Garwood Hotels from S$136

"Excellent hotel right near Penn Station. Large and clean room. Staff was very friendly. Held our bag after we checked out until we headed out to the airport. Highly recommended!"

"Everything was great "

"The WiFi went down on the second night of our stay and didn’t come back on for the rest of our trip. As international guests we relied on access to good hotel wifi and there was no proactive messaging or apology from the hotel. The staff on site did try to help but complained of their working conditions and didn’t have any solutions to offer. Our room was only accessible by a digital key that was useless without WiFi. We were given an alternate access code that didn’t work and needed to be re done. We had a leak in our shower that wasn’t fixed after reporting and used our towels to soak up the water which weren’t replaced. I told staff I was really disappointed in the service and was offered no compensation or solutions or access to a formal complaint mechanism. For the price we paid and the promotion of the hotel I was very disappointed. As a frequent to nyc I would not stay again."

"Great location, clean room, helpful staff. The rooftop bar was really nice!"

"Great room and space was fine - was thinking room would be smaller! Coffee maker was a bonus. Staff at desk were always lovely and friendly. Mostly fine for waiting for lifts/elevators but at busier times was a longer wait. There are 3 though so wasn’t too bad as other reviews worried me about this before going. Room was clean and bed comfortable. Had to ask for firmer pillow though - they accommodated quickly. Walls are thin and did shake when other doors slammed shut. Situated by lift which wasn’t an issue but also by the cleaning cupboard so was woken a few times - one at 2:30am with someone on their walkie talkie. Smoke alarm was going off on night we got back - they removed battery and said would replace next day but it never got replaced before we then left. Overall a great stay - location is fab next to a lot of things and also to lots of subway options. Walkable to Staten Island ferry / charging bull / Wall Street etc. Would definitely stay here again."

"Parking was $75 each time you go out rooms was extra small elevators was slow didn’t get the room I booked for it was just a mess"

"Everything was perfect! "

"Rooms are well designed and in good condition. Elevators for such a large hotel are very fast and there are enough elevators. Staff does an excellent job cleaning rooms. Hotel is very well managed."

"Hotel was very clean, the staff was great. We ordered food out a few times and they held it at the desk for us and gave us utensils to use when the restaurants failed too"