Fairmont, Greater Antilles hotels

"Everything"

"Spent a week at the Serenade All-Suites in Punta Cana (adults only) April 21-28. We did not purchase the Elite package & I feel it was not needed. We did get the Elite check-in & a butler which was a perk of Expedia (they said). Glady, Chayrel & Jorge were great! Being on the adult side, we had access to the family side, except the à la carte restaurants. We also had access to the rooftop pool/bar & we had a free hydrotherapy session that we did book for the day before coming home via the lady outside the family side buffet but when we got there, they said we were not booked! The resort was beautiful. Most of the staff was very nice & friendly. Some staff not so much but it was probably the language barrier since we don’t speak Spanish. Had trouble getting extra washcloths & restocking of beer in the minibar - I did have to call guest services for more washcloths & our butler for more beer! The pools are nice size. The beach is wide & the water is shallow for quite a while so you can walk out quite far. There are no big waves. It got a little wavy sometimes with the wind but it was a warm wind. The weather was beautiful all week. There is some seaweed but the workers do rake it up each day - it’s not bad though. We tried all the Adult side restaurants & they were all good. The entertainment was lacking but the resort’s entertainment staff was very fun! We would return to this resort!"

"It was a wonderful experience. Everything was amazing and beautiful. Very friendly and helpful staff. Well maintained resort and attentive staff. A lot of activities to enjoy and food to devour. Definitely recommend and would book again but this time Platinum experience!!"

"The toilet in our room clogged every time it was used for the first two days. They took forever to come fix it… we got the room with the jet tub, tub did not work. 90% of the staff seemed like they did not want to be there. Terrible customer service "

"Ppl"

"Loved it "

"Waste of money - don’t book"

"Property was beautiful. Room was large and spacious and clean. Pool was lovely and not too deep! "

"so clean and beautiful!"