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Reviews of Crystal Inn Hotel & Suites Great Falls

2.5 out of 5
Crystal Inn Hotel & Suites Great Falls
3701 31st St SW, Great Falls, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Very good 😊
Stayed 1 night in May 2024

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in May 2024
Response from Sue B on 3 May,2024
awww, we appreciate your kind words. Thank you for staying with us.

10/10 Excellent

Loren

Travelled with partner
Easy check in, staff very friendly and room was nice and very clean.
Stayed 1 night in May 2024
Response from Sue B on 3 May,2024
We are happy to hear we met our goal of friendliness and cleanliness! Thank you for staying with us.come again soon

10/10 Excellent

Joseph-Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sue B on 3 May,2024
Thank you for staying with us, and your great review.happy travels

10/10 Excellent

Jayson, Airdrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sue B on 3 May,2024
Glad to see you had a good stay. Thank you for staying with us.come again soon

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Beds were not comfortable
Stayed 1 night in Apr 2024
Response from Sue B on 3 May,2024
Wow, sorry to hear you did not like our queen size beds, maybe next time try a king, they are always the same price as 2 double. Thank you for staying with us.Safe Travels

8/10 Good

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t hesitate to stay there again.
Stayed 1 night in Apr 2024
Response from Sue B on 16 Apr,2024
Thank you for staying with us. We are happy to hear you enjoyed your stay.come again

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just outside the city 1 mile
Stayed 1 night in Apr 2024
Response from Sue B on 12 Apr,2024
We are happy to hear you enjoyed your stay with us. Thank you for choosing us, we hope to see you again.

10/10 Excellent

John

Travelled with partner
Liked: Property conditions & facilities
Cold air blew down on you during the breakfast buffet. The eggs were cold and condiments poorly organized. Butter was far away from the bread products.
Stayed 1 night in Apr 2024
Response from Sue B on 12 Apr,2024
Thank you for staying and taking the time to let us know about your concerns with the Air conditioning in our newly remodeled breakfast room. We keep it at 70 degrees, probably cold for some, to warm for others. We will take your suggestions under consideration, and visit with other guests to see if we get the same outcome on their feedback. Safe Travels, we hope to see you again on your way back down in the fall.

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue B on 8 Apr,2024
Thank you for staying with us. We are happy you had a nice stay.Come again

8/10 Good

JAmes, Olds

Travelled with partner
Hot tub was not working.
Stayed 1 night in Apr 2024
Response from Sue B on 4 Apr,2024
We are sorry about the hot tub not being completed with the renovation, but are happy we could re open the pool and gym. Unfortunately, the new pumps are not working and it may be down awhile. We hope you did swim in our beautiful salt water pool, it is 84-86 degrees. Thank you for staying with us. Hopefully on your next visit, it will be reopened.

10/10 Excellent

Marvin

Stayed 1 night in Mar 2024
Response from Sue B on 18 Apr,2024
Thank you for staying with us, we hope you got to try our newly remodeled pool room.Happy Spring

10/10 Excellent

Vic

Travelled with family
There was a funky smell. But we got an air freshener from the Walmart and they resolved it
Stayed 1 night in Mar 2024
Response from Sue B on 27 Mar,2024
Darn, We are sorry about that. 2nd floor is our no pet, no air freshener floor. Glad it worked out for you, but please, never hesitate to ask us to move you if something is not right. We want you happy. Thank you for staying with us.Safe Travels

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean
Stayed 2 nights in Mar 2024
Response from Sue B on 27 Mar,2024
Thank you for staying and your great review.Happy Spring

8/10 Good

Clayton

Liked: Staff & service
There is a layer of grime above the headboard that needs to be cleaned
Stayed 5 nights in Mar 2024
Response from Sue B on 27 Mar,2024
Oh no! We are so sorry we missed this. You had a 5 day stay, I hope in the future, you just let us know if something isn't as should be, or not up to standards, and we will gladly correct it! Thank you for staying with us. I will let our Head Housekeeper know.Safe Travels, hope you come again.

10/10 Excellent

karen, Deephaven

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff willing to shuttle us to/from airport nearby
Stayed 1 night in Mar 2024
Response from Sue B on 29 Mar,2024
Thank you for staying Karen. We appreciate your great review as well. Come see us again.Happy spring

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff convenient location.
Stayed 1 night in Mar 2024
Response from Sue B on 22 Mar,2024
Glad you enjoyed your stay with us. Thank you for staying and taking the time to do the review. We appreciate good guests as well.Happy spring

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms good size. Staff excellent. Breakfast really good Stay again .
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar,2024
Thank you. We are happy to hear you enjoyed your stay with us. We hope you will come again and try out our pool when it is completed. Happy Spring

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar,2024
Glad to hear you had a great stay. Thank you for choosing to stay with us.Happy Spring

4/10 Poor

Amber-Dawne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Pool and hot tub was closed. Nothing on the site or when you book explains. Dirty towels left in the room. Tub looked like it hadn’t been rinsed out from the last person. For the amount of money I could have paid at a better hotel.
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar,2024
We are so sorry you only saw the pictures of our pool and missed the under renovation on the amenities page for the 3rd party you booked through. Our pool has been listed not available since august of 2023 for the timeline of our remodel. We look forward to it opening as well. We are sorry we missed the towel hanging behind the door, and are happy to know we had a housekeeper on duty to attend to your needs, our apologies. We hope you find your home away from home hotel in the future. Thank you for staying with us, and giving us a try. Safe Travels

8/10 Good

Rocky

Travelled with partner
Liked: Cleanliness, staff & service, amenities
nice location fair just outside GF easy to get to & lots of casinos by if you`re into that.
Stayed 4 nights in Mar 2024
Response from Sue B on 19 Mar,2024
Thank you for staying with us. Yes, Great Falls has more casinos per capita than Vegas! We are at the top of the City right across from the airport, so close, but not in the center of town. We are glad you had a good stay, Come again soon.Safe travels

10/10 Excellent

Pollyanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice safe place! Close to the airport
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar,2024
Yes, we are in a good place, and have that wonderful Airport shuttle available anytime! Thank you for staying with us.Happy Spring

8/10 Good

Annalisa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar,2024
Thank you for staying with us.come again.

4/10 Poor

Joshua

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was clean. Beds were uncomfortable. The noise from the surrounding area was loud.
Stayed 1 night in Mar 2024
Response from Sue B on 15 Mar,2024
Thank you for trying our hotel, sorry you found our beds uncomfortable. Safe travels .

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Property going through renovations
Stayed 1 night in Mar 2024
Response from Sue B on 12 Mar,2024
Yes we are! Our newly remodeled pool will be done around the first of April. Thank you for staying with us. We hope you will come back and stay with us again.

10/10 Excellent

Terry

Liked: Property conditions & facilities
Nice place although they didn’t have the pool area ready
Stayed 1 night in Mar 2024
Response from Sue B on 8 Mar,2024
Unfortunately no, our pool is going to be up around April 1st. Thank you for staying with us. We hope you will come back soon.Safe Travels

6/10 Okay

Christopher, South Jordan

Stayed 1 night in Mar 2024
Response from Sue B on 8 Mar,2024
Thank you for staying with us through our renovations. We hope you will come and stay with us again when our beautiful salt water pool is up Safe Travels

10/10 Excellent

Hollis

Stayed 1 night in Dec 2023
Response from Sue B on 8 Mar,2024
Thank you for staying, we appreciate your review as well.

10/10 Excellent

Thaddeus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located near the interstate but is in a very quiet location. We've stated there before and staff is very friendly.
Stayed 1 night in Mar 2024
Response from Sue B on 8 Mar,2024
Thank you for staying with us. We are glad to hear you had a great stay.Safe Travels

10/10 Excellent

Gerda

Stayed 1 night in Feb 2024
Response from Sue B on 22 Mar,2024
Thank you for staying with us. We hope you will stay with us again in the future.Safe travels

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I phoned the property personally to change our booking and they were able to do so , understanding our situation regarding winter conditions! Our booking I tried to cancel for Feb 27th and was not able to do and Expedia could not get our money back however a personal call explaining the situation and she consented to not cancel but rebook next day! Very appreciate!
Stayed 1 night in Feb 2024
Response from Sue B on 8 Mar,2024
We are so happy to have been able to assist you directly. We do our best with assisting our guest as we can. Thank you for staying with us, we look forward to you coming to stay with us again.

8/10 Good

Gerhard

Liked: Cleanliness, staff & service
Check in was incredibly, friendly and informative.
Stayed 1 night in Feb 2024
Response from Sue B on 22 Feb,2024
Thank you for staying with us. Happy to hear you enjoyed your stay.Our associates appreciate great guests as well. Thank you for recognizing us!

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet area. Giant rooms, easy access from freeway.
Stayed 1 night in Feb 2024
Response from Sue B on 22 Feb,2024
Thank you for staying with us Bryan. Our rooms are some of the cleanest, and largest in town. We are happy we made you feel welcome and safe while staying with us.Please come again soon

8/10 Good

Doug

Stayed 1 night in Feb 2024
Response from Sue B on 22 Mar,2024
Thank you for choosing to stay at the Crystalinns Hotel & Suites in Great Falls. We are happy to see you had a good visit.Safe travels

6/10 Okay

Carris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was ok. Clean and beds were kind of uncomfortable. Could definitely use a refresh. Front staff was excellent and very friendly and helpful. Breakfast selections were very limited in quantity and selection.
Stayed 1 night in Dec 2023
Response from Sue B on 20 Feb,2024
Thank you for staying with us at Christmas. We are happy to hear you found us clean and our associates friendly. Happy New Year

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle arrived in less than 5 minutes! Rooms were clean and updated. A great variety of healthy food for breakfast as well. This is my new place to stay when in Great Falls!
Stayed 1 night in Feb 2024
Response from Sue B on 20 Feb,2024
We are happy to hear you enjoyed your stay. We do have the best shuttle in town, it runs to the airport and truck stops as needed and on demand. Thank you for staying with us and your wonderful review. We appreciate great guests as well.Safe Travels

10/10 Excellent

Janet

Business traveller
Breakfast was not appetizing this morning but the assortment is great.
Stayed 1 night in Feb 2024
Response from Sue B on 15 Feb,2024
Bummer, sorry you didn't enjoy the breakfast yourself, but recognize the many choices available. Thank you for staying with us, we hope your trip goes well.Safe Travels in this horrible weather

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (Sue) was very helpful and kind. Nice place !
Stayed 1 night in Feb 2024
Response from Sue B on 15 Feb,2024
It was a pleasure to have the 3 of you stay with us. We appreciate great guests and kindness goes a long way.We look forward to seeing you again in the future.Thank you

6/10 Okay

Sam

Stayed 2 nights in Feb 2024
Response from Sue B on 22 Mar,2024
Thank you for staying with us. We hope you will try us again once our pool room is finished with the remodel.Safe Travels

10/10 Excellent

Charles

Liked: Cleanliness
Nice
Stayed 1 night in Feb 2024
Response from Sue B on 12 Feb,2024
Thank you for staying with us. Glad you had a great experience with us.Safe Travels

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet hotel. Very spacious room. Friendly staff. I would stay here again.
Stayed 1 night in Feb 2024
Response from Sue B on 12 Feb,2024
Our associates try very hard to make your stay enjoyable. We are glad to hear you had a great stay. Thank youCome again soon

10/10 Excellent

Robin

Awesome front desk staff. She gave us a super quiet room. The weather was horrible so not sure how busy the hotel was, but we were given a huge room with pullout couch and living area. We’re also given a discount coupon to Denny’s next door- it was an awesome meal. Would absolutely recommend this hotel and we will be staying there again.
Stayed 1 night in Feb 2024
Response from Sue B on 12 Feb,2024
Thank you for your kind review, and of course for staying with us. We love friendly guests as well. We are happy you enjoyed our King room. all of our rooms are almost 400 square feet, and most guest think they are in a specialty suite. Thank you again, come back soon.

8/10 Good

Bart

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sue B on 6 Feb,2024
Thank you for staying with us. Safe Travels

6/10 Okay

Ilse

Travelled with partner
Liked: Cleanliness, staff & service
It would have wowed me if the tub wasn’t plugged and the bed wasn’t warped. It could have been so much better. It was not worth the $200 Canadian.
Stayed 1 night in Feb 2024
Response from Sue B on 6 Feb,2024
Thanks for staying with us.Safe travels

10/10 Excellent

Thaddeus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice quiet stay. Staff was great.
Stayed 1 night in Jan 2024
Response from Sue B on 30 Jan,2024
Thank you for staying and your kind words. We hope you will come back after March and try out our newly remodeled pool area. It's going to be beautiful.Safe Travels

10/10 Excellent

SHARON

Liked: Cleanliness, property conditions & facilities
Wonderful employees Rachel and Tracy were great! Promt airport shuttle highly recommend this hitel
Stayed 1 night in Jan 2024
Response from Sue B on 29 Jan,2024
Thank you for staying and for taking the time to give us a great review. Our employees like to be recognized for their great service.Safe travels, enjoy the beautiful weather

8/10 Good

Adele Marie

Liked: Staff & service, amenities, property conditions & facilities
Everything was really good, but breakfast was not top notch. The donut I tried to eat was moldy due to water dripping into the cabinet.
Stayed 1 night in Jan 2024
Response from Sue B on 29 Jan,2024
My apologies for the donut, food rotation is very important, I will remind the crew. They are bought local and individually wrapped. I hope you found the rest of your breakfast good.Safe travels

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On hold for a shuttle for 45 minutes
I had contacted the hotel about a shuttle, via email, phone call and in person. Each time, I was told that it was added to my reservation that I would need a shuttle. Each time I followed up it seemed to be a surprise to which ever staff member I was speaking with that I would need a shuttle. I did as instructed when I arrived in Great Falls I called the number provided and I was on hold for 45 minutes (three separate calls because at some point I just hung up in anger). When I finally got through they informed me that the shuttle was not working and I would need to contact the taxi service and the hotel would pay for it "If you really have a reservation with us". This last part was said so rudely I was shocked. I had called the hotel earlier in the day and made sure my shuttle was set up. I know the weather was atrocious (wind chills colder that the area has ever seen), but I left my phone number to contact if I needed to make other arrangements. When I finally arrived at the hotel, which make no mistake has always been a nice place to stay, the front desk clerk was rude to the people in front of me and then was quite condescending to me. I didn't bring up paying for the taxi because at this point I was just wanting to go to bed. The hotel was nice. The discussion via email and on the phone (when I confirmed my shuttle) was pleasant. But the front desk clerk just ruined my opinion of the hotel and I don't plan to ever stay there again.
Stayed 1 night in Jan 2024
Response from Sue B on 25 Jan,2024
We are sorry for the experiences we had with our shuttle that night. Unfortunately our driver slid off the road at midnight due to the horrendous ice and the van was in the ditch, and unable to be pulled out until the next morning. I had to call in the night auditor early, as I could go find my driver and van. I agree it was a stressful time for all of us, my apologies for the situation at hand. I came in and set up taxi's for the last arrivals and for the next am shuttles as well. I will have a discussion with my desk agent. Sometimes things are out of our control, like the van, but not our choice to be kind, and polite. again my apologies. I do hope you will come and try us again. Call me if you feel the need to discuss this further.

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Sue B on 23 Jan,2024
We thank you for choosing to stay with us. We are happy to hear you had a great stay.Safe Travels

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Sue B on 12 Feb,2024
We are happy to hear you were happy.Thank you for staying with usSafe Travels