Grand-Baie Resorts

"First off we booked a room close to where daughter lived with the expectation she could come and hang out with us in the evening. When we checked in we were told she was only allowed to go to the bar. She couldn’t come to our room at all. This should have been listed in the write up of the room or at least posted in our confirmation. Second we booked the room with the tub and surrounding windows(we paid extra for that room). The tub did not ever have hot water. We mentioned to staff several times and they said they were told it was fixed but it was not. The windows were broken. One was open when we checked in and we really had to struggle to close. On last day we opened another one and we couldn’t get it to close. There was a table in the room and you couldn’t really work at it because it wasn’t level and rocked. The second to last night we had been out and we were going up to the bar to hang out with my daughter. The staff at the front desk stopped us and told us that it was too late. Again never told that there was a time limit. I asked to speak to the Manager and expressed my all of my frustrations. He apologized and then allowed us to come up for a drink. He comped drinks. The staff was very nice and tried to accommodate. My biggest complaint was we were never told these policies from booking. The hotel itself really could use a little more updating. "

"Everything was great and really great value for money! "

"Excellent property - nice room clean and fantastic staff."

"Clean Room. Nice staff, very helpful with recommending activities and local places. "

"We recently stayed at Seapoint and could not have been more pleased with our stay. The staff were exceptionally courteous and attentive throughout—professional, warm, and consistently helpful. The accommodations were clean and well maintained, with beautiful ocean views. The food was excellent—fresh, well prepared, and consistently high quality. A memorable stay that reflects genuine pride in service and execution."

"Ideal for 1 night stay …. Great staff in the bar and breakfast "

"Clean and vey spacious room. It gets well cleaned every day with new towels and sheets. Tje pool is very nice - we spent time on it every day. Would totally recommend!"

"the room i had was ground floor garden view, the gardens were nice sitting on patio having a beer was relax full, the room itself was bigger than usual had a tv but channels were very limited we actually never watched it after first time. bathroom was also big bath and shower few personal items ,storage for clothes was fine just shelves little hanging space, room was clean ,now it does need a bit of tlc, shower screen needs a good cleaning house keeping can take up to 5 o'clock to clean room sometimes forgot clean towels stairs to upstairs apartment are wooden can hear people coming and going, overall it passes for 3 star hotel room, just make sure if you don't like stairs ask for ground floor, the room they first gave us was on third floor no lift, they change us next day after we told them"

"Speed of light check in."