Groß Pankow Holidays

elevators were not operating at full capacity and had to wait minimum of 10 minutes every time we needed to use them. sometimes more which we then use the stairs that led to the outside of the hotel

Only negative was with housekeeping. They didn't bring fresh towels each day (two night stay), and the body wash dispenser was empty. Nothing negative other than that.

Virgin got a lot of things right during visit. Top notch customer service through out the facility. The staff was very accommodating and helpful during my stay. We thought the was a heating issue with my shower. They sent a technician to my room immediately to help resolve the issue. My room was so comfortable. I did want a higher floor for a better view. But my room worked out. Parking was a little distance but I am not complaining. I planned accordingly. I am thankful this facility didn’t charge a fee like most competitors in the area. Will definitely return to this hotel if I need to go back to Vegas.

Clean room and great staff

Was a nice stay rooms are big