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Reviews of Hotel Tops 10

4 out of 5
Hotel Tops 10
455 34 Heonhwa Ro Okgye Myeon, Gangneung, Gangwon

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

PHILIP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roomy, great views, and the spa and pool on 1st floor were wonderful. Very nice facility.
Stayed 4 nights in Nov 2023

10/10 Excellent

sungrack

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to rest
Stayed 2 nights in Nov 2023

6/10 Okay

Jung

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

John, Bridgeport

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since it is a little distance away from a city center, the hotel offers very quiet environment. The hotel is on a top of a cliff that offers great view and has a great buffet restaurant with tasty dishes and very reasonable price.
Stayed 2 nights in Oct 2023

6/10 Okay

Jae, Merrillville

Stayed 3 nights in Oct 2023

8/10 Good

Geonho, Cheongju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great sea view
Stayed 1 night in Oct 2023

8/10 Good

Heather

Stayed 2 nights in Sep 2023

4/10 Poor

SANGJOON

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room, unfriendly staff, expensive and nonsense buffet. Just a terrible mistake to choose this hotel based on unreliable reviews

10/10 Excellent

Dongchae

Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good view. We had the partial lake view. I like the towel and bathrobe. The service of the front office are commendable. Specifically, when they let me use the business center for my online meeting. As a hospitality professor, they are very professional. However, not that sound proof. We heard the banging of the door from other rooms. Great staycation!
Stayed 1 night in Sep 2023

10/10 Excellent

Hoyoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
늦은 휴가 다녀왔습니다. 항상 갈 때마다 애들과 놀 것도 많고 경치도 깡패고, 도보로 올라갈 때 빼고는 흠 잡을데가 없습니다. 스카이라운지 카페 쥬스 가격 제외하면 전반적으로 큰 불만 없습니다.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kong, adelaide

Stayed 1 night in Jul 2023

8/10 Good

Byung Jin, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Location-wise, the hotel has great ocean view. Their spa was great as well. The room was spacious and clean but too few furnitures feeling like empty space. It was a bit inconvenient with two few usable power outlets for charging electronics. Reception staff was fast and efficient but in hurry to wrap up the reception. These made me uncomfortable to continue my questions. To note, the lobby was very bright and spacious but somewhat stinky like sewage smells that I still don’t know what it was. This place will be more attentive if they pay attention in a bit of details. Their sunrise view at rooftop garden was really amazing.
Stayed 1 night in Jun 2023

8/10 Good

Sena, Jersey city

Stayed 1 night in Jun 2023

8/10 Good

Catherine, New City

Stayed 1 night in Apr 2023

8/10 Good

Tatyana

Stayed 1 night in Apr 2023

4/10 Poor

young

Travelled with partner
Disliked: Staff & service
This hotel’s accommodation was okay but early check in generates too much extra cost. I mean why not let us getting in early if your room is ready already?
Stayed 1 night in Apr 2023

10/10 Excellent

Dae

Stayed 1 night in Mar 2023

8/10 Good

EUI RO

Stayed 1 night in Feb 2023

10/10 Excellent

Tok

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2023

6/10 Okay

Ho Seok

Stayed 1 night in Jan 2023

2/10 Terrible

Haerry

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible staff and service.
성수기라서 이그제큐티브 룸 2박에 백만원 조금 넘게 지불하고 예약했습니다. 호텔즈닷컴 8년 넘게 사용하고, 여행도 많이 다닙니다. 사이트에서 더블베드 2개있고, 어린이 3인 어른 2인 숙박 가능한 거 확인하고 예약완료했습니다. 체크인하는데 직원분이 다짜고짜 4인이상 숙박 불가라고 해서 당황했습니다. 사이트 확인하고 예약했다고 했더니 그럴리가 없다고 사이트 보여달라고 해서, 보여줬더니 이건 사이트에서 맘대로 올린거고 호텔에서는 이런 문구를 넣었을리가 없다고 하더군요. 사이트랑 호텔이 어떻게 홍보를 하건 간에 일단 나는 비용 지불하고 예약했는데, 이게 무슨 일이냐고 했더니 한참 있다가 “4만원 추가비용 내세요” 라고 하더라고요. 제대로 된 호텔이었으면,”잠시만 기다려 주세요.”라고 하고 사이트 찾아보고 초과인원 매뉴얼 확인한 다음에 “1인 초과시 1박 당 2만원 추가 비용이 있습니다. 체크인 해 드릴까요?” 라고 했을거고, 4만원 내고 끝났을텐데, 숙박 불가라고하다가 사이트 찾아서 보여달라고 하다가, 호텔에서 절대 그런 문구 안 쓴다고 이건 호텔스닷컴에서 잘못한 거라고 하다가 마지막에 추가 비용 내라고… 고객응대 과정이 호텔이라고 하기에는 너무 저급하네요. 객실도 오래되서 들떠있는 바닥재에 욕실 물때, 저렴한 마감재. 무엇보다 그 직원분 한 사람 때문에 다시는 여기 갈일이 없을 듯 합니다. 호텔 서비스업에도 종사해 본 적이 있어서 웬만하면 감사히 지내다 오는데, 여기는 정말 기본도 안 되어있는 곳이어서 리뷰 남깁니다. 최악이에요.
Stayed 2 nights in Aug 2022

8/10 Good

Matt

Stayed 2 nights in Jul 2022

8/10 Good

Heewon, Wayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was professional but could be a bit more friendly and welcoming.
Stayed 1 night in May 2022

10/10 Excellent

Mi Ri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Tops10 Hotel stay review
I was expecting full ocean view as I have selected the most expensive room (choice) but the actual room was half ocean and half mountain, which was very disappointing. Room itself was very clean but even the buffet (pricey) breakfast was served at banquet hall (as opposed to restaurant). I’d choose another hotel next time for the price I paid for this trip.
Stayed 1 night in Dec 2021

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Nice place
Nice place to stay in a beautiful area of Korea. We did not use the facilities of the hotel so I cannot comment on those. Indoor parking is limited but there is plenty of outside parking available. New Year's Eve price was over the top expensive and not worth the price in my opinion.
Stayed 2 nights in Dec 2021

8/10 Good

Sumin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Oct 2021

8/10 Good

HoJoon

Stayed 1 night in Aug 2021

10/10 Excellent

Eungyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for family
Place seems new and well managed. Clean and employees are nice and kind. We had a family trip and it was a blast. Our 4 yo daughter did not want to leave the room. You get to see the sunrise and ocean view is just way too beautiful. Breakfast and Dinner buffet or bit expensive but definitely worth it. Hot spring is awesome, too.
Stayed 1 night in Aug 2021

10/10 Excellent

namhee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
_
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We came around 10 pm on a Friday night to find out that all restaurants were closed and there was no room service available because it closes at 9:30pm. The hotel is located in an awkward place, far from any available convenience stores and/or restaurants.
Stayed 2 nights in May 2021

10/10 Excellent

Sunghee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

KYEYOUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I wonder if third-party reservation(like I did throu Hotels.com) gets lower floor room even though I reserved family suite.
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
awkward location, inconvenient surroundings ocean view but big-light house like building hindrance spacious room
Stayed 1 night in Oct 2020

10/10 Excellent

Sudip, Seoul, South Korea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the view as great, the TV in the room was gigantic. The beds were comfortable. I do not see any problems with this hotel.
Stayed 1 night in Aug 2020

6/10 Okay

Imran

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Overall good place to stay
Well, hotel was good for a family stay but nothing nearby to eat/do other than a quite sea just in front of hotel. It very quite place and ideal for someone looking for a quite environment.
Stayed 1 night in Aug 2020

10/10 Excellent

taeyeoung

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

kyung sun

Travelled with family
온천사우나 이용했는데, 내부가 너무 추워서 힘들었음.
Stayed 1 night in Mar 2024

10/10 Excellent

GilYong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
스카이 라운지에서 커피마시며 보는 일출이 너무 좋았어요.
Stayed 1 night in Feb 2024

8/10 Good

효인

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Bae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
조용히 쉬기 좋은 곳입니다. 자연이 주는 경관이 예술이네요
Stayed 1 night in Jan 2024

10/10 Excellent

sunhwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용하게 호캉스하기 좋은 호텔
조용하고 호캉스하기 너무 좋았어요.^^
Stayed 2 nights in Jan 2024

10/10 Excellent

chang seok

Stayed 1 night in Jan 2024

8/10 Good

Junwon

Stayed 1 night in Jan 2024

10/10 Excellent

JONGHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024