Gaspar Hernandez Holiday Rentals

"Everything was good"

"Yes "

"The staff were great. I really "

"My overall view was very good could be a solid 4* however the sewer system is a major problem here. The fact that you cannot flush paper and in some cases a large bowl movement down is unsanitary, this I anm sure cost this resort repeat business every year. The area and location are top notch. The resort is excellent overall the staff were excellent especially Juan and Leury in reception. The pools were clean the room staff were meticulous and accommodating. There rooms size was very good but the kitchen could use a more practical group of cooking utensils no need for 4 frying pans and only 1 medium sized pot no strainer knifes were not as sharpe as they could be a large salad bowl would have been nice also. "

"The resort is on the smaller side designed similarly to a shopping center, with everything (restaurants, bars and nightlife) centered around the two pools. The bar staff is very friendly even if you don't tip them which isn't always the case in the DR (which was very nice to see). The Wi-Fi is weak when not in the front desk/lobby area, so plan accordingly if you need to work or need steady service. The front desk/check-in process was easy, dinner reservations have to be made either on the app or the reservation office around the corner from the front desk. The buffet is limited and very repeated, so we recommend making dinner reservations as much as you can. They were good! When sitting to eat at the buffet, its first come, first, serve and a bit of a free for all as opposed to someone sitting you like at other resorts, so better to plan when it's not the busiest of times. Guests get up early and put beach towels on chairs around the beach and pool whether they're there or not, so be ready to do the same (super annoying). The towels process is pretty pointless. The maid replaces a towel on a 1:1 basis, but if the towel is on a chair then she won't replace it so you essentially use the same beach towel the entire time you're there. Shower towels were replaced more often and the room was cleaned on a daily basis. Our maid was VERY nice and we made sure we tipped at the end!"

"Excellent customer service from all staff throughout my stay "

"Staff is top notch and very friendly. "

"I had an amazing time! Everyone was so welcoming and helpful!"

"Location great, staff wonderful. Beautiful setting. Lovely pool. Restaurant great. I can’t say enough about how much the staff made sure we enjoyed our stay. They were friendly, helpful, and genuinely kind. Carmelo in particular helped us settle in, get the car situated, made sure we knew where everything was. Angel at the front desk helped with general info and called to arrange a horse ride. We will go back!"