Sandman Hotels, Great Lakes hotels

"Fairly basic for the price. "

"Clean room, comfortable bed but no duvet covers on duvet and poor sound insulation from next room meaning sleep was disrupted. They blamed it on giving me a connected room. They gave me a late check out to 6 as opposed to 11 to make up for this but I had raised these concerns earlier. Location is excellent! "

"The breakfast was delicious. A great stay in downtown Chicago."

"Lovely room and view from 15th floor. Very nice Hotel close to shopping and theaters. "

"Everything was perfect. They even had free snacks and wines in the afternoon"

"The building is very unique as it is in an old bank. Overall, had a good stay. However, the room was quite warm as the air conditioning was not working properly. We weren’t offered a room switch. However, I was offered a credit for the next time I stay. But not sure when I will use it as I don’t go to Toronto that often."

"Overnight parking provided, clean room. Experienced elevator difficulties for over half an hour which restricted us from leaving the property"

"Horrible experience with the checkin process. They charged extra for parking"

"The best part of the stay was the staff. Smiles and quick responses from all. Somehow I had mentioned this was a birthday trip when I booked the rooms, and when we arrived, William proudly announced a room upgrade for both us and our party! "