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Reviews of Best Western Plus Greenville I-385 Inn & Suites

2.5 out of 5
Best Western Plus Greenville I-385 Inn & Suites
831 Congaree Rd, Greenville, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 808 out of 1185 reviews" "
Rating 8 - Good. 267 out of 1185 reviews" "
Rating 6 - Okay. 63 out of 1185 reviews" "
Rating 4 - Poor. 20 out of 1185 reviews" "
Rating 2 - Terrible. 27 out of 1185 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Travelled with family
Breakfast was AMAZING also!!!
Stayed 1 night in May 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, good breakfast and great location.
Stayed 3 nights in Apr 2024

10/10 Excellent

Starnetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property pool wasn't open yet. The housekeeper cleaned rooms across from and next to room that had DND on the door. That needs to be done alittle better. The hotel staff was very friendly and helpful. The rooms were cleaned down to the smallest detail. We had multiple rooms and all of them were picture perfect. We would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Octavia on 3 May,2024
Starnetta, Thank you for the review! It is wonderful to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for low price!
Stayed 1 night in Apr 2024
Response from Octavia on 1 May,2024
Kelsey, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2024
Response from Octavia on 29 Apr,2024
Glenn, Thank you for the review! It is great to hear you enjoyed our hot breakfast. We appreciate you staying with us and hope to see you again soon.

8/10 Good

Saundra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the price.
Stayed 1 night in Apr 2024
Response from Octavia on 30 Apr,2024
Saundran Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Wyshina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really recommend the 1 bedroom option if traveling with kids. Includes 2 bathrooms and a sliding door to separate the rooms for privacy.
Stayed 1 night in Apr 2024
Response from Octavia on 29 Apr,2024
Wyshina, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

8/10 Good

William F.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from Octavia on 25 Apr,2024
William, We appreciate you staying with us and hope to see you again soon.

6/10 Okay

Linda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was good more so due to the area of location. The included breakfast was enjoyable and the staff that i spoke with were pleasant. The disappointment came with our room. Since we weew only staying for one night, we opted for the king mini suite. We gave our daughter the bed due to her back issues. However we regretted the pull out couch as soon as we sat on it. The mattress is almost none existing and the springs were relentless. We were also disappointed with the room in a whole. The carpet had a smell, the comforter throw had a stain and last but definitely not least, we killed a roach. Needless to say, I opt out of revisiting this hotel. If they invest in a full makeover..ie..replace carpet with wood floors replace drapes with blinds, upgrade ac units, upgrade furniture including mattress and new bedding, and a paint job. If this is done to all the rooms, i would definitely plan another stay
Stayed 1 night in Apr 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV is old fashioned. The remote only has a few functions.
Stayed 1 night in Apr 2024
Response from Octavia on 23 Apr,2024
James, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

tamara, marion

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very good.
Stayed 1 night in Apr 2024
Response from Octavia on 22 Apr,2024
Tamara, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

William

Very nice nice hotel with friendly staff.
Stayed 3 nights in Apr 2024
Response from Octavia on 22 Apr,2024
William, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Diego, Cooper City

Liked: Cleanliness, staff & service, property conditions & facilities
Katherine and Isabel exceeded in helping us! Made our business trip a superb experience! Would definitively stay here again!
Stayed 2 nights in Apr 2024
Response from Octavia on 18 Apr,2024
Diego, Thank you for the review! It is wonderful to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Octavia on 17 Apr,2024
Kerrie, We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness
Everything was great
Stayed 1 night in Mar 2024
Response from Octavia on 15 Apr,2024
Michelle, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

8/10 Good

Kelele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night only great stay
Stayed 1 night in Apr 2024
Response from Octavia on 15 Apr,2024
Kelele, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Eviana

Liked: Staff & service, property conditions & facilities
Loved my stay!
Stayed 2 nights in Apr 2024
Response from Octavia on 17 Apr,2024
Eviana, Thank you for the great score! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

6/10 Okay

Brittany

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Octavia on 15 Apr,2024
Brittany, We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Tony

Stayed 1 night in Apr 2024
Response from Octavia on 29 Apr,2024
Tony, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was larger than I expected. Breakfast had so many choices. It was quiet and clean. My check in was easy and the person who checked me in was very friendly.
Stayed 1 night in Apr 2024
Response from Octavia on 8 Apr,2024
Kristine, Thank you for the great review! It is wonderful to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Octavia on 11 Apr,2024
Tanya, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Tahsin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Octavia on 5 Apr,2024
Tahsin, Thank you, We appreciate you staying with us and hope to see you again soon.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, staff are very friendly
Stayed 1 night in Mar 2024
Response from Octavia on 4 Apr,2024
Lisa, Thank you for the review! It is great to hear you enjoyed our hot breakfast. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Apr 2024
Response from Octavia on 4 Apr,2024
Pat, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

6/10 Okay

Thomas Carlton

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Carpet was dirty for 2 days after maid was instructed to vacuum it. Toilet paper holder was broken. Soaps and shampoos are way too small.
Stayed 3 nights in Mar 2024
Response from Octavia on 2 Apr,2024
Thomas, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended
Stayed 2 nights in Mar 2024
Response from Octavia on 1 Apr,2024
Rick, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Tacarra

Stayed 3 nights in Mar 2024
Response from Octavia on 17 Apr,2024
Tacarra, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly. Room was spacious and very comfortable.
Stayed 1 night in Mar 2024
Response from Octavia on 26 Mar,2024
Richard, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Scott

Travelled with partner
Service was great. Our room had the separate bedroom with sliding barn door. Sitting are was great.
Stayed 2 nights in Mar 2024
Response from Octavia on 25 Mar,2024
Scott, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Kandice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and polite. The breakfast offerings were excellent and the people handling it were awesome. Our room was more than adequate for our needs; however, it could have been cleaner (especially the bathroom floor). Also, the lampshades had holes in them and were all crooked. That should be an easy fix if someone is paying attention. All in all, we enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Octavia on 25 Mar,2024
Kandice, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, spacious room, good value. We've stayed here before and will stay again. Close to the Peace center, shopping and restaurants.
Stayed 1 night in Mar 2024
Response from Octavia on 25 Mar,2024
Bethany, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Octavia on 25 Mar,2024
Ping, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive clean and convenient
Stayed 1 night in Mar 2024
Response from Octavia on 22 Mar,2024
Robert, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and updated
Stayed 1 night in Mar 2024
Response from Octavia on 21 Mar,2024
Mark, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Richard

The room was clean and neat. Just that I ask for a regular room and I got a accessible room that I didn’t really need
Stayed 2 nights in Mar 2024
Response from Octavia on 20 Mar,2024
Richard, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

SHANDRA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was Awesome!
Stayed 1 night in Mar 2024
Response from Octavia on 20 Mar,2024
Shandra, Thank you for the review! It is great to hear you enjoyed our hot breakfast. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Karl

Stayed 1 night in Mar 2024
Response from Octavia on 8 Apr,2024
Kari, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff
Stayed 3 nights in Mar 2024
Response from Octavia on 19 Mar,2024
Caroline, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Octavia on 20 Mar,2024
Nathan, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

winningham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and accommodating. Clean rooms and good breakfast.
Stayed 2 nights in Mar 2024
Response from Octavia on 12 Apr,2024
Winningham, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is always good
Stayed 4 nights in Mar 2024
Response from Octavia on 15 Mar,2024
Pamela, Thank you for the review! It is wonderful to hear you enjoyed your stay with us. We appreciate you staying with us and look forward to your next stay.

4/10 Poor

Tami

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Yikes not sure why this is 9.2 rating! Surfaces not clean, black in grout of bathroom Major major black area in bathroom tile with hole and questionable people staying here, loud rap music cars with loud exhaust, lingering folks smoking, loud freeway noise….also beds not good at all. I’m actually likely going to check out and suck up the loss tomorrow
Response from Octavia on 15 Mar,2024
Tami, Thank you for bringing these issues to our attention. We will definitely get those taken care of and also get you moved to a different room in hopes that you enjoy the remainder of your stay with us.

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome! No complaints!
Stayed 1 night in Mar 2024
Response from Octavia on 17 Mar,2024
Bob, Thank you for the great score and review! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Eleni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! I wish they had a crib . That’s the only con
Stayed 3 nights in Mar 2024
Response from Octavia on 15 Mar,2024
Eleni, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Gary, Jonesborough

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room next to the interstate was so quiet.
Stayed 1 night in Mar 2024
Response from Octavia on 14 Mar,2024
Gary, Thank you for the review. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parked in back it was 3rd floor two steps inside and our room was right there.
Stayed 1 night in Mar 2024
Response from Octavia on 14 Mar,2024
Jim, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

8/10 Good

Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Octavia on 13 Mar,2024
Yong, Thank you for the review and score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was fantastic, only complaints I have is the bed was like sleeping on a brick it was so hard, and the extremely small coffee maker in the breakfast area wasn't enough for the many folks that wanted to use it.
Stayed 1 night in Mar 2024
Response from Octavia on 11 Mar,2024
Chris, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

6/10 Okay

Paul, Stratford

Liked: Staff & service
Disliked: Property conditions & facilities
Older building. The property is going through a renovation so it was pretty messy. Staff was great.
Stayed 3 nights in Mar 2024
Response from Octavia on 11 Mar,2024
Paul, Thank you for the review! I think you might have confused us with a different hotel you may have stayed at during your travels. We are not going through a renovation and our Hotel was not messy. We do appreciate you staying with us.

6/10 Okay

Rebecca

Business traveller
Liked: Cleanliness, staff & service
Easy to check in, very helpful staff
Stayed 1 night in Mar 2024
Response from Octavia on 11 Mar,2024
Rebecca, Thank you for the review! We appreciate you staying with us and hope to see you again soon.