Georgetown Hotels from S$78

"I checked in at 3 AM with my three boys, exhausted and just hoping to get some rest, only to walk into our room and find a cockroach. Completely unacceptable, especially when traveling with kids. To make matters worse, Expedia is refusing to refund my money until they speak with a manager—but the manager won’t take any calls. So we’re stuck dealing with a disgusting situation and zero support. Save yourself the stress and stay far away from this property."

"The room I booked (deluxe suite with double queen beds in a separate bedroom and sofa sleeper in rhe living room) wasn't available although the desk attendant said the computer said the room should be available, but he couldn't figure out exactly which room number it was, so they put us in a different room. That room was dirty. I pulled out the sofa sleeper and the mattress cover was yellow and dirty and the sofa sleeper mattress had urine stains on the underside. And there was a ziploc bag with a used bar of soap under the cushions. We requested a new room. This room was a little cleaner, but still dirty (sofa sleeper in the same condition as the previous room) and even smaller than the previous room. At this point, we tried one more time to get a new room that was at least as big as the 1st one we had, but cleaner. They let us take a look at another room, but that sofa sleeper had some kind of clear crystal (looked like glass at first) under the mattress cover. After this we requested a refund and spent hours trying to book a room at another nearby hotel. The cleaning staff needs to be trained to clean ALL the linen and places even the sofa sleeper whether or not they believe it was used or not."

"The staff here is great and the room met our expectations. Easy to find. Will stay here for our next visit."

"Menu was fine but staff had trouble keeping up with demand for breakfast "

"Surprised by how new the property was and the room appointments. Gluten free breakfast options would’ve made it 5 stars!"

"Perfect for what my family was looking for. "

"Went to breakfast at 8:45 and there was nothing left to eat and was told by the staff that breakfast ends in 15 minutes so I’m out of luck. How can you state that you provide breakfast till 9am and then it’s packed with people and you won’t serve them or have the food available? "

"The property presented with welcoming and helpful staff—they allowed us to store our ice cream for a birthday party the following morning. The room was clean; the hot breakfast was amazing; the shower head gave a great shower. Our only concern was the sink drain in Room 224 took ages to drain. Otherwise, our 3 day stay we definitely rate a 5 star visit!!"

"The room was clean I needed a microwave which we only found in a laundry room on a different floor. "