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Reviews of Denise Hotel

2.5 out of 5
Denise Hotel
NO.270, Guangfu middle Road, Guangzhou, Guangdong

Reviews

4.4
Rating 10 - Excellent. 1 out of 46 reviews" "
Rating 8 - Good. 5 out of 46 reviews" "
Rating 6 - Okay. 14 out of 46 reviews" "
Rating 4 - Poor. 10 out of 46 reviews" "
Rating 2 - Terrible. 16 out of 46 reviews" "

5.0/10

Cleanliness

4.6/10

Staff & service

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Megan

Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

2/10 Terrible

amanxxyy, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Staff doesn't know English ! They don't even know Expedia ! You have to show physical paper for checkin ! it takes an hour for check in to happen !
Stayed 3 nights in Dec 2017

2/10 Terrible

amanxxyy, Delhi India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel of Guangzhou!
No English ! No weight scale ! No Breakfast as mentioned ! No housekeeping ! Worst rooms ! Vast difference from the photos !
Stayed 13 nights in Dec 2017

8/10 Good

John

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Quick visit
Good location Hotel is old and sad Value for money ok
Stayed 3 nights in Jun 2017

6/10 Okay

shijie

Liked: Staff & service
overall the staff were friendly. and the hotel front door is under construction and noise and have to walk to thru work zone. hmm, china man they don't really care.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

2/10 Terrible

Jigar, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel with good staff but very small rooms
During my stay I am pleased with the cleanliness but the room was extremely small and congested. They should mention the room size in the Expedia. Also Expedia should mention that upon guest arrival the staff needs HKD 300.00 deposit amount.

6/10 Okay

Wing Kan

Disliked: Property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Worst hotel, not qualified for it name as hotel, public washroom and shower, online described has own washroom and shower, terrible condition.

2/10 Terrible

Ty, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid full room ,no tv, no internet,
I book on expedia.com and thay didn't find my reservation. Wait 1h after they ofer me triple price for the same room. After insistence they give me the room,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
good location
The hotel is in good location, the rooms are ok, good for sleeping in clean good place without noises, the reception is construction site! The rest of hotel is good , no breakfast no coffee:

10/10 Excellent

Aman, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It's one of the best for people who go to the city for business purposes ..

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel at this price
If you are going on a business trip then this is best hotel !! Location Excellent .. Only disadvantage is Staff doesn't understand English that can create problem at time of check in !!

4/10 Poor

tsz cheung, 香港

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
地圖錯，酒店名錯，房間髒
我到埗前，用谷歌地圖再確認，你們顯示的位置是康王中路，但酒店真正地址是光復中路，根本不同地方，第二，丹什麼妮斯酒店？？到埗連名字都轉了，你們expedia連酒店名字改了都不知道嗎，已經改成便捷酒店了，房間真的很不行，牆上有污跡，有鞋印，電話不能打，洗手間有異味，升降機要用房卡開，房卡失靈，要找職員開門。。。豈有此理，expedia要給我交待一下
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
房間有渠臭味。房間內的電話是壞的。 房間之牆身太薄，夜晚當其他旅客經過門口時， 以為大門口未關好， 被嚇醒。
Stayed 1 night in Dec 2017

2/10 Terrible

Chun Ho Andy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
包你未見過咁差嘅酒店
酒店門牌跟接待處都不是丹妮斯酒店，而是廣州城市便捷酒店，但事前並沒有通知，確認 email 都冇講已改名！而且接待員後來告訴我們丹妮斯酒店已跟廣州城市便捷合拼，但為什麼還在賣房間？仲要經 Expedia 訂？之後接待員找不到我們的訂房記錄，要我重新比錢自己再追 hotel.com 取消，花了我一個小時說我怎樣訂房，他們不太相信我已經給了錢！仲要我自己打電話去 Hotel.com ,我打到香港要退錢唔住又要扣我一日作抵償，只可以退一天，我打通再比酒店聽，我們下午3點checkin要搞足一個鐘，又要嘥長途電話去証明自己以比錢，係全數比清房租，但房間先剛剛叫服務生開始打掃要多等半個小時。太過份了。 房間隔音很差。訂了3天2夜的房間，但第2天中午，房卡就失效了！又要我去前台搞，太差，10000個差，唔使錢都唔會再住，亦好懷疑 hotel.com 點審查酒店？？我仲點幫襯？？可惜我仲有7日塞班島預訂未用？？望上天吧
Stayed 2 nights in Nov 2017

2/10 Terrible

lemontea, HK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
很糟糕，強烈建議不要選擇此酒店。
有被騙的感覺，名字更改了，訂單上寫著會一直保留房間給住客，到達時晚上八時多，才告訴我們說沒預留房間，說因為保留到下午六時就自動當作放棄房間，但房租早就在expedia付了，然後說另給我們一間房說是升級了的，進房間以後發現很殘舊，連房內窗都壞了也不修理。前台服務態度也不行，甚麼也不說第二天才知道房卡每天都要重新開通，害我們上到房間要再重新到前台開通，前台語言也不行，只會普通話英文也很爛，廣東話亦不會。原本就打算不住公寓式酒店，網頁沒註明以為不是公寓式的，到達才發現4樓是公寓來的，整體酒店很殘舊，體驗很糟糕。房卡亦只有一張，地段亦很不方便。 - Totally bad experience. The hotel name was changed, hardly to find. Not convenient at all, not clean, no service, the service of reception is bad, not polite. Actually, in the receipt, it said that we can check-in anytime after 15:00, they will keep the room for us, but when we get there at 20:00, they said they can't find our order and they only keep the room till 18:00. Finally, they said they give us a room that is upgraded, but when we get in the room, it is too old and dilapidated. The receptionist didn't say anything about staying in this hotel, until the next day when we back to our room and we can't get in and we went to find the receptionist to find out what happened, they said it is necessary to reactivate our room key everyday. And the receptionist cannot speak English and Cantonese, only Putonghua they can handle. Also, when we preparing our trip in GuangZhou, we didn't want to stay in an apartment hotel, because the website didn't state it we thought that it is not an apartment hotel, but we recognised it is when we get up to 4/F. Besides, there is only one key card for each room. Overall, a bad experience. Hope it can help you to choose.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Staff & service
一般般
店名改了，找了半天，一身汗。 房间什么都没有，要临时找服务员要
Stayed 1 night in Jul 2017

4/10 Poor

cindy, hk

Disliked: Cleanliness, property conditions & facilities, room comfort
地處布行批發街
酒店電腦系統落後,Check in費時,未能提供网上訂購之房間類別,但收費卻跟网上預訂之收費! l設施破舊,入住後要換房2次,太煩人!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
很難找但方便SHOPPING
好難搵呢個地方，搵左好耐，在一條很靜的街道上。 買東西的確很方便，一個女士就不要住這裡。

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店安排不周
飯店整修，飯店沒有事先聯絡預定（費用已支付）飯店的旅客，告知飯店整修，也沒有安排已經預定飯店的旅客去另一飯店check in，導致旅客抵達廣州飯店門口要入住時，才發現飯店整修，所幸不是旅遊旺季，其他飯店還有空房，不然真的會流落街頭

4/10 Poor

Shek Fai

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Zhiguo, 中国

Disliked: Cleanliness
经济实惠而已
空间较小，浴室卫生差一些，毛巾泛黄，浴室装修老旧。电视严重雪花 地点距上下九步行街很近，比较方便

4/10 Poor

Kwok Wai

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveller

便利さを求めなければよい
場所：地下鉄から徒歩15分から20分くらい。便利とは言えないが上下九路に近いのでそこが目的ならよいかも。大通りでないのでタクシーはなかなか来ない。ホテルとタクシー会社が提携しているらしく予約すれば空港まで100元程度と言ってた。但し、空港に行く以外はタクシーを呼んでくれない。 部屋：清潔度は見た目は普通だが蚊が飛んでいた。ただ、狭い。国際電話はできない。エレベーターは業務用みたいでガタガタ言うので怖い。 朝食：8元で提供。しかし白粥と饅頭くらいしかない。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
太差
隔音差，房间小，有霉味。马桶有烟头，枕头有血迹，电视有雪花，水壶太脏水不干净。果断换了酒店。

6/10 Okay

ERDINC, İzmir

Liked: Cleanliness, property conditions & facilities
İyi konum uygun fiyat
İs piyasasina yakin ama kahvalti diye bisey yok esyalar yeni bazi odalar daraltiyor adami :)

4/10 Poor

Ka Chun

Disliked: Property conditions & facilities, room comfort

4/10 Poor

WU, R.O.C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
普通又不便宜
對外窗戶不能關，棉被上有污漬!

2/10 Terrible

Jae Kyu, home

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't reserve this hotel
bad location( far from metro) so loud, ancient toilet

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒住過這麼差勁的旅店
用hotels.com 訂房,一進到房間就發現廁所沒有門(被拆了),後來發現也沒有冷氣遙控器,打電話請樓下飯店人員處理,只會推拖說沒辦法協助、做不了主、這本來就是"優惠房",原來優惠房就是這種樣子,最後打給飯店經理盧了很久之後才說要退款退訂,整體服務態度非常差勁,一樓櫃台正在施工,整體環境十分糟糕

2/10 Terrible

Yan Yu, Hong kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go again!
Far away from Cheung shau Road subway station, walk at least 15 min! But close to shopping area, dirty bathroom and poor room condition!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
其中一個經濟的選擇，不過酒店註冊後應該不會是這個價
不足：未裝修完未註冊的酒店，隔音差，離地鐵站遠（15分鐘），離上下九街也不算近 好處：價錢合理，附近環境不錯，房間乾淨

2/10 Terrible

edward, hong kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor
前台還其裝修中，極度混亂。客房外走廊也有很多裝修用的用具，房間有異味。 距離地鐵站遠。 除了價錢平外，沒有優點， 不會再去。

2/10 Terrible

Yen Kuo, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel sucks
This hotel is terrible for its qualification to be called as"a hotel"? It is located at poor neighborhood and stays in a dilapidated building. More ridiculously, there is no door key for customer to get in! No lobby, the reception counter is in the building entrance ,which is under construction and all in mess! Totally disappointed and unbelievable!

6/10 Okay

Wai Yin

Liked: Cleanliness, staff & service

4/10 Poor

On yee, HK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店未完成裝修，很危險
1)酒店尚未完成裝修，構成安全問題。大堂， 走廊等地方滿佈灰塵，一些裝修工具亦到處亂放 2) 房間內沒有風筒，服務員亦未能提供 3) wi fi有限制， 遲遲也未能登入 總結:基於安全， 十分不建議入住。

6/10 Okay

Verified traveller

Liked: Cleanliness
一般
樓下還在裝修，門口不明顯難找，不過房間可以適合住兩三天。

2/10 Terrible

Simon, Hong Kong, Macau

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing worst than this hotel
Extreme worst hotel I even visit. The room is located in the roof, under constructing which cannot be reach by lift. You need to share toilet / bathroom and there is a underwear hanging to welcome you. the door lock is not safe. You cannot found the 'thing' you saw on website and the staffs said this is their style to attract business.

8/10 Good

Michal

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
價廉
房間新，衣柜未裝好，掛衣不方便，Lobby 未裝潢好，光線暗，行入去要步步為營，距離地鐵和步行街較遠，但勝在價錢平

6/10 Okay

Verified traveller

经济实惠的酒店
简简单单，在老城区的一个小酒店

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
有小朋友/老人家不太適合
前台裝修中,地面不平及烏燈黑火.客房裝修可以,睇落光猛,床軟軟好舒服... 但,客房有味!!有應該係渠味!!剛進房間會有不適,但過了一陣可能習慣後便可以接受...(聞慣咗...><) 另,地上有三隻小強屍體!! 但見不到活的小強(好彩!!)

6/10 Okay

HSIANG CHUN, Taiwan

Liked: Cleanliness, room comfort
方便
客房新裝修,乾淨明亮,唯獨一樓前台還沒裝修好,有點亂.鄰近上下九路,交通逛街吃飯都方便!