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Reviews of Holiday Inn Express Greenock, an IHG Hotel

3 out of 5
Holiday Inn Express Greenock, an IHG Hotel
Main Steet, Cartsburn, Greenock, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 183 out of 441 reviews" "
Rating 8 - Good. 168 out of 441 reviews" "
Rating 6 - Okay. 50 out of 441 reviews" "
Rating 4 - Poor. 24 out of 441 reviews" "
Rating 2 - Terrible. 16 out of 441 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Stayed 1 night in May 2022
Response from George on 24 May,2022
Thank you for taking the time to leave a review and for the positive feedback

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, excellent breakfast and pleasant staff. Perfect for an overnight stop.
Stayed 1 night in May 2022
Response from George on 23 May,2022
Thank you for leaving a review

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from George on 10 May,2022
Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the high score

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Value for Money……
A quick trip to Scotland for the Bank holiday.. We were not disappointed.. Very Friendly and knowledgeable staff who pointed us to a friendly Indian restaurant which was amazing.. Ideal as a base for your visit.. Clean and with breakfast included great value for money. Room was clean and tidy with a very comfortable bed so all in all a very happy stay.. definitely stay again..
Stayed 2 nights in Apr 2022
Response from George on 3 May,2022
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. I am glad that you enjoyed your stay and we hope to see you again in the near future

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, room comfort
No frills hotel with fab service.
The rooms were clean but could have been doing with a bit of an update. The bathroom was nice. The bed was comfortable. What really lifted the rating was the attitude of the staff who couldn't do enough for you. Especially the female member of staff on reception.
Stayed 1 night in Apr 2022
Response from George on 3 Apr,2022
Hello, thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the positive review and the kind words I will pass these along

10/10 Excellent

Jarrod

Stayed 1 night in Mar 2022
Response from George on 22 Mar,2022
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback I will pass this on

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from George on 12 Jan,2022
Thank you for taking the time to leave a review we are glad that you enjoyed your stay

6/10 Okay

Derek

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff, poor room standard
The hotel is in a real need for a complete refurbishment. We had booked two rooms and on checking in and visiting the assigned rooms, we had change both due to dangerous cracked tiles in the bathroom and a stench of standing water. The staff arranged this very quickly for us and although the second set of rooms were still of pretty shoddy quality, we decided to stay as no other rooms were available in the hotel or nearby hotels. The staff are excellent, very friendly and willing to help which made the visit more bearable but sadly, the quality of accommodation lets the hotel down
Stayed 4 nights in Dec 2021
Response from George on 12 Jan,2022
Hello Thank you for taking the time to leave a review, we apologise that the rooms had issues with the tiles we will follow this up with the maintenance team

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakaway
Friendly staff comfortable room would stay there again
Stayed 3 nights in Dec 2021
Response from George on 23 Dec,2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the positive feedback

8/10 Good

Robert

Stayed 1 night in Dec 2021

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from George on 13 Dec,2021
Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback

6/10 Okay

L

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room was clean but the hot water tap in the bathroom had to be turned all the way open to get water from it, the breakfast was good apart from the stale hard bacon.
Stayed 1 night in Dec 2021
Response from George on 13 Dec,2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible I will follow up the issue with the kitchen and the housekeeping departments

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town centre.
Stayed 4 nights in Dec 2021
Response from George on 13 Dec,2021
Hello Thank you for taking the time to leave a review as we use these to make sure we are delivering the best service possible

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from George on 9 Dec,2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice garden
Very quiet and comfortable! Garden is well managed, squrriels are having their habitus safe and sound! Seeing them playing in the garden makes our stay cheerful.
Stayed 4 nights in Nov 2021
Response from George on 28 Nov,2021
Hello. thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the positive feedback I will pass this on

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to the town centre and other amenities.
Stayed 1 night in Nov 2021
Response from George on 23 Nov,2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the kind words and we are glad that you enjoyed your stay

2/10 Terrible

Mr Muhammad Ammar, dudley

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning and condition of hotel was not decent. Staff affection was not up to Mark.
Stayed 1 night in Oct 2021
Response from George on 19 Nov,2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. I am sorry to hear that we did not meet your expectations and I will follow this up

10/10 Excellent

VICTOR

Liked: Staff & service, amenities, property conditions & facilities
Excellent value for money. Rooms were very clean and bed comfortable. A bag of clean towels and toilet rolls and tea/coffee etc was provided daily. Breakfast was fresh, plentiful and regularly replenished as needed.. Staff were friendly and helpful.
Stayed 3 nights in Oct 2021
Response from George on 28 Oct,2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback

8/10 Good

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
First impression stairwell was a bit scruffy & bathroom had cracked tiles but room was very clean and spacious and had good amenities. Lovely furniture in room. Staff very welcoming and helpful. Good variety at breakfast. Quiet area. Easy walk into Greenock.
Stayed 1 night in Oct 2021
Response from George on 7 Oct,2021
Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay.
All good.Would stay again.Room was as expected,breakfast was good and staff were pleasant.No problems at all.
Stayed 2 nights in Sep 2021
Response from George on 29 Sept,2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Why is it necessary to comment on every aspect of our stay? We were only there for 2 nights, we were very happy with everything, the staff were lovely. Just feeling annoyed now to be filling another survey, after filling o e in just after we arrived. If it was just one smiley face , that would be fine, but to be pestered for a review, and then having to click through several responses feels like a bit over the top.
Stayed 2 nights in Sep 2021
Response from George on 25 Sept,2021
Hello Thank you for the positive feedback

10/10 Excellent

Jawed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and caring staff, breakfast was great!
Stayed 1 night in Sep 2021
Response from George on 23 Sept,2021
Hello Thank you for taking the time to leave a review and thank you for the positive feedback

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfy with great staff. The building interior is a little dated
Stayed 1 night in Sep 2021
Response from George on 22 Sept,2021
Thank you for taking the time to leave a review and also thank you for the positive feedback

8/10 Good

Angela

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2021
Response from George on 22 Sept,2021
Thank you for taking the time to leave a review

4/10 Poor

Brian

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
pathetic stay , very poor standards
lovely basic room , bed comfortable , a very rusty litter bin with not even a bin liner , when I cam back to my room at night , ready for my bed , my room had not been cleaned , no clean towels or more toilet roll , tea , coffee , clean cups etc , when I went down to reception the receptionists said , was there not a letter on you bed stating we would only clean your room etc , if I asked for it ??? there was NO letter on my bed , she then said oh ! but did the person who booked you in inform you about this , I said no mention what so ever , , I was given a tray of tea , coffee etc , and took in a plastic bag etc which was lying in the lobby outside my room , very disappointing , also breakfast very poor indeed , no orange juice , when I asked , was there any orange juice please , the waiting staff said , oh trouble with getting supplies delivered ? but there are supermarkets right close by , one in fact ( Morrisons ) just across the road from your hotel / then I thought I would have rice crispies , none ! so again I politely asked if there was any , they again said , problem with supplies , then I went up to have a fry up , no fried eggs , no poached eggs you could order , no mushrooms , no black pudding , only overcooked ( like rubber ) scrambled egg , bacon , sausage and beans , which were not hot , very poor service , I and the folk at my table had to keep asking politely , could they please clear our table to give us a bit room , also only small apples which did not lo
Stayed 2 nights in Sep 2021
Response from George on 22 Sept,2021
Hello firstly let me apologise regarding the issue with the housekeeping and that you weren't informed correctly at check in regarding our greener stay policy. In relation to the breakfast issues we go by IHG standards that consist of scrambled egg, bacon, sausages and beans as the hot items that we offer and for the cereal it is cornflakes, special k, coco pops Weetabix and granola. With the orange juice issue our supplier had issues for at least the last 4 weeks and we can only use nominated suppliers for were we get items from. I hope this clears up the issues that you have

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness
Some basic things were missing such as a toilet brush or glasses in the bathroom.But the bedroom was spacious and comfortable.
Stayed 1 night in Sep 2021
Response from George on 22 Sept,2021
Hello Raymond We dont put toilet brushes into the bathroom as the are unhygienic and due to the ongoing pandemic we aren't putting in the cups

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Hotel was very clean and the room was spacious. Hotel staff were lovely and the breakfast was great
Stayed 2 nights in Sep 2021
Response from George on 14 Sept,2021
Thank you for the positive feedback we are glad you enjoyed your stay

6/10 Okay

Gudrun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a bit noisy and hot other than that staff was super nice
Stayed 1 night in Sep 2021
Response from George on 11 Sept,2021
Thank you for taking the time to leave a review

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
The staff were friendly, helpful, room was clean and tidy with all we required
Stayed 2 nights in Sep 2021
Response from George on 6 Sept,2021
Thank you for taking the time to leave a review and thank you for the positive feedback

4/10 Poor

andrew

Business traveller
Disliked: Property conditions & facilities
Bathroom was terrible
Stayed 1 night in Sep 2021
Response from George on 5 Sept,2021
Hello thank you for taking the time to leave a review, we will look onto the bathroom issue and we hope that it wont put you off returning to the hotel

2/10 Terrible

Venkata

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a ood experience
Very ordinary feel but mostly disappointed because of wobbly tiling in the bathroom and not so clean room.
Stayed 1 night in Aug 2021
Response from George on 3 Sept,2021
We are sorry to hear that you didn't enjoy your stay and we hope that this wont put you off returning to the hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent As Always
Clean, comfortable, well situated,Holiday Inn is consistently good around the country. You know exactly what you are getting
Stayed 1 night in Aug 2021
Response from George on 3 Sept,2021
Hello Thank you for the kind words

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from George on 16 Sept,2021
Hello Thank you for leaving a review and thank you for the high score

6/10 Okay

Jacqui

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed with room condition
Disappointing stay. Had several problems with the room which should of really been checked, eventually the room was changed and 2nd room was ok but as it was at the back of the hotel it was very noisy at 7am. The manager was suppoed to of spoken to us but never showed up. After spending a week touring around Scotland and staying in small hotels we were disappointed with a large chain of hotels to have rooms in such poor condition. Will not stay again
Stayed 1 night in Aug 2021
Response from George on 3 Sept,2021
We are sorry to hear about your experience

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quite but close to other amenities nearby, it was modern and clean - the breakfast was excellent and having an electric charger onsite was very handy for us.
Stayed 2 nights in Aug 2021
Response from George on 3 Sept,2021
Thank you for taking the time to leave a review and thank you for the kind words

8/10 Good

Si

Stayed 2 nights in Aug 2021

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend getaway
Arrived at the hotel at nearly 2 in the morning after driving up after work on the Friday absolutely worn out desperate to get to bed , our room was right above a single storey roof with a ventilation system running all night which was really noisy. It did get turned off Saturday and Sunday so it obviously didn’t need to be on but other than this I can’t fault the hotel everybody was polite and courteous the room was basic but clean and warm, bed was ok but the pillows wasn’t to our liking. Breakfast was lovely really set us up for the day overall we enjoyed our stay just could of done without the ventilation system running all night unnecessarily.
Stayed 3 nights in Aug 2021
Response from George on 3 Sept,2021
Thank you for the kind words we are glad that you enjoyed your stay

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Excellent breakfast
Stayed 1 night in Aug 2021
Response from George on 22 Aug,2021
Thank you for your feedback

10/10 Excellent

Moreno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very clean
Stayed 1 night in Aug 2021
Response from George on 22 Aug,2021
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff are friendly and helpful, which after a long drive was greatly received! Unfortunately the hotel room and bathroom was not that clean, the shower area had lots of build up of dirt and grime and the toilet leaked constantly on the floor, so we had to put towels down. The breakfast was lovely, lots of choice and with the option to take away. I recommend you take your own pillows, unless you like thin hard pillows!! For the price to be fair, I shouldn’t really complain but I just wish the bathroom had been cleaner.
Stayed 4 nights in Aug 2021
Response from George on 15 Aug,2021
Hello, thank you for taking the time to leave a review as we use these to make sure we are providing the best service possible. I will follow up with the housekeeping team regarding the issues with the bathroom

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from George on 16 Sept,2021
Thank you for taking the time to leave a review

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Greenock stopover
The hotel was clean and tidy. The staff were friendly and helpful. The room was bigger than expected. The only down side was the mattress, woke with neck and back pain. Apart from the that couldn’t fault the hotel at all.
Stayed 1 night in Aug 2021
Response from George on 11 Aug,2021
Thank you for leaving a review

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Very good
was good for the price and stafe friendly.Breakfast good .all in all good hotel.
Stayed 2 nights in Aug 2021
Response from George on 6 Aug,2021
Thank you for the review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, reasonably clean. Staff are all accomodating. Location is easy access to everything.
Stayed 3 nights in Jul 2021
Response from George on 5 Aug,2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. I am glad to hear that you enjoyed your stay and we hope to see you back again soon

4/10 Poor

Oliver James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Wrong room given, Holiday Inn said they had no rooms I paid for left, so was given an inferior room as that’s all they had left, stated Hotels.com was at fault and I would need to go to them to deal with, with Hotels.com saying Holiday Inn are at fault and I would need to deal with them. No alternatives available in the area so I had no choice but the stay. Room was dirty, bathroom was not cleaned and the floor was wet. The breakfast was the only good part of the stay
Stayed 1 night in Jul 2021
Response from George on 28 Jul,2021
Hello Mr Good, As it was explained to you at the time when hotels.com made the booking they booked you a standard room and not a double room although you requested it on their web page, at the time you booked the room we didn't have any doubles available and that was why you were allocated a twin. In relation to the cleanliness of the room if you had brought this to our attention we would have sorted this for you

10/10 Excellent

Zoe

Stayed 1 night in Jul 2021
Response from George on 22 Jul,2021
Thank you for this review

8/10 Good

Alisha

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021
Response from George on 11 Jul,2021
Hello Thank you for takin the time to leave a review and thank you for the high score

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Well done to the staff who work tirelessly to keep guests safe. Great job!
Stayed 1 night in Jul 2021
Response from George on 5 Jul,2021
Thank you for your kind words I will pass this onto the rest of the team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Touring On a motorcycle.
Stay was very good no problem's staff where very pleasant and made me feel very welcome. I was very surprised how good the breakfast was basic but hot and yummy.
Stayed 1 night in Jun 2021
Response from George on 3 Jul,2021
Thank you for taking the time to leave a review and thank you for the positive feedback