oct 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Carole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Parking fee! Facility is not at airport, so the need to have parking is obvious.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jaidivi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a short stay but the hotel was fabulous
Stayed 2 nights in Sep 2022

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness
There was no place to just get coffee in the morning or breakfast options. There was a buffet for 22,95 per person which is absurd. Also, unless you have Netflix not a lot of TV options . Extra charges for ridiculous things, such as parking when there is a huge lot
Stayed 3 nights in Jul 2022