Hotels near General Smallwood Retreat House

"Nice room, good location, decent workout area"

"We arrived late Thursday night after a long drive with family and were given a room that smelled strongly of cigarettes and appeared unclean. When we returned to the front desk, the night manager was not around, but his assistant, Diego was rude and unprofessional, showing little concern. The assistant then had us waiting, showing no concern that we had driven for so many hours and were exhausted. Finally, after 20 minutes and seeing multiple other guests being assisted by Diego the front desk assistant, we asked if our room was ready. His response was dismissive, with a remark that he was helping other guests, which felt very unprofessional and unwelcoming. For a 3-night stay, and considering the price that was paid, this was extremely disappointing. Parking was also poorly explained, with unclear directions to the garage and unexpected additional nightly fees. We contacted Expedia, and once they intervened, things began to improve. We were moved to a better room with no odor or carpet, though it could have been cleaned more thoroughly. The next morning, we spoke with the manager, Muhammad, who completely turned the experience around. He was attentive, professional, and made it a priority to resolve our concerns and ensure the rest of our stay was pleasant. Overall, a rough start but a much better finish thanks to Muhammad’s outstanding customer service."

"We felt welcome the moment we walked into the lobby. The staff were professional, friendly, and incredibly helpful—providing maps, directions, and great restaurant recommendations. Our room was clean and felt newly updated. The breakfast was the best we’ve had across all the Hyatt properties we’ve stayed at, and each morning the restaurant staff greeted guests warmly, which made for a wonderful start to the day. Overall, the hotel exceeded my expectations. If I had to nitpick one thing, it would be the low water pressure in the shower—but it did not impact our overall experience. We would absolutely return the next time we’re in the area."

"The hotel was clean and offered a reasonable price for being so close to Washington. Having breakfast included was a plus. I recommend "

"Awesome!"

"Everyone is nice"

"Great location. Good size and clean room."

"Good breakfast, close to Metro Station. Staff was excellent."

"We never stayed there when I went with your reservation and showed the price of both parking and breakfast. They rejected it wanting to increase the price. Very bad attention. We had to leave"