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Reviews of Quality Inn & Suites Greenville - Haywood Mall

2.5 out of 5
Quality Inn & Suites Greenville - Haywood Mall
50 Orchard Park Drive, Greenville, SC

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 1005 reviews" "
Rating 8 - Good. 355 out of 1005 reviews" "
Rating 6 - Okay. 133 out of 1005 reviews" "
Rating 4 - Poor. 71 out of 1005 reviews" "
Rating 2 - Terrible. 93 out of 1005 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Lindsey

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Was.not very clean or even updated.
Stayed 1 night in May 2024
Response from General Manager on 16 May,2024
Dear Lindsey,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good deal for the price and convenient location. But each time I went out of the room, I could smell people smoking weed...not a great look for a hotel.
Stayed 1 night in May 2024
Response from General Manager on 16 May,2024
Dear Kenneth,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

Wilson, Travelers Rest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay! You may see people hanging around smoking or just being themselves, which is fine, but it may make certain people uncomfortable. Saw one small roach in the bathroom, everything else was good. New towels, linen appeared to be clean and great breakfast. I was fine during my solo stay.
Stayed 3 nights in May 2024
Response from General Manager on 13 May,2024
Dear Wilson,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Kathleen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Waited a long time to check in. 2 people at front desk, only 1 checking in; the other just sat there. Breakfast was supposed to be until 9am, but food items were pulled at 8:45. Pool was supposed to be open but was not. Will not stay here again
Stayed 1 night in May 2024
Response from Manager on 6 May,2024
Hello Kathleen,We apologize for the inconvenience you experienced during your stay. Our team is dedicated to providing efficient service and adhering to our amenities schedule. Your feedback will be shared with the appropriate departments to ensure improved guest experiences in the future. Thank you for bringing these issues to our attention.

4/10 Poor

Lindsey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
There parking lot was cluttered and inconvenient with one of the entrances gated shut. There were people blocking the stairway to my room that were smoking and drinking every time I left my room. Lots of coming and going from different cars in the room below me (they would pull up and leave the car running while they went in the room for 3-5 minutes). I didn’t feel safe and was not overly impressed with the area or the facilities.
Stayed 1 night in May 2024
Response from Manager on 6 May,2024
Hello Lindsey,We apologize for any inconvenience you experienced during your stay. The safety and comfort of our guests are a top priority, and we take all feedback seriously to continuously improve our services. Your concerns will be shared with the relevant teams for review and necessary action. Thank you for bringing this to our attention.

6/10 Okay

Yvette

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 6 May,2024
Dear Yvette,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Antwaun

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on 4 May,2024
Thank you Antwaun for your 5 out of 5! We are delighted that you were happy and hope to see you again!

2/10 Terrible

Jeffrwy, Tampa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is old rooms musty and beds very hard and uncomfortable. We did no stay
Stayed 1 night in Apr 2024
Response from Manager on 1 May,2024
Hello Jeffrwy, We regret to hear that your experience did not meet your expectations. Your feedback is valuable, and we will share it with our team for further review and improvement. Should you wish to discuss this matter further, please feel free to contact our management directly.

10/10 Excellent

Brittney D, Augusta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 1 May,2024
Dear Brittney,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Okay

Samuel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Has a lot of parking, mall close by. Would book again
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Samuel,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly. My room was clean and easily accessible. As a female traveling alone, safety is important. I felt very safe at this hotel. The parking lot was very well lit. I will definitely consider staying here again. It was a great room for the price.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Judith,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Huascar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to add
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Huascar,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing very unique. Good value, and clean, NO BUGS! which is best for low priced hotel. Decent breakfast, simple, but had hot foods and coffee.
Stayed 2 nights in Apr 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on 25 Apr,2024
Thank you for your positive review! We are delighted that you enjoyed your stay and Hope to see you again soon.

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay at a Quality Inn again
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr,2024
Hello Jennifer,We're sorry to hear about your experience and appreciate your feedback. Your comments will be shared with the team for improvements. We strive to provide a comfortable stay for all guests.

6/10 Okay

Scott

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property very run down externally. Needs a face-lift. Pool was closed and not available. Front desk service was not rude but not friendly either. I did have a problem with the billing, but I worked this out with Expedia without a problem. The inside room was good.
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr,2024
Dear Scott,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Eric

Stayed 3 nights in Mar 2024
Response from General Manager on 28 Apr,2024
Dear Eric,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Bart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.... staff was courteous and helpful. All at a fair price.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr,2024
Hello Bart,We are delighted to hear that you found our hotel clean and quiet, and that our staff was courteous and helpful during your stay. Providing a comfortable experience at a fair price is our top priority. Should you have any further feedback or require any assistance, please do not hesitate to contact our management team directly.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean environment inside n out.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr,2024
Dear Richard,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Aurelio

Stayed 3 nights in Apr 2024
Response from General Manager on 27 Apr,2024
Dear Aurelio,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Collar

I like that there was more than waffles to eat for breakfast. I did not like that the floors had not been cleaned/mopped and the only option was a towel for the staff to use. However, there was a language barrier and I want to be optimistic that they have mops to clean their floors.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr,2024
Dear Collar,We are delighted that you decided to stay with us at Quality Inn & Suites Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great!
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr,2024
Dear Nicole,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK. Pictures are deceiving. The only well kept part of the whole hotel was the front desk/lobby area. Checked in on 3/30, room was filthy. Sheets smelled as if they had never been cleaned. Bugs (multiple kinds). Microwave had dried spilled contents in it. Shower had mold. Door on the inside of the room had dirt marks all over it with smeared contents. The a/c unit had dried sticky contents on it. Checked out shortly after check in. Save yourself the hassle and book somewhere else.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr,2024
Dear Ashley,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Amelia

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar,2024
Hello Amelia, We appreciate you choosing to stay with us. If there are any aspects of your stay that you would like to share with us for improvement, please don't hesitate to reach out. We value your insights to enhance our guests' experience.

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water pressure was the best I've ever had at a hotel!
Stayed 1 night in Mar 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on 22 Mar,2024
Thank you for your feedback! We are pleased to hear you had a good stay and hope to see you again!

4/10 Poor

Tyler

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Noisy
Stayed 2 nights in Mar 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on 15 Mar,2024
We are sorry to hear you did not enjoy your stay. Thank you for your feedback and we will be sure to use this to help improve moving forward!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine and in a great location
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar,2024
Dear Jessica,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Close to everything
Stayed 3 nights in Feb 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on 9 Mar,2024
Thank you We are happy to hear your feedback score! Please enjoy your weekend and we hope you are back to stay with us again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and great customer service
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar,2024
Dear Katherine,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Susan, Midland Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price! Clean and convenient. Close to Furman University.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar,2024
Dear Susan,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient store to buy items in the lobby.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Mar,2024
Dear Robert,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Karie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar,2024
Dear Karie,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice motel. The rooms are small but clean and work for what was needed. It was conveniently located near downtown and was very reasonably priced. When traffic in not insane, it is about a 7-10 minute drive. There are food options within walking distance and they have some frozen/microwave meals available in the lobby for sale. The room came with a fridge and microwave. And the coffee pot came with enough to make 3-4 cups instead of the usual one cup. It comes with free breakfast, which is nice. The area was so/so. And we were unlucky enough to be there on trash day. They emptied the dumpsters at 5:45 am. This was very loud and startling. Not the hotel's fault but just something you might want to know. I would stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar,2024
Dear Elizabeth,We are delighted that you decided to stay with us at Quality Inn & Suites Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a stop thur place
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
Hello lisa,We appreciate you choosing our hotel for your stopover. Should you have any concerns or feedback, feel free to reach out to our management team directly for further assistance.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the room condition and cleanliness. Internet connection wasn't the greatest, but all the other strong points outweighed it.
Stayed 3 nights in Feb 2024
Response from General Manager on 25 Feb,2024
Dear Cynthia,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Mari

Travelled with partner
Liked: Cleanliness
Felt the price was too high for the quality. Only good thing to say was the bed was very comfy. Everything else was meh.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb,2024
Dear Mari,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Ivan

Stayed 1 night in Feb 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on 20 Mar,2024
We are saddened to hear you did not enjoy your stay. We appreciate your feedback and will use it going forward to help improve moving forward.

2/10 Terrible

Rachel

Stayed 1 night in Feb 2024
Response from Staff at Quality Inn and Suites Greenville-Haywood on 20 Mar,2024
We are sorry to hear that you did not enjoy your stay. Thank you for your feedback which we will use to help improve moving forward. Have a great day and hope to see you again!

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Manager on 17 Feb,2024
Hello Joseph,We are delighted to hear that you had an excellent experience at our hotel! We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Teia, Huntington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We used the property as a pit stop for a long drive. Greeted by a nice checkin (not thru a window) at 1am. Only to sleep, the room was clean and the bed was nice. Air worked well and filter was clean. We had own blankets, didn’t use amenities. Would stay there again if needed.
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb,2024
Dear Teia,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Renita, EL PASO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Lots of parking.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb,2024
Dear Renita,We are delighted that you decided to stay with us at Quality Inn & Suites Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the cleanliness and the fresh presentation of the room. My one significant issue was noise from the connected room next door. I could hear quite a bit of what was going on over there, and used a noisemaker at night to sleep. The second night there was no one in that room and it was fine.
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb,2024
Dear Cynthia,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Good for what you pay for.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb,2024
Dear Trevor,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb,2024
Dear Guest,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Derrell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb,2024
Dear Derrell,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb,2024
Dear Christopher,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Hsueh-Hua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was best served.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb,2024
Dear Hsueh-Hua,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very friendly staff, clean rooms and nice area! I highly recommend.
Stayed 7 nights in Jan 2024
Response from General Manager on 4 Feb,2024
Dear Jessica,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Vanna

Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb,2024
Dear Vanna,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not the typical Quality In
Rushed to book this hotel due to a layover flight… Room quality felt a bit unsafe, with clear distress and patches on the door itself. That kind of thing is definitely not what I recognize under the Quality Inn brand in other parts of the country. There were other things too that seemed a bit odd… The bed was too small for the bed frame and clearly low-budget. Was more of a Motel vibe that was trying to grow into something better, but they haven’t started construction/renovations yet.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb,2024
Dear Andrew,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well laid out. Good as a walking route. As usual the room coffee sucks pond water. Haven't found a hotel yet where it is any good. Right down there with Starbucks.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Feb,2024
Dear Edward,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager