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Reviews of Howard Johnson by Riverview Hotel Guangzhou

4 out of 5
Howard Johnson by Riverview Hotel Guangzhou
233 Yanjiang Mid Road Yuexiu District, Guangzhou, Guangdong

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 28 reviews" "
Rating 8 - Good. 17 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 0 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I had chosen the hotel because I am an asthma patient and this hotel has the wooden floors. I requested a non smoking floor at the time of booking. But I was given a floor where every room was full of cigarette smoke and I couldn’t sleep the first night and after repeated request , they changed the room on the morning of the next day. I also lost an expensive ring which I kept on the bedside.booked 2 rooms and was on business trip . I couldn’t work the next due to bad health and sleepless night before. A bad experience in a so called 4 to 5 star hotel.
Stayed 3 nights in Dec 2019
Response from lena on 16 Jan,2020
Dear guest, first of all, thank you for choosing our hotel. We're really sorry that this stay has brought you a bad experience. Please allow us to express our most sincere apologies to you. Your comments have been reflected to the relevant management. We believe that measures will be taken soon to improve the situation. We will follow up the relevant matters in the future. We also welcome you to take measures to supervise and inspect us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return visit. Easy to find, 15 min walk along riverfront from Haizhu Sq metro. Clean, efficient, friendly, good room rate.
Stayed 3 nights in Nov 2019
Response from Lena on 11 Dec,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel.The hotel is located on the Bank of Pearl River, adjacent to the Tianzi wharf.You can take a boat tour of the Pearl River at night or enjoy tea in the river view room.The hotel is close to Beijing road.There are many delicious food and tourist attractions around.You can enjoy your holiday. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019
Response from Lena on 28 Nov,2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Welcome to our hotel again. Sincerely,

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location but the room air conditioner could be more effective in the day
Stayed 3 nights in Oct 2019
Response from Lena on 28 Nov,2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very good,breakfast fantastic. Very convenient. Will go back next time.
Stayed 4 nights in Aug 2019
Response from 广州桃花江豪生酒店 on 20 Oct,2019
Dear guest,thanks for your comments.we will do better. welcome to our hotel again.Have a nice day!

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

6/10 Okay

Sheila

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
I paid for an upgrade to a better room, only to find that the bathroom was very dirty. Black and orange mould all over the shower area. They took a picture of my pictures to show housekeeping the dirt. It never got cleaned properly. They just don't care. Won't stay there again.
Stayed 2 nights in Apr 2019

8/10 Good

Jing Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and sevice . Room Clean
Good 👍
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
HoJo's is ho-hum ...
As others have characterized, this is a well-located hotel -- my room had a stunning river view -- with inconsistent service. One of the bell captains speaks excellent English and was very friendly, but the lobby staff on the 5th floor doesn't seem to buy in to basic customer expectations of the hospitality industry. As a result, this is a far better hotel for locals than for foreigners.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is near Haizhu Square on riverside, a 30 min ride on metro from GZ-nan the high speed railway station. I originally booked a place next to the station, but it (and others nearby) does not accept foreigners, in spite of being paid in full and confirmed by Expedia. So the first thing to say about HJ Riverview is that they do accommodate you when you turn up, place is welcoming and staff have adequate English. Don't know what relation they have with western HoJo hotel chain, latter's website doesn't include this place. I stayed twice, outbound & homebound on a trip across S China. First stay they upgraded me to a vast suite, kinda spoiled me for second stay where I kept wondering where was my second bathroom and third salon. Pleasant neighbourhood for strolling & eating, Shimian Island is a 2 km walk or take the metro. I'm likely to return to GZ next year and would definitely aim for this hotel.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

We original booked the Superior Landscape View With King Bed but upgraded since it was a very small room and the sun was shining right into that corner so it was really stuffy inside. We got the superior extra king which was huge and more than enough room for two people. The bathroom was not as big as pictured. Overall, nice river view. The staff was very slow and not helpful. The breakfast buffet that was included with the hotel was okay... free coffee, milk, eggs, sausages, desserts with a view. The hotel DOES NOT have a gym... so I couldn't work out.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Horace, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It's ok, but not for me
The room is nice and clean. But don't expect any service. Also, WiFi reception not good from my room.
Stayed 1 night in Nov 2018

6/10 Okay

Gary, vancouver

Disliked: Room comfort
so so interior but ok location. good view from the rooms.
Stayed 3 nights in Oct 2018

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good clean hotel.
Stayed 2 nights in May 2018
Response from Beacky on 11 Jun,2018
敬的宾客：感谢您对广州桃花江豪生酒店的认可和支持！酒店就在天字码头旁，江景房拥有一线绝佳江景；靠近六号线北京路站和二号线海珠广场站，交通便利；且临近北京路商圈，美食、休闲活动丰富。是您在广州商务、休闲之旅的最佳住处。期待您在不久的将来再次光临我们酒店！ Respectful guests: Thank you for your recognition and support for Guangzhou Howard Johnson Hotel. The hotel is near the tetaron wharf, and Jiangjing house has a fine line of river, near line six Beijing Road station and line two Haizhu square station, convenient transportation, and near Beijing Road business circle, rich food and leisure activities. It's your best place to stay in business and leisure in Guangzhou. We look forward to your coming to our hotel in the near future.

8/10 Good

Wan Wun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置尚可，房間較細及包含早餐很差
位處於珠江夜遊碼頭對面馬路；乘直通巴士到海珠廣場旁華夏酒店下車，向右行約8-10分鐘便到達，尚算方便！ 前台服務 ok。房間面積較細，浴厠共處一玻璃室，可互看情況，如家庭入住不方便；浴室只有淋浴，有梳洗用品及即棄拖鞋提供！ 房價已包括 cafe自助早餐，食物質素差，種類有限，添加速度又慢，服務員態度不似酒店質素；位置不多，人又多，門口接待員又不帶位，要自己等食客離開才可有位置，差！！！
Stayed 2 nights in Dec 2019
Response from Lena on 31 Aug,2020
尊敬的客人，感谢您入住酒店并花费宝贵的时间进行点评，很抱歉此次入住给您带来了不好的体验，请接受我们最诚挚的歉意，您的宝贵意见我们已经充分转达给各个部门，也已经采取措施进行改进，欢迎您再次选择我们酒店并继续为我们提供宝贵的意见和建议！

8/10 Good

JORGE ENRIQUE

Stayed 2 nights in Oct 2019

2/10 Terrible

Cheng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
性价比非常低，窗口布满灰尘，浴室差劲
性价比非常低，只有江景还好; 浴室太小，设计奇怪，厕所与淋浴间共用一到门，只能关其中一边，淋浴间门不能够完全关好，留了很大的空隙，淋浴时水都溜出去; 洗手盆两旁没有空位摆放东西; 窗台窗边布满灰尘，非常污秽，木地板也不见得干净，感觉总是有小动物咬;
Stayed 1 night in Sep 2019
Response from 广州桃花江豪生酒店 on 18 Oct,2019
尊敬的客人，感谢您入住酒店并进行点评，很抱歉此次入住未能给您带来满意的体验，请允许我们向您表达最诚挚的歉意，您的意见我们已经反映给相关部门，感谢您的提醒，我们未来会做得更好。

8/10 Good

Kin Chung

Liked: Staff & service, room comfort
The river view is excellent.
This is a good hotel in general. But the lobby is located on 5/F, and 2 elevators are not always enough. The cafe for breakfast is too small, always crowdy, and the food choices are limited. The room is tidy except the light smell of smoke from the bed sheet.
Stayed 2 nights in Jul 2019

10/10 Excellent

WAI MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excelene localização, 2 linhas de metro na porta
Stayed 1 night in Apr 2019

8/10 Good

XIAOYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Kayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Bonnie

位置難找,酒店設備較舊,服務員態度友善,性價比不算高
酒店位置有點難找,花了點時間,建議酒店可以在路口或商場門口加設方向牌,櫃台員工友善禮貌,等候電梯時間較長,特別在飯點的時候,客房清潔尚可,熱水供應不穏,房間的設備較舊,整體OK,性價比中等
Stayed 1 night in Aug 2018

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness
hôtel bien placé, attention aux réservations
J'ai du payer plus cher car l'hôtesse d'accueille ne retrouvai pas ma réservation (malgré les papiers de réservation à l'appuie), ce qui je trouve est inadmissible, pas de geste commerciale au contraire, on m'impose un prix plus élevé. La communication est difficile, leur anglais reste très approximatif au niveau de l'accueil ce qui est problématique quand on travail dans ce domaine. Au niveau de l'hygiène je retrouve un poil dans les toilettes, des cheveux sur les serviettes de bain. C'est vraiment dommage pour un hôtel avec un si belle localisation et des chambres qui présentent bien malgré tout.

8/10 Good

chihseng

Liked: Cleanliness, property conditions & facilities, room comfort