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"The room was spacious and clean. The staff were very helpful and cheerful The spa was great."

"...You will never want to leave...This hotel and staff are what you would dream to have and not expect from any visit you have at a hotel. From first arrival we were treated like family and made to feel like we were at a new home we had yet to discover. Fabio was simply incredible as was the rest of the staff. From making sure we had everything we needed to guiding us through our journey in their magical town. The hotel itself was impeccable and one of the most friendly and professionally run operations I have experienced...and i travel a lot. It was my first trip alone with my Daughter after the passing of my mother and we could not have been more blessed to be welcomed the way we were into this wonderful space. We truly escaped here. We loved it so much and will return one day. Unfortunately Expedia took a review from another place with a complete opposite experience and posted it here. I cannot tell you the horror i felt when i learned of this mistake. Even when I talked to them they were very understanding. I am grateful of their patience and their constant example of professionalism"

"Great location, friendly staff "

"We are from Scotland and stayed here a week from 8th November. Excellent hotel. Lovely facilities and fantastic quality. Lovely room ( although we would have preferred to be in the main building than the tower), extremely comfortable bed and all facilities first class. The hotel is excellently positioned for exploring Lucca and reaching the train station to wider explore Tuscany.Staff were all exceptional - breakfast ladies deserve a special mention, they were all lovely and very efficient -as do all the reception staff who likewise were very helpful and always willing and available to assist. We were very impressed. A special mention to Greta on reception. Not only was she first class in dealing with any requirements we had- such as booking a private transfer to the airport- but she was always smiling and cheery and nothing was ever a problem. Compliments to everyone. We hope to be back and will highly recommend this hotel to anyone visiting Lucca. Well done and thank you Brian and Joyce "

"Chambre très propre. Personnel accueillant "

"Close to everything, nice location"

"I cannot say enough good things about the property! Our room was perfect and had everything we could need. The staff was just incredible. They were able to get us a reservation at a great restaurant within walking distance. They were knowledgeable about the ferry times to Cinque Terre, secured us a taxi for an early morning departure on our last day, and even provided a boxed breakfast for us since we had to leave before it was being served. The rooftop bar with its beautiful view of the harbor was the icing on the cake. "

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"Loved this stay. Im not sure why the negative reviews. Stayed with my 4 adult children and it was perfect. Breakfast was great. Clean. Civilized. :) close to train and centro. Particularly loved Sara at reception. I have nothing negative to say but if i had to the only thing was the noise at night from residential area. But it was a Saturday night and we kept our windows open. Highly recommend"