Indoor pool, outdoor pool
Check availability

Reviews of BreakFree Peninsula Resort

4 out of 5
BreakFree Peninsula Resort
Cnr Clifford St & The Esplanade, Surfers Paradise, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 156 out of 447 reviews" "
Rating 8 - Good. 177 out of 447 reviews" "
Rating 6 - Okay. 76 out of 447 reviews" "
Rating 4 - Poor. 23 out of 447 reviews" "
Rating 2 - Terrible. 15 out of 447 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Brendan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very lovely place to stay. Everyone was friendly. We got full ocean views. The facilities were great and so close to the beach.
Stayed 9 nights in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
3 swimming pools was awesome, great views. Lovely staff that put up with our quirkiness
Stayed 8 nights in Mar 2024

8/10 Good

Mary

Stayed 5 nights in Feb 2024

10/10 Excellent

Michael

Amazing place. Didn”t want to leave
Stayed 6 nights in Dec 2023

10/10 Excellent

Chi Manh

Liked: Cleanliness, property conditions & facilities
Great view good amenities.
Stayed 4 nights in Dec 2023

8/10 Good

Neressa

Travelled with family and small children
Liked: Cleanliness
The view was excellent.. property itself had old furnishing and there was no wifi. But still good value for money due to location and view of the ocean from the balcony
Stayed 7 nights in Dec 2023

10/10 Excellent

Khawaja

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Location, Awesome experience, very supportive hotel reception
Stayed 6 nights in Dec 2023

8/10 Good

Graeta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very helpful I just think a few little updates would help otherwise excellent
Stayed 3 nights in Nov 2023

8/10 Good

Allen, Deebing Heights

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Renaye

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

nicole

Liked: Amenities, property conditions & facilities
had a 3 day stay and it was one of the best places i have stayed so close to every thing,shops light rail and very friendly place ,
Stayed 3 nights in Aug 2023

6/10 Okay

brett

Liked: Cleanliness, property conditions & facilities
Was the worst ocean view apartment I have ever booked Ver disappointing
Stayed 3 nights in Aug 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The views and balcony were nice
Stayed 3 nights in Jun 2023

6/10 Okay

Larissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location is great. The apartment itself is old and tired. Master ensuite shower not working. The apartment needs to leave the 1980s behind
Stayed 3 nights in Apr 2023

8/10 Good

D

Travelled with family
Liked: Room comfort
Need some deep clean with tlc. Good location
My family got beaten by bedbugs on all beds and toilet water in both bathrooms were dripping all day long. Need a bit of deep clean and tlc. Location and view were great though.
Stayed 4 nights in Apr 2023

8/10 Good

Gin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

Ermina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I hated it from the first moment I arrived. We came to a construction site. They are building a pool. We were not advised that there wont be. Pool. Took us 1 hour to figure out how to get the key because reception was gone before 3pm. Reception left a number to call but the number was disconnected. Walking into the appartment was like a horror story.. terrible smell like bug spry which made us all sick that day. Mould eveywhere, bed sheets dirty, dishwasher flooded and noone there to call for help. Windows in the whole appartment you cant look out at because of the dirt. Worst experience ever. Will never go there again.

10/10 Excellent

Vahidin

Liked: Amenities, property conditions & facilities

4/10 Poor

Fadi

Travelled with family
I stayed at the Peninsula hotel three times before, the apartments are outdated and old but you get what you pay for and I usually stay there when I'm sticking to a budget. Although cleaning the glass windows once in a while goes a long way. However I don't like to compromise on customer service and their check in staff consistently disappoints. I arrived at the hotel at 2pm and apparently reception was closed even though Expedia listed the operating hours till 6pm. It took me about 10 minutes to realise what to do because I haven't received any instructions from the hotel. I spoke to hotel staff on the phone and eventually they gave me the safe code where the key is located. In the true fashion of the Peninsula hotel they rushed the interaction as fast as they can to end the call. I spoke to reception next morning to advise that a set of instructions beforehand would've gone a long way, person agreed with me and was apologetic. Usually I would leave it at that, but given my previous interactions with staff in past stays I decided to press with the review regardless. I would rate it as the worst accor operated hotel in Australia in terms of customer service.
Stayed 5 nights in Oct 2022
Response from Pen on 27 Nov,2022
Dear Fadi,Thank you for taking the time out of your day to review BreakFree Peninsula, your feedback is very much appreciated.Here at BreakFree we pride ourselves on our courteous and friendly service, we apologise that your stay did not meet your expectations.We do apologise for any discomfort you and your family may have had on this occasion.The Team @ BreakFree Peninsula

8/10 Good

annette

Travelled with family
Liked: Cleanliness
Excellent location Beautiful views Spacious rooms When pool renovations complete will be awesome
Stayed 7 nights in Aug 2022

10/10 Excellent

Glenda Lorraine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy check in great location
Stayed 8 nights in Jul 2022

4/10 Poor

Nareshkumar

Travelled with family
Disliked: Amenities, property conditions & facilities
The property was alright overall. However there was no one in the reception most of the time and the amenities given were very less. There is was no servicing of the apartment and it was not communicated to us that there were ongoing renovations at the time of our stay. The lifts of the building very also very shaky and overall felt very unsafe.
Stayed 5 nights in Jun 2022

8/10 Good

CHRISTINE

Liked: Cleanliness, room comfort
Enjoyable stay.
The view from the balcony was amazing, lifts well maintained, staff helpful, nice location, close to shops and light rail trams, rooms clean but a little tired. Indoor pool good, outdoor pools under renovation.
Stayed 8 nights in May 2022

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, property conditions & facilities
Unit was a very good size
Stayed 2 nights in Apr 2022

6/10 Okay

Mitch

Travelled with family and small children
Liked: Cleanliness
Outdoor pools were closed for renos which was not communicated prior to our arrival. The new manager was very helpful and refunded 2 nights accomm as a result. Place not bad overall, poor comms beforehand though.
Stayed 6 nights in Mar 2022

4/10 Poor

Bojan

Travelled with family
Disliked: Property conditions & facilities
I must say the location is fantastic, but that is where it ends.. It all started at the underground parking where we could barely enter as we had the rooftop box on our car - height of the door is only 1.9m! The rooms were huge but dated and dirty, no air con either. Kitchen was wiped over and clearly dirty from previous guests. Hotel stinks on every floor.. And the pool that you see in the pictures has been drained and is getting demolished. Disappointing.
Stayed 3 nights in Jan 2022

2/10 Terrible

Kris

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property had no pool and was been renovated. Out unit was dirty.
Stayed 3 nights in Dec 2021

8/10 Good

JOANNE

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Will be great when renovations are finished
Stayed 3 nights in Oct 2021
Response from REs on 19 Oct,2021
Thank you for choosing to stay at BreakFree Peninsula, and it will look amazing after the renovations of the pools and outdoor areas are complete later in the year.....

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had a 2 Bedroom apartment and only had enough hot water for 1 person. The hot water only lasted 5 mins. Mould bread was left in the cupboard when I arrived. Had no Doona on the bed. There was only a thing sheet. Reception closed early at 4:00pm and was suppose to be open till 6:00pm and had to hassle through a lot just to get my room key.
Stayed 7 nights in May 2021
Response from dhe on 7 Jun,2021
Dear Guest, We always appreciate receiving constructive comments which help us to maintain and improve our standards. We are sorry to hear that your expectations were not met on this occasion. At present our office is manned 8:30am - 16:30pm, 7 days per week with an after hours night answering service. We were pleased to hear that our after hours department was able to take prompt corrective action with a doona and trust you did not experience any further issues during your stay. We thank you for choosing BreakFree Peninsula and hope you enjoyed all the Gold Coast has to offer. Diane Heath General Manager BreakFree Peninsula

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with the location and accommodation. Slightly dated however currently doing renovations and excited to see the finished product. Highly recommended.
Stayed 4 nights in May 2021
Response from DHE on 18 May,2021
Thank you for your review.... we are pleased you were happy with the location and your accommodation and we are excited to see the finished product too!!!!

6/10 Okay

Verified traveller

Travelled with partner
The apartment was really spacious, the view was incredible and the location was excellent. However, the apartment is quite old and needs some serious renovation!
Stayed 6 nights in May 2021
Response from dhe on 17 May,2021
We thank you for writing a review and we are pleased you enjoyed the views and spacious apartment. The Team @ BreakFree Peninsula

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 2 nights in Apr 2021
Response from DHE on 4 May,2021
Thanks for rating your stay at BreakFree Peninsula

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my whole stay everything was great would stay again
Stayed 2 nights in Mar 2021
Response from dhe on 23 Mar,2021
We are pleased you enjoyed your stay and look forward to your next visit.

10/10 Excellent

anthony

Stayed 7 nights in Mar 2021
Response from dhe on 4 Apr,2021
We are pleased you enjoyed your stay at BreakFree Peninsula.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the fact that the property is right across the street from the beach, less than a one-minute walk, AWESOME ocean and beach views from both balconies, and only a short stroll from shops and restaurants. My wife and I will be back next year and hopefully, score the same deal and room. EXCELLENT staff in reception. Nothing to dislike it was PERFECT!
Stayed 13 nights in Feb 2021
Response from dhe on 23 Mar,2021
We love our location too and are pleased you enjoyed your stay, we hope your next visit will be as pleasant as this one.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Jackhammering and grinding being done at a nearby unit in building while we were there for 2 out of our 4 days,which we wern't tod about. Had a two bed unit but only one bedroom was air conditioned and no ceiling fans. Apart from that unit was newly renovated and close to everything.
Stayed 4 nights in Feb 2021
Response from DHE on 17 Feb,2021
Dear Guest, We thank you for choosing BreakFree Peninsula and we apologise for any discomfort you experienced during your stay. We are pleased that you enjoyed our location and the newly renovated apartment. Regards, The Team @ BreakFree Peninsula

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The proximity to the beach and surfers paradise restaurants and activities made this the ideal spot for a quick or long getaway. The ladies in reception couldn't not have been not helpful. Any questions or concerns or issues were dealt with professionally, quickly and efficiently.
Stayed 4 nights in Jan 2021
Response from dhe on 10 Jan,2021
Dear Guest, Thank you for your review, we are happy to have met your expectations and that you enjoyed your stay. The Team @ BreakFree Peninsula

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2021
Response from dhe on 10 Jan,2021
We thank you for your rating. The Team @ BreakFree Peninsula

10/10 Excellent

Whitney, Toowoomba

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful ocean views, plenty of space for guests to relax and so close to amenities!
Stayed 4 nights in Dec 2020
Response from DHE on 22 Dec,2020
Thankyou for your review we are so pleased you enjoyed your stay and found time to relax and enjoy the amenities. The Team @ BreakFree Peninsula

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2020
Response from dhe on 15 Dec,2020
Thank you for rating BreakFree Peninsula, we are very pleased you enjoyed your stay. The Team @ BreakFree Peninsula

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for families plenty of pools, grass areas for kids to play and bbqs
Stayed 7 nights in Nov 2020
Response from DHE on 22 Nov,2020
Dear Guest, We are pleased you found the amenities perfect for families and we look forward to welcoming you back next time you decide to holiday on the beautiful Gold Coast. The Team @ BreakFree Peninsula

10/10 Excellent

Jo, Brisbane

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything Location Amenities Staff Cleanliness Security
Stayed 7 nights in Oct 2020
Response from dhe on 23 Oct,2020
Thank you for your lovely review....we are so happy you enjoyed everything about your stay here at BreakFree Peninsula. The Team @ BreakFree Peninsula

8/10 Good

Theresa, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view was stunning, perfect position. Great size appartment.
Stayed 2 nights in Sep 2020
Response from DHE on 30 Sept,2020
Thankyou for taking the time to write a lovely review. We are pleased you enjoyed your stay at BreakFree Peninsula. Kind Regards, Diane Heath General Manager BreakFree Peninsula

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Unprofessional
The older dark hair lady at the front desk was so unprofessional it was a joke
Stayed 7 nights in Jul 2020
Response from PEN on 27 Aug,2020
Dear Anonymous, We are disappointed not to have met your expectation on this occasion, we do strive to deliver exceptional customer service, it seems we have missed the mark and I will have a chat to the front office team...

8/10 Good

annette, New zealand

Liked: Cleanliness, amenities
Beautiful apartment nice and clean and very modern pools were great would definitely stay agaim
Stayed 3 nights in Jul 2020
Response from GM on 27 Jul,2020
Thank you for writing a lovely review on your recent stay with us at BreakFree Peninsula. We are pleased you enjoyed your stay. The Team @ BreakFree Peninsula

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Pool area was great and convenient location. Views from higher floors are brilliant also.
Stayed 3 nights in Mar 2020
Response from dhe on 24 Mar,2020
Dear Guest, We are very pleased to read your positive comments and are happy you enjoyed the views. The Team @ BreakFree Peninsula

8/10 Good

Verified traveller

Liked: Amenities
Stayed 7 nights in Mar 2020
Response from DHE on 12 Mar,2020
Dear Guest, Thank you for your rating of 4 out of 5. We are pleased you enjoyed your stay. The Team @BreakFree Peninsula

8/10 Good

Matt, Adelaide

Travelled with family
Liked: Cleanliness, amenities
Great spot close to everything great views nice gardens
Stayed 5 nights in Feb 2020
Response from DHE on 9 Mar,2020
Thank you for your review Matt, we are happy you loved our location.