Interior

Reviews of Fraser Suites Geneva

4 out of 5
Fraser Suites Geneva
3-5 Rue de la Rôtisserie, Geneva, GE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 37 out of 48 reviews" "
Rating 8 - Good. 7 out of 48 reviews" "
Rating 6 - Okay. 2 out of 48 reviews" "
Rating 4 - Poor. 1 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

9.6/10

Cleanliness

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Amenities
This hotel is everything for your trip
Stayed 2 nights in Apr 2024
Response from Marie Bouygues - General Manager on 29 Apr,2024
Dear Richard,Thank you for your review and for choosing Fraser Suites Geneva.I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, comfortable, beautiful rooms. Staff was very courteous and helpful. Really good breakfast.
Stayed 2 nights in Apr 2024
Response from Marie Bouygues - General Manager on 19 Apr,2024
Dear David,Thank you for choosing to stay with us and I am glad to hear that your stay with us was a nice one! We look forward to welcoming you back to Fraser Suites Geneva in the near future. Kind regards,

8/10 Good

Krithi, Silver Spring

Liked: Cleanliness, amenities, property conditions & facilities
Very well maintained
Stayed 2 nights in Mar 2024
Response from Marie Bouygues - General Manager on 16 Apr,2024
Dear Krithi,We thank you warmly for sharing with us your experience further to your stay at Fraser Suites.It would be our pleasure to welcome you back anytime should your plans bring you to Geneva again.Kind regards,

10/10 Excellent

Lin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location is so convenient, walking distance to shopping and there are so many tram and bus lines that can easily transport to all of Geneva. Hotel room is comparably big in city center. The kitchen is very functional and perfect for family travel with small kids.
Response from Clarisse Constantin - Operations Manager on 8 Apr,2024
Dear Lin,Thank you for taking the time to share your feedback on your stay at Fraser Suites Geneva.We are very glad to hear how much you have enjoyed our central location and the features of your suiteWe hope to have the pleasure to welcome you and your family back for your next stay in Geneva.Kind regards,

10/10 Excellent

Sharon

Travelled with partner
Liked: Amenities
The staff were all lovely and the apartment is fantastic. It has everything you could possibly need and is super clean and comfortable.The location is perfect, especially for the old town, the lake, shopping and transport.
Stayed 2 nights in Mar 2024
Response from Marie Bouygues - General Manager on 21 Mar,2024
Dear Sharon,Many thanks for this fantastic review and for taking the time to share your experience with us.I'm sure our entire hotel staff enjoyed attending to your needs as much as you enjoyed your stay.Looking forward to welcoming you back soon at Fraser Suites Geneva.Kind regards,

10/10 Excellent

Frederico

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
had a great time at the Fraser, would suggest a breakfast more complete, but other then that perfect
Stayed 2 nights in Jan 2024
Response from Marie Bouygues - General Manager on 6 Feb,2024
Dear Frederico,First of all, I would like to thank you for your trust in Fraser Suites Geneva.Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And of course, we're always eager to hear how we can improve.Could you please help us to understand your remarks regarding the Breakfast Selection ?We are sensible to every single comment that we receive and do our best to seek and work on our weaknesses. I honestly hope that you may once again choose to stay at Fraser Suites Geneva.Thank you very much for your help.With my best regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Marie Bouygues - General Manager on 1 Feb,2024
Dear David,Thank you very much for this perfect rating.Kind regards,

10/10 Excellent

Nikhil

Travelled with family
Gem
Amazing hotel. Very helpful and nice staff. Only one complaint: very potent perfume smell in the hallways. Will definitely stay at this hotel next time in Geneva.
Stayed 3 nights in Jan 2024
Response from Marie Bouygues - General Manager on 25 Jan,2024
Dear Nikhil,Thank you for giving us a perfect rating and for recommending Fraser Suites Geneva to other travelers. I'm sure our entire hotel staff enjoyed attending to your needs as much as you enjoyed your stay.Kind regards,

2/10 Terrible

Abdulrahman

Stayed 7 nights in Dec 2023
Response from Marie Bouygues - General Manager on 10 Jan,2024
Dear Abdulrahman,Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And of course, we're always eager to hear how we can improve. Could you please help us to understand your notation ?We are sensible to every single comment that we receive and do our best to seek and work on our weaknesses.Thank you very much in advance for your help,Kind regards,

10/10 Excellent

V Bala

Stayed 2 nights in Dec 2023
Response from Marie Bouygues - General Manager on 10 Jan,2024
Dear V Bala,Thank you for your review and for choosing Fraser Suites Geneva.I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind regards,

10/10 Excellent

sharon

Liked: Cleanliness, room comfort
Lovely Stay in Geneva
Beautiful apartments in central Geneva. Comfortable and quiet apartment
Stayed 5 nights in Dec 2023
Response from Marie Bouygues - General Manager on 2 Jan,2024
Dear Sharon,Thank you for taking the time to give us your feedback about your stay at Fraser Suites Geneva.I’m glad that you found our location convenient.Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.Kind regards,

10/10 Excellent

Brian

Stayed 2 nights in Dec 2023
Response from Marie Bouygues - General Manager on 2 Jan,2024
Dear Brian,Thank you for the 5-star rating! We appreciate you taking the time to post it !Kind regards,

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, room comfort
Large rmodern room. Very clean and smooth check-in
Stayed 1 night in Dec 2023
Response from Marie Bouygues - General Manager on 11 Dec,2023
Dear Pedro,Thank you very much for your kind feedback which is incredibly encouraging and greatly appreciated.I look forward to welcoming you back to Geneva in the near future.

10/10 Excellent

francesco

Stayed 1 night in Nov 2023
Response from Marie Bouygues - General Manager on 21 Dec,2023
Dear Francesco,Many thanks for the fantastic review and for taking the time to share your experience with us.I look forward to welcoming you back to Geneva in the near future.Kind reagrds,

10/10 Excellent

Yousra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The suite has all the amenities needed. Super clean and modern design and the staff are so kind.
Stayed 1 night in Nov 2023
Response from Marie Bouygues - General Manager on 1 Dec,2023
Dear Yousra,We are glad to hear that you enjoyed your stay with us and that you would recommend us to friends. We really hope to welcome you back to Fraser Suites Geneva in the near future.Kind regards,

10/10 Excellent

ashley

Travelled with family
Liked: Cleanliness, room comfort
The staff crew were friendly and eager to help, the location is convenient; definitely will recommend to anyone staying in Geneva!
Stayed 3 nights in Nov 2023
Response from Marie Bouygues - General Manager on 20 Nov,2023
Dear Ashley,Thank you for your kind review! We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this!We hope to welcome you back to Fraser Suites Geneva soon!

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
excellent location, excellent value for the price. Get the suite
Stayed 2 nights in Oct 2023
Response from Marie Bouygues - General Manager on 18 Oct,2023
Dear Oscar,Thank you for choosing to stay with us and I am glad to hear that your stay with us was a nice one! We look forward to welcoming you back to Fraser Suites Geneva in the near future.

8/10 Good

Cheuk Yeung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was quite a pleasant stay. The area around hotel is comfortable, and the transportation is convenient.
Stayed 1 night in Oct 2023
Response from Marie Bouygues - General Manager on 3 Oct,2023
Dear Cheuk Yeung,Thank you for taking the time to give us your feedback about your stay at Fraser Suites Geneva. I’m glad that you found our location convenient. I hope to see you again soon, at Fraser Suites Geneva.Kind regards,

10/10 Excellent

Fhaid

Travelled with family
Liked: Cleanliness, room comfort
A very special thanks Arnaud & Clanissf inewe For their courteous treatment and warm reception
Stayed 1 night in Sep 2023
Response from Marie - General Manager on 15 Sept,2023
Dear Fhaid,Thank you so much for this 5-star rating !We really hope to welcome you back soon at Fraser Suites Geneva.Kind regards,

10/10 Excellent

Mohammed

Travelled with family
Liked: Amenities, property conditions & facilities
Just nice and quiet all around. Very clean, modern, well-finished with a friendly staff. Best location in the midst of (near) a best shopping area.
Stayed 2 nights in Jul 2023
Response from Clarisse Constantin - Operations Manager on 2 Aug,2023
Dear Mohammed,We would like to thank you for taking the time to share this perfect feedback on your stay at Fraser Suites Geneva.We are honored and proud to hear that we have met your expectations.We hope to have the pleasure to welcome you back in the nearest future.Kind regards,

8/10 Good

Chinaphong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big room. In the center. Everything you need is near.
Stayed 3 nights in Jul 2023
Response from Clarisse Constantin - Operations Manager on 22 Jul,2023
Dear Chinaphong,We thank you for taking the time to share your feedback on your stay at Fraser Suites Geneva.It was a pleasure to welcome you and we are pleased to hear that you apprecited our location in the city center.We would very pleased to welcome you back.

10/10 Excellent

Chinaphong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located in the shopping district and near the Old Town. The room was big and well equipped.
Stayed 1 night in Jul 2023
Response from Clarisse Constantin - Operations Manager on 22 Jul,2023
Dear Chinaphong,We thank you for taking the time to share this perfect review on your stay at Fraser Suites Geneva.We are glad that you have enjoyed our central location and the size of your Suite.We hope to welcome back you very soon

10/10 Excellent

MARCELA GUADALUPE

Stayed 2 nights in Jul 2023
Response from Marie - General Manager on 17 Jul,2023
Dear Marcela,Thank you for the 10/10 rating! We appreciate you taking the time to post it !I look forward to welcoming you back to Geneva in the near future.Kind regards,

8/10 Good

Mete

Stayed 2 nights in Jul 2023
Response from Marie - General Manager on 10 Jul,2023
Dear Traveller,Thank you for your review and for choosing Fraser Suites Geneva.I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our residence. Kind regards,

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2023
Response from Marie Bouygues - General Manager on 19 Jun,2023
Dear Jonathan,Thank you for taking the time to review Fraser Suites Geneva !We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Bernardo

Stayed 4 nights in Jun 2023
Response from Marie Bouygues - General Manager on 19 Jun,2023
Dear Bernardo,Many thanks for the fantastic review and for taking the time to share your experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great Hotel
Great Staff, Huge room, overall made my Geneva trip wonderful!
Stayed 3 nights in Jun 2023
Response from Marie Bouygues - General Manager on 8 Jun,2023
Dear Guest, Thank you for giving us a perfect rating and for recommending Fraser Suites Geneva to other travelers. I'm sure our entire hotel staff enjoyed attending to your needs as much as you enjoyed your stay.Looking forward to seeing you again soon at Fraser Suites Geneva.

10/10 Excellent

francesco

Stayed 1 night in May 2023
Response from Seham on 6 Jun,2023
Dear Francesco,Thank you for your very positive feedback!A 10/10 makes our whole team very happy.We look forward to welcoming you again soon.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Seham on 4 May,2023
Dear Guest,Thank you for your super mark!We hope to have the pleasure to welcoming back very soon,Best Regards,

10/10 Excellent

Carolyn

Stayed 1 night in Apr 2023
Response from Seham on 10 Apr,2023
Dear Carolyn,Thank you for your great mark! We look forward to seeing you again soon,Best regards,

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location in the old town, rooms are spacious and well-equipped, and the staff are wonderful!
Stayed 1 night in Mar 2023
Response from Clarisse Constantin - Operations Manager on 20 Mar,2023
Dear Alexander,We thank you for taking the time to share this perfect feedback on your stay at Fraser Suites Geneva.We are delighted to hear that you have enjoyed everypart of your stay from the location to our staff sense of service.We hope to welcome you back again in the nearest future.

10/10 Excellent

matthew

Stayed 2 nights in Feb 2023
Response from Seham on 3 Apr,2023
Dear Matthew,Thank you for choosing the Fraser Suites for your stay in Geneva.We also thank you for your great rating and hope to have the pleasure of welcoming you back soon.Sincerely yours,

10/10 Excellent

Carlos

Stayed 1 night in Jan 2023
Response from Seham on 11 Feb,2023
Dear Carlos,We just wanted to thank you for your great note!We hope to have the pleasure of welcoming you again very soon,Have a great day,Sincerely,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hospitable reception staff, beautiful ‘room’ was more like a small apartment with a fabulous view. Noting negative. Radiant heating was a nice touch! Lovely all around.
Stayed 2 nights in Jan 2023
Response from Seham on 26 Jan,2023
Dear James,We thank you for choosing Fraser Suites for your stay in Geneva.Also, thank you for you superb feedback!We look forward to welcoming you soon,Best Regards,

10/10 Excellent

Carol

Liked: Cleanliness, room comfort
Great Stay in Geneva
Perfect location and size. Highly recommended.
Stayed 1 night in Jan 2023
Response from Seham on 9 Jan,2023
Dear Carol,Thank you for your great rating. We are delighted and it always gives us great pleasure to have such good feedback.We would be pleased to welcome you again very soon!Best regards,

8/10 Good

mohammed

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Seham/ Reservation on 25 Dec,2022
Dear Mohammed,We are delighted that you had a pleasant stay at our property. We hope to have the pleasure of welcoming you again very soon.The whole team wishes you a very happy and beautiful holiday season.Best regards,

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Comfortable room in great location
The location was excellent for both old town and city center. The desk staff went out of their way to assure we had a pleasant stay.
Stayed 3 nights in May 2022
Response from Aurélie - Room Division Manager on 25 May,2022
Dear Guest, Many thanks for taking the time to review your experience at Fraser Suites Geneva. We are delighted to read that you enjoyed your stay, and hope to see you again soon in Geneva. Kind regards,

10/10 Excellent

Tjhai

Travelled with group
Liked: Cleanliness, room comfort
Fantastic room layout, convenient location
Stayed 3 nights in Jan 2022
Response from Marie Bouygues - General Manager on 3 Feb,2022
Dear Tjhai, Thank you for taking the time to give us your feedback about your stay at Fraser Suites Geneva. Our location is definitely one of the things we are very proud of. We are very lucky to have a property in the heart of the city, just a few steps away from must-see attractions and conveniences. We hope to see you again soon.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Both great and bad
This was both a great stay and an awful stay. First and foremost, Fraser is both in a great location in Old Town, and the rooms are small apartments with plenty of room and amenities. The only critique is the very poorly equipped gym. The closest local gym is nice but very expensive for a day pass. The breakfast is also basic but very good. And, the staff are very friendly and helpful. Where Fraser failed was that during my 2nd night of a weeklong stay, a construction crew began a very loud demolition effort on the building across from my room window. The front desk staff said they couldn't do anything, and that their rooms on the other side of the hotel weren't clean. Thus, I had a completely sleepless night. They did move me the next day, but upon checkout, I was shocked that they made no accommodation to my bill or any other effort to 'make it right.'
Stayed 5 nights in Jan 2022
Response from Marie Bouygues - General Manager on 31 Jan,2022
Dear Michael, Thank you very much for your review. I am very happy that the staff was welcoming and that you enjoyed most of the aspect of your stay. However, I am sorry to hear that you were not satisfied with the way your complaint (about the construction/demolition noise in the street) was handled. This has been communicated to the concerned staff but as you can imagine, this is a very delicate situation. We have no power over these kinds of nuisances and we are not used to dealing with this kind of situation. Nevertheless, you should know that the city of Geneva has been alerted and that we are waiting for explanations. Please accept my most sincere apologies for the inconvenience caused and I hope this will not affect your confidence toward Fraser Suites Geneva. Kind regards, Marie Bouygues - General Manager

10/10 Excellent

Manuel Fernando, Lima

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, room comfort
Great location - big rooms - but they dont provide water and they are not flexible on check out time
Stayed 4 nights in Nov 2021
Response from Marie Bouygues - General Manager on 8 Nov,2021
Dear Mohammed, Thank you very much for taking the time to give us your feedback about your stay at Fraser Suites Geneva. I’m glad that you found our suites and location convenient. Please note that in addition to other little touches, a bottle of water is offered at each arrival. And for your comfort, we invite you to book one of our 100% flexible offers to benefit from a late check out. We hope to see you again soon at Fraser Suites Geneva. Kind regards, Marie Bouygues - General Manager

8/10 Good

Lampros

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Marie Bouygues - General Manager on 18 Jan,2024
Dear Lampros,Thank you so much for your notation.We hope to see you very soon at Fraser Suites Geneva.Kidn regards,

10/10 Excellent

Paolo

Stayed 2 nights in Dec 2023
Response from Marie Bouygues - General Manager on 21 Dec,2023
Dear Paolo,Thank you for sharing your review of Fraser Suites Geneva and for this perfect rating !I look forward to welcoming you back to Geneva in the near future.Kind regards

10/10 Excellent

Henning Lykke

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Marie Bouygues - General Manager on 13 Nov,2023
Dear Mr Henning,Thank you for giving us a perfect rating and for recommending Fraser Suites Geneva to other travelers. I'm sure our entire hotel staff enjoyed attending to your needs as much as you enjoyed your stay. We really hope to see you soon at Fraser Suites Geneva.Kind regards,Marie Bouygues - General Manager

4/10 Poor

Ricardo

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Marie - General Manager on 10 Jul,2023
Dear Ricardo,Thank you for your feedback. I am very sorry to hear that your stay was not up to par.Please email us with a phone number or email address so our Operation Manager can discuss your issues personally.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2022
Response from Seham/ Reservation on 25 Dec,2022
Dear Guest,What a pleasure to see this superb note, we hope to welcome you again very soon.The whole team wishes you an excellent holiday season,Best regards,

10/10 Excellent

SALEH

Stayed 1 night in Sep 2021
Response from Marie Bouygues - General Manager on 8 Nov,2021
Dear Guest, Thank you for your positive comments. I am so glad to see that you enjoyed your stay with us ! We are all looking forward to welcoming you back soon at Fraser Suites Geneva. Kind regards, Marie Bouygues - General Manager