Grupo Cobá

Very clean and wonderful staff. Very friendly and the evening show was beautiful.

Very Disappointing Experience – Not What We Expected From Moon Palace We booked our vacation at Moon Palace Cancun, and at the time of booking it was not made clear to us that we would be staying specifically in the Sunrise section. Considering how much we paid for this vacation, the experience was extremely disappointing. The rooms and buildings felt old and outdated, but the worst part was finding a worm actually ON the bed. This was completely unacceptable. The beach was another major disappointment. There was a very strong, unpleasant smell, and there was a large amount of seaweed. The water and shoreline looked dark and black in areas. We came to Cancun expecting to enjoy the beautiful Caribbean beach, and unfortunately we couldn’t enjoy it here. The food was also disappointing and did not match the quality we expected for the price we paid. There also wasn’t enough to do, especially for families with kids and teenagers. Many things closed early, and the resort became very quiet at night with limited entertainment and activities. What bothered us most is that we paid a lot of money expecting the Moon Palace experience that was advertised to us. Had we known exactly what the Sunrise section, beach, and overall experience would be like, we would have made a different choice. Cancun is beautiful, but unfortunately our experience at Moon Palace did not live up to our expectations or the amount of money we spent. We would not return based on this experience.