Hotels near Genoa Courthouse Museum

"Akter my husband and I waiting line to check in for about 45 minutes, we were told that the hotel did not have our reservation. There were three clerks checking in hundreds of guests and it was so chaotic. We called a Hotels representative and all the people that helped us were amazing. They tried to call the hotel and talk with someone, but was either hung up on or no one answered the phone. Luckily, we only lived about 90 minutes away, so were able to drive home after the event we came to attend. The staff did not seem to care that we had a reservation, and they made no effort to assist us with another room or suggestions of where to stay. I understand the hotel was busy and they said they were fullI, but their customer service skills were nonexistent! The hotel was under contraction, so that added to the chaos as well. "

"The hot tub was not working , the slot machines were down 1.5 days we were there , but other than that the area is beautiful"

"I booked room with view but the one we got had no view. When I complained receptionist said they can't do anything. Carpet was in bad shape. It was smelling."

"Very nice a place to stay."

"We loved everything , the kitchen , the spa, the bathrooms, the spaciousness, the patios"

"Nice secluded hotel"

"Everything was a disaster, we got there and there was no electricity on December 24th and 25, we couldn’t do anything, we were hungry with no food, we couldn’t use the stove because was electric, we couldn’t use the microwave, coffee maker, tv, not even the shower because the water was cold, we we were using our phones to light the table to eat some chips and salsa and then the next day I was waiting for the front desk girl that works there and she got there late I wanted to see if we could stay another day and they basically kicked us out. I talked to the manager Jackie over the phone and she was rude. The place is nice, but those two girls very rude"