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Reviews of Apartinfo Aura Apartments

4 out of 5
Apartinfo Aura Apartments
Torunska 15, Gdansk, Pomerania

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 255 reviews" "
Rating 8 - Good. 102 out of 255 reviews" "
Rating 6 - Okay. 53 out of 255 reviews" "
Rating 4 - Poor. 23 out of 255 reviews" "
Rating 2 - Terrible. 18 out of 255 reviews" "

7.8/10

Cleanliness

6.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Laetitia

Business traveller
Liked: Cleanliness
Stuff was very unorganized Apartment had dirty plates in dishwasher Location is good But service needs to improve a bit
Stayed 2 nights in Aug 2020

8/10 Good

Nicola, UK

Travelled with family and small children
Liked: Cleanliness, amenities
We stayed here with our 4 kids. It was a great location for us to walk in and out from. The apartment was a good size. As it was only just a base we found it great, though if you were staying for longer I would maybe see if you could get one slightly larger. there is a shop and restaurant around so when the kids where tired we could go home and still eat out! We would definitely stay again.
Stayed 3 nights in Apr 2019

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away days
Few days away bhoys trip cant fault apartment great price great location
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First apt was excellent,but disappointed with 2nd decor needed updating nowhere to sit on veranda as single chair was broken,a sofa or armchair would have been nice,apt number not very clear,main entrance says 150 for 2 apt A and B communication problem with check in staff for departure not very clear
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apt 43 excellent spacious modern,best room i had in long time will come again
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very low to the floor and only having 1 pillow each caused us to have back ache by the end of the 3 night stay
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was really clean and modern if a little small. We have no complaints other than not being given the deluxe apartment with balcony and river view that I paid for - the apartment we were given neither had an apartment nor a river view. This should’ve been awarded once we were handed our keys. After a long day of travelling and settling in we decided not to complain. The apartment we were given was not what I paid for but was still lovely and clean and close to the centre of the city.
Stayed 3 nights in Sep 2019

2/10 Terrible

Stephen M.

Disliked: Cleanliness
The handling of our booking and the state of the apartment was a total disgrace! It took a new girl
Rubbish
Stayed 11 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Jakob Halck

Liked: Staff & service, property conditions & facilities
Good, but with room for improvment
Calm and safe area, polite service and the rooms were nice and modern. Yet it could have been cleaner, and the guidance to the apartment could have been better. The beds were quite awful, and the rooms were a bit too warm... But that's just something that you'd expect at this price.
Stayed 2 nights in Jun 2019

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Agnes, Chicago, Il

Travelled with family
Disliked: Cleanliness
I was very disappointed. Modern apartment but when we unpacked we figured this place is dirty. Chips under sofa, coffee cups and spoons still with the sticky food and the bathroom worst. Smells so bed. First what we did we run to grocery store( big plus) downstairs for cleaning detergents. We paid for parking spot but they didnt give us remote. Otherwise we like it.
Stayed 9 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was difficult to find and check in in a different location but the guy on the front desk was very helpful
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book here!
Unwelcoming, unfriendly staff. Will go out of their way to make things difficult. Hidden added extra’s. Do not book here.
Stayed 2 nights in Nov 2018

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
ONE WORD FANTASTIC...
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Old town is soo pretty
We stayed in October 2018 .Our stay was good. Apartments are 30mins walk into old town. Stayed in deluxe studio , river view with balcony .. was a little small, basics . Modern but set back .. so a distant river view 😏 would upgrade to a front one if we had an option ..also they were building next door so a little noisy at times 😏 friendly people in town , great variety of food in town .. weather was great for us 👍
Stayed 4 nights in Oct 2018

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bed for the night
Amazing value of money! Everything you need on your door step.
Stayed 2 nights in Sep 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD PLACE TO STAY
Very nice stay, very helpful staff, The Apartment was immaculate, modern and well equipped.
Stayed 4 nights in Sep 2018

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gdansk stay
Very comfortable accommodation, great value. Apartment has washing machine, dishwasher and equipped kitchen.
Stayed 5 nights in Aug 2018

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
Very disappointed
Was very disappointed with our stay. We paid the extra for the deluxe suite for the river view and were placed on the second floor with very little view. The view we did have was an overgrown garden area down below. The entry letter stated it was a no smoking room, however the neighbours were constantly smoking and this was coming through into our room and also constant in the communal hall area. The towels supplied were 2x very small ones, that are placed on the ground to keep the floor dry when you step out the shower. What isn’t mentioned also is the room is only cleaned once before you arrive and this is an extra 100 zloty charge! I would not recommend this apartment and will not be back here
Stayed 3 nights in May 2018

2/10 Terrible

steve, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location ok ! Reception at different building
Very little information regarding basic items, hard to find reception as inside a complete different address . Staff laying on couch and just wanted to get us out of the office quickly. Not very helpful . No internet.
Wires to kitchen
Mould in kitchen
Heater blocking door?
Cheap old funiture

8/10 Good

Wing Fou, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly services.
There was a mix up with my bookings but the hotel promised to give us 10% discount.

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Paulina, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHOCKING EXPERIENCE OF LIFE IN APRTINFO
BOOKING:-SHOCKING DO NOT BOOK THIS HOTEL WE BOOKED HOTEL IN FEB FOR AUGUSTS A DELUXE STUDIO FOR 3 WITH PRIVATE BALCONY A DAY BEFORE WE BEEN TOLD THE ROOM WE HAVE BOOKED IS NOT AVAILABLE BECAUSE ALL BALCONY STUDIOS ARE BOOKED AND THEY CANT DO ANYTHING BUT FREE CANCELLATIONE A DAY BEFORE OFFER OF CANCELLATION!!!THAT WAS PLANNED AND EARLY BOOKING SO GET HOTELS.COM INVOLVED BUT DESPITE THEIR GENUINE EFFORTS NOTHING HAPPENBURE THE HOTELS.COMEY HAVE DONE A LOT FOR US EVEN GAVE US FREE VOUCHER FOR NEXT BOOKING.APARTMENT:-NOW THE APARTMENT WHEN WE REACH THERE 1 GUYENT AND JUST TOOK CITY TAX NO INFOHOW TO REACH CITY CENTRE OR ANY INFO RECPTION IS 15 MINUTES WALK OR CALLP, VERY BASIC KITCHEN WITH 1 TINY TEA TOWEL BEDS & PILLOWS UNOMFORTABLE & JUST 3 TOWELS NO HOUSEKEEPING VERY THIN CURTAINS HALF FINISHED BUILDING FLOOR WAS COVERED WITH SHEETS FOR BUILDERS DUST EVERY WHERE AND CHERRY ON THE CAKE CONSTRUCTION WORK STARTS 8:00AM EVERY MORNING WITH HEAVY DRILLING HAMMERING SCRUBBING OR WHAT EVER SORT OF CONSTRUCTION YOU CAN IMAGINE SO YOU CAN PICTURE YOUR FIRST MORNING OF HOLIDAY AND THAT CONTINUOUS UNBEARABLE SOUNDS AT 8:00AM. DO NOT BOOK IT YOU WILL BE INSANE LIKE US.

2/10 Terrible

anthony, aberdeen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty apartment with missing facilities
Facilities advertised not present in apartment. The whole apartment was dirty. Water takes ages to drain out of the sinks and shower causing flooding onto the bathroom floor. Bed linen not changed from previous guests. This very dirty and poorly maintained apartment was a big disappointment.

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Elizabeth, Bathgate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to Gdansk!
Convenient for city centre, but still in middle of a building site. Very well appointed apartment, lovely place

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GDANSK
I Stayed at the Above Apartments In Gdansk, i have to say the Apartment was lovely, but i was disappointed i got a bath with shower attachment but this was not on the wall, i really wanted a shower,and i even payed the extra to have the shower, i did not complain as i was only there for 2 nights. I know Gdansk quite well, but the shortest route back to the Apartment is not Lit at all, and if i was a Solo Female traveller or even Male i would take the longer way...They should have built a path to the Apartments etc, i can see where they could do it etc...Anyway i would stay here again

4/10 Poor

Marta & Clyde, Las Vegas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
For those who do not need sleep
Our stay there didn't start well and it was only getting worse later. As requested, I called the office on our way from the airport and was told someone would be there with keys. When we arrived, the resident wasn't there. I called them again- and was asked to go to their office to collect the keys. It's not far, you can get there on foot. Ok, but with luggage, after traveling for over 24 hours? No, thanks. The person on the phone wasn't compassionate enough and I had no choice- I had to go get the keys myself. If you like to sleep in- no chance for that. Reason no 1: Noise. There's lots of maintenance still going on in the building. Be prepared for drilling, which may start any time in the morning, even as early as 7 am and continue at random intervals throughout the day. After a long flight, we hoped for a nice nap- noise didn't stop till 6 pm. Reason no 2. Too much light. Thin transparent curtains don't block the sun at all. The walls in the bedroom are all white- no idea how it's possible to have a good rest there. Luckily, the sofas in the living room are fold-outs and it's not so bright there. With some difficulty (bed sheets too small), we managed to create some decent sleeping space- but it shouldn't be our job. There were only three towels for two people and we stayed there 4 nights. I asked for a partial refund. We were offered one extra day free of charge as compensation instead. We couldn't stay longer so we ended up paying full price for a very poor experience.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Gdansk near old town
I have visited Gdansk recently. This apartment looked great , mainly due to it's location. It only took us about 10 minutes to reach the old town-that's on foot :) Very convenient grocery store downstairs. Beautiful modern building. The website rates it 4 star I'd say it's more like 3! Our room had a leaky shower basin. Please be aware of £20 cleaning charge. Otherwise not bad value.

10/10 Excellent

MARCOS, London

Liked: Cleanliness, property conditions & facilities
Overall loved it and would stay again but read 1st
The taxi from the airport wasn't sure where it was but the buildings were easy to spot, by car you are 2 minutes from old town. We phoned prior to arrival to make sure an earlier check in was ok but found no one to greet us. we finally got a warm greeting from the cleaner with our keys who kindly showed us to the room. The apartments are pretty much brand new and we were disappointed to see a building site next door where more are being built (however no noise was noticeable from our room). Our room was welcoming and extremely clean although no toaster, microwave or DVD player. The view was nice although the surrounding area is pretty much derelict building but this does not have an intimidating feel at all. The heaters are constantly on (2 radiators) and the minimum they can be turned to was 2! So we had to sleep with a big balcony door open and there is not much security as all the rooms balconies connect with no divider. Another thing that shocked us was a 100 Zloty charge for the apartment services which the staff member came to collect from us not long after arrival. It is written on the hotels.com site but very easily missed. This was disappointing and seems only worthwhile if you stay longer than just 2 nights.location is good, room is nice and clean with comfy beds, huge pillows and nice tv.we wanted to leave our bags with them as we had a late flight. This was no problem but was left in an open store room with only a receptionist for the whole building to guard it.

10/10 Excellent

Mark, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The apartment was clean and new we recived our keys within 10 minutes of arriving , I did find it a bit too warm though but everything else was perfect ,it is only a 10 min walk from the centre of the old town of Gdansk i would use this place again if i was staying in Gdansk

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for an apartment in Gdansk
Building is brand new, with excellent design and quality throughout. Nice, large balcony with river view, very quiet area. Fully equipped brand new kitchen. About 15 minutes walk to Old City tourist area. Building has a grocery shop open till 23.00. Overall, highly recommended as an alternative to hotels.

6/10 Okay

Sandra

Liked: Cleanliness
Det var ett lugnt område och det fanns en liten butik i samma hus. Några saker som var trasiga i lägenheten sedan tidigare som vi hade önskat var fixat. Nära till gamla stan och tågstation och lätt att hitta. Skulle absolut kunna bo här igen.
Stayed 3 nights in Jul 2023

6/10 Okay

Ida

Travelled with family, Travelled with group
Inget att rekommendera
Diskmaskinen var sönder och det var det första han gjorde sig illa på när vi anlände på vår semester. Avloppet i duschen var det nästan stopp i. Stolar och bord var trasiga. Saknade öppnare, smörkniv och micro.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ilona

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2021

8/10 Good

Rafal

Liked: Staff & service, property conditions & facilities, room comfort
Prawie super
Bardzo dobra lokalizacja pozwalająca zwiedzać najciekawsze miejsca w Gdańsku. Ogólnie apartament sprawia dobre wrażenie. Jedynym minusem był nieprzyjemny "zapach" z łazienki. W ofercie zaznaczony był parking darmowy. Niestety ale to chyba jest pomyłka. Po przyjeździe kazano mi znaleźć sobie miejsce na ulicy, a wiadomo jak to jest w dużym mieście. Wokół wszędzie są budowy co przeszkadza trochę rano.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

2/10 Terrible

Tom eirik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another place
Not happy with this stay. They didnt do what they promised, because something was broken and cold in flat. Never back here...
Stayed 2 nights in Sep 2019

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities
Kort vei til gamlebyen
Rommet var ok, manglet en sofa som man kan sitte i når man kommer hjem. Litt kjedelig å må sitte i sengen
Stayed 4 nights in Nov 2019

10/10 Excellent

Per Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stille og rolig hotel.
Gdansk er en fantastisk flott by. Absolutt verdt å se. Leiligheten ligger perfekt plassert. Stille og rolig område og kort avstand til gamlebyen.
Stayed 4 nights in Oct 2019

4/10 Poor

Fabio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
RICCIO FABIO
malcontento per prenotazione dell’appartamento in quanto : - la culla richiesta non era presente ; - i divani letti pubblicizzati non sono divano letti ma semplici divani ; - abbiamo trovato l’appartamento in alcune cose non funzionanti come lo sciacquone del bagno
Stayed 3 nights in Oct 2019

6/10 Okay

veli

Travelled with group
Disliked: Staff & service
huoneisto gdanskissa
huoneisto oli hyväkuntoinen.internet ei toiminut koko aikana siitä iso miinus palvelu infon puolella oli ainakin miesten osalta surkeaa.huoneiston sijainti oli hyvä lähellä vanhaa kaupunkia.yöpyessäni ensi keväänä gdanskissa valitsen jonkun muun paikan kerta riitti minulle.
Stayed 3 nights in Oct 2019

8/10 Good

Valgerdur

Liked: Property conditions & facilities, room comfort
All in all very ok!
The stay was fine, but there is only this one couch/sleeping sofa-bed in living room. Not possible to close bedroom door because of bed. You have to hold the shower-head while showering which I find irritating. But nice surrounding and all that, they might clean the place a bit better between guests there were quite some large dust balls.
Stayed 3 nights in Oct 2019